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Save for web "A write permissions error has occurred " after updating Ventura, Photoshop v24.5

Forum|Forum|2 years ago
June 14, 2023
26 respuestas
26741 visualizaciones

I just updated my Mac OS to ventura, opened photoshop and tried to keep my workflow... but when I try to Save for web an error message appears "Could not complete this operation. A write permissions error has ocurred". I already reset photoshop preferences, increased memory usage on photoshop preferences, restarted my mac and looked at community threads, but I do not use or have installed Dropbox.

I also tried to Save for web on my google drive, same error.

macOS

Este tema ha sido cerrado para respuestas.

Mejor respuesta de jonathanc13249985

Hi Cory

Thank you for the response. I have solved the problem by removing Microsoft OneDrive from my Macbook. After I completed its removal, the Save for Web functioned perfectly. I

Just some further feedback - changed my cloud backup to iCloud and this does not interfere with Save for Web so I am sorted out.

To answer your question, I am using PS Desktop 25.1.0.

Regards

Jon

M

mikee4264619317629510

Participating Frequently

Situation:

Photoshop’s Save for Web feature is considered a legacy feature and is no longer receiving updates.

It has a number of open issues, especially on Mac when users are running tools like OneDrive or Dropbox Sync. OneDrive is a very common tool in larger Enterprises since it enables SharePoint sync workflows and is also used to back up data from the device. There is no option to remove OneDrive in such environments.

Complication:

At the same time, Save for Web is the only way for Photoshop users to export animated gifs or image slices. Photoshop has no other built-in option for gif export.

Solution:

Add those 2 missing export options to the regular Export As feature so users can finally make the switch to the more modern export tool.

If there is prioritization required, gif is still the more frequently used feature (at least in our organization).

Raymonnnd

Participant

Hi there, I had the same issue with Photoshop 2026 on a MacBook M4 managed by my work with OneDrive.

I noticed the following:

In the “Save for Web” dialog, when I clicked “Preview” (bottom left), the image opened in my default browser. This confirmed that Photoshop was able to export the image to a temporary folder.
File → Export → Export As… did work.

This suggested the problem was not the export itself, but the final save step.

The following steps fixed the issue for me.

Close Photoshop
Start the app “Terminal.app”
Put the following in the terminal and press enter:
```
rm -rf ~/Library/Preferences/com.adobe.Photoshop.plist
rm -rf ~/Library/Preferences/Adobe\ Photoshop*
```
Removes Photoshop’s user preferences (UI layout, tool settings, scratch disk, etc.) so Photoshop starts with fresh defaults.
```
rm -rf ~/Library/Caches/Adobe*
```
Deletes temporary cache files used by Adobe apps. Corrupted caches can break features like exporting.
```
rm -rf ~/Library/Application\ Support/Adobe/Adobe\ Photoshop*
```
Removes Photoshop’s local support folders (plugin data, export pipeline state, generator files). These are rebuilt automatically.

tccutil reset SystemPolicyDocumentsFolder
tccutil reset SystemPolicyDesktopFolder
tccutil reset SystemPolicyDownloadsFolder

Resets macOS privacy permissions for these folders so apps can request access again.

```
rm -rf ~/Library/Containers/com.adobe.Photoshop
rm -rf ~/Library/Group\ Containers/Adobe*
```
Deletes Photoshop’s sandbox data used by macOS. If corrupted, it can block saving or exporting.
```
sudo xattr -dr com.apple.quarantine /Applications/Adobe\ Photoshop*.app
```
Removes the macOS quarantine flag that can restrict file access for downloaded applications.

You need sudo privileges for this. If you don’t have them, ask your IT department to execute it.
```
rm -rf ~/Library/Saved\ Application\ State/com.adobe.Photoshop.savedState
```
Clears saved UI/session state for Photoshop which may interfere with file dialogs.
```
rm -rf ~/Library/Preferences/com.apple.finder.plist
killall Finder
```
Resets Finder settings and restarts Finder. This fixes issues with the macOS save dialog used by Photoshop.
Start Photoshop, it recreates all deleted settings and caches with clean defaults.
After this, Save for Web worked again on my machine without any changes to OneDrive.

Hope this helps someone else 🙏🏻

— Raymond Schweers Frontend / UX / Visual Design, Exploring the space between code and craft.

J

jaden_4098

Participating Frequently

Currently dealing with this on an end user's device. Have followed all recommended troubleshooting steps in this thread (full disk access, user permissions (user is an admin), checking for missing folders, etc.) User's device is running OneDrive and I'm at my wits end. Please assist.

Best

E

ExUSA

Legend

Its not a bug. Adobe doesn't support the use of cloud storage and it causes no end to problems. Try saving to a drive that is not connected to OneDrive.

J

jaden_4098

Participating Frequently

Hey!

User has tried saving as a gif (Export as... doesn't make a working gif for whatever reason, sliced or not sliced) to their local desktop to no avail. Even with OneDrive disabled this issue is persisting.

P

paula_1218

Participant

Hey, is there any update on this bug. I have onedrive for work and cannot remove it. Has anything been done to fix it?

D

defaultyxozydaiard3

Participant

We have an enterprise version of Office 365 and it’s all locked down by IT because it’s the institutional standard. Perhaps you are in the same situation? The way my IT support staff got around it is following the instructions posted above about permissions, but they have to remove OneDrive first...make that change...and then reinstall OneDrive. For some reason, once OneDrive was active you couldn’t properly make that permissions change. See the response by CShubert above: “Go to Apple System Settings/Security and Privacy/Full Disk Access and make sure PS is listed and active.” I hope that helps you!

D

defaultyxozydaiard3

Participant

None of the solutions worked here for me, except I can’t try to remove OneDrive because it’s a work computer and they use the cloud and Office365 as foundational work software and file management. Are there any other things that could work and will Adobe address this?

2

246fish

Participating Frequently

I've tried everything as well. For me, the error presents so inconsistently it's hard to pin down a fix. There are days where it happens for like half the day and then all of the sudden out of nowhere, it goes away. It's definitely OneDrive related, and like you, I cannot disable or remove it because it's a work machine. Even if that does solve the problem, that's NOT a fix. Neither is the "preview" hack a fix even though it's a way around the problem. (Doesn't help if you want to save slices, though.)

The last thing I tried was resetting my PS preferences on launch, and it's been okay since then. Not ideal to have to do this every time the bug returns though cuz it will wipe out your preferences. But maybe that'll help.

"With Photoshop closed, press and hold Shift+Command+Option on your keyboard. Open Photoshop the way you normally would while these keys are held down. Before Photoshop opens, a message will display asking if you want to delete the Adobe Photoshop Settings file. This is your Preferences file that we want to reset. Click Yes when you see this. Photoshop will then open with all of your preferences restored to their default settings."

None of the solutions worked here for me, except I can’t try to remove OneDrive because it’s a work computer and they use the cloud and Office365 as foundational work software and file management. Are there any other things that could work and will Adobe address this?

By @defaultyxozydaiard3

V

VANESSA ELISA26776994ompx

Participant

Ich möchte ein Gif in Photoshop auf einem Mac exportieren und es erscheint der Fehler

Der Vorgang konnte nicht abgeschlossen werden. Ein Schreibzugriffsfehler ist aufgetreten. Hat jemand eine Lösung für das Problem?

S

scottdsy

Participant

Thanks, but I ended up just doing a complete reinstall on my MacBook Pro and everything is working great

B

Benjamin252478270fp4

Participant

I had the same issue. I got it working by giving both Photoshop and the Creative Cloud App full disk write permssions (Apple System Settings/Privacy & Security/Full Disk Access) and restarting both apps.

S

scottdsy

Participant

I read through all these comments as I am having the same problem with export my .gif (legendy web)\. I trashed one drive

I am not seeing any other solutions

Need help ASAP

Thanks

Scott

Kevin Stohlmeyer

Community Expert

@scottdsy adjust the metadata settings. Seems to have worked.

N

noeli_2489

Participant

Hola , a mi me funcionó desabilitando la "metadata" - Tienen que quedar en "None".

No hay explicación, pero me funcionó!

M

melissag62711810

Participant

Thanks, changing the metadata worked for me. Also, I could use the File/Export/Export as... to save my file.

L

locp1255160

Participant

Worked for me too, thank you.

P

Pablo34037587o23j

Participant

I'm having the same issue. I've also have sharedrive installed and was working form it but I needed to rename the file and, after that, I could not export as gif anymore even creating new psds and saving them in the desktop. The only alternative I've got was to preview the file from the save to web window and then save it manually from the browser window. Damn it

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