Save for web "A write permissions error has occurred " after updating Ventura, Photoshop v24.5

[marcelov29722114]

I just updated my Mac OS to ventura, opened photoshop and tried to keep my workflow... but when I try to Save for web an error message appears "Could not complete this operation. A write permissions error has ocurred". I already reset photoshop preferences, increased memory usage on photoshop preferences, restarted my mac and looked at community threads, but I do not use or have installed Dropbox. 

I also tried to Save for web on my google drive, same error.

[Benjamin252478270fp4]

I had the same issue. I got it working by giving both Photoshop and the Creative Cloud App full disk write permssions (Apple System Settings/Privacy & Security/Full Disk Access) and restarting both apps.

[scottdsy]

I read through all these comments as I am having the same problem with export my .gif (legendy web)\. I trashed one drive

I am not seeing any other solutions

Need help ASAP

Thanks

Scott

[Kevin Stohlmeyer]

@scottdsy adjust the metadata settings. Seems to have worked.

[246fish]

Granting full disk access in system settings to both Creative Cloud and Photoshop is what fixed it for me.

This should be marked as the actual answer. Removing OneDrive is not a viable solution for many users on company machines.

[scottdsy]

Thanks, but I ended up just doing a complete reinstall on my MacBook Pro and everything is working great

[VANESSA ELISA26776994ompx]

Ich möchte ein Gif in Photoshop auf einem Mac exportieren und es erscheint der Fehler

Der Vorgang konnte nicht abgeschlossen werden. Ein Schreibzugriffsfehler ist aufgetreten. Hat jemand eine Lösung für das Problem?

[defaultyxozydaiard3]

None of the solutions worked here for me, except I can’t try to remove OneDrive because it’s a work computer and they use the cloud and Office365 as foundational work software and file management. Are there any other things that could work and will Adobe address this?

[246fish]

I've tried everything as well. For me, the error presents so inconsistently it's hard to pin down a fix. There are days where it happens for like half the day and then all of the sudden out of nowhere, it goes away. It's definitely OneDrive related, and like you, I cannot disable or remove it because it's a work machine. Even if that does solve the problem, that's NOT a fix. Neither is the "preview" hack a fix even though it's a way around the problem. (Doesn't help if you want to save slices, though.)

The last thing I tried was resetting my PS preferences on launch, and it's been okay since then. Not ideal to have to do this every time the bug returns though cuz it will wipe out your preferences. But maybe that'll help.  

"With Photoshop closed, press and hold Shift+Command+Option on your keyboard. Open Photoshop the way you normally would while these keys are held down. Before Photoshop opens, a message will display asking if you want to delete the Adobe Photoshop Settings file. This is your Preferences file that we want to reset. Click Yes when you see this. Photoshop will then open with all of your preferences restored to their default settings."

None of the solutions worked here for me, except I can’t try to remove OneDrive because it’s a work computer and they use the cloud and Office365 as foundational work software and file management. Are there any other things that could work and will Adobe address this?

By @defaultyxozydaiard3

[paula_1218]

Hey, is there any update on this bug. I have onedrive for work and cannot remove it. Has anything been done to fix it? 

[defaultyxozydaiard3]

We have an enterprise version of Office 365 and it’s all locked down by IT because it’s the institutional standard. Perhaps you are in the same situation? The way my IT support staff got around it is following the instructions posted above about permissions, but they have to remove OneDrive first...make that change...and then reinstall OneDrive. For some reason, once OneDrive was active you couldn’t properly make that permissions change. See the response by CShubert above: “Go to Apple System Settings/Security and Privacy/Full Disk Access and make sure PS is listed and active.” I hope that helps you!

[jaden_4098]

Currently dealing with this on an end user's device. Have followed all recommended troubleshooting steps in this thread (full disk access, user permissions (user is an admin), checking for missing folders, etc.) User's device is running OneDrive and I'm at my wits end. Please assist.

Best

[ExUSA]

Its not a bug. Adobe doesn't support the use of cloud storage and it causes no end to problems. Try saving to a drive that is not connected to OneDrive.

[jaden_4098]

Hey!

User has tried saving as a gif (Export as... doesn't make a working gif for whatever reason, sliced or not sliced) to their local desktop to no avail. Even with OneDrive disabled this issue is persisting.

[ExUSA]

Have you given Bridge Full Disk Access?

[jaden_4098]

Hey!

User hasn't used Bridge in this process, only Save for Web to export GIF files.

[ExUSA]

Oh sorry, Photoshop as well. Permissions can be a bit tricky with how Adobe works.

[jaden_4098]

Hey!

Photoshop and Creative Cloud both have full disk access. I've been trying to apply read & write permissions, unlock locked folders, and whatever else I can. I've noticed that there is a 'Save for Web' folder under Illustrator's application files, but not PhotoShop. The gif can't be saved anywhere, as I've tried it on an external drive and it will still not Save for Web. I'm gonna go batty I fear.

[ExUSA]

What happens? Is there an error message? 

[jaden_4098]

Hey!

None. Gives the "A write permissions error has occurred " and no further elaboration. This occurs when saving to any drive (OneDrive, external drive, locally, etc.)

[ExUSA]

Save for Web is based on old ImageReady code, which is why Adobe is (slowly and poorly) trying to replace it with Export. I use it heavily in production (working pro product photographer) so it does work. Is the user an admin? Can you completely disable OneDrive?

[jaden_4098]

Hey!

Yeah, I've read that. Unfortunately, for whatever reason Export doesn't seem to be currently functioning for gifs. It just creates a static image of the first frame of the gif. The workaround of saving the image from the web preview works for isolated gifs, but my user is slicing up a gif for advertising purposes. This is how marketing wants it. It can be saved from the web preview as a full image, but marketing requires images be sliced up and loaded at different times.

[jaden_4098]

Regarding OneDrive, its tied pretty heavily to their workflow (pulling assets from OneDrive/SharePoint into Adobe Project files via the links to the assets) so disabling it is not an option.

[ExUSA]

You can try it to see if that's the problem, rather than security software or other settings.

[jaden_4098]

Hey!

Thats not an option. Their workflow relies *heavily* on assets pulled from online cloud storage. Either I need the Export function to work properly with gifs, or I need a better workaround for Save for Web. If you could point me somewhere you think is better that'd be most helpful.

[ExUSA]

You don't yet know what the problem is. You'll need to troubleshoot to figure that out first. Kill OneDrive, see if that fixes it. Then you'll have an answer.