Save stuck on 0%. HELP! [2019]

Forum|Forum|6 years ago
November 13, 2019
53 replies
70873 views

I'm using the latest version of Photoshop 2020 (21.0.1). I tried saving my file and it stuck on 0%. I figured because the autosave is on I can close it and I might lose only the last few things I did. God was I wrong. I lost all my work. I did some work again and decided to manually save it again. Little did I know I have the same issue. Is anyone else experiencing this? I don't know what to do. I don't want to lose everything again. I tried duplicating everything and saving that file bot it didn't work. Please help as this is important work. I'm using a 2017 Mac if that has anything to do with it.

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meganpicturetaker

Participant

I just tried uninstalling Photoshop and reinstalling it, and it seems to have solved the problem. Doesn't solve the losing your work bit, but hopefully solves the issue moving forward.

meganpicturetaker

Participant

Happening to me as well. Stuck on 42% for the last hour. I left it to save overnight last night, still no movement. Force quit, lost half of my work. I've restarted my computer, and updated CC. Of course it's happening the week I have several deadlines to hit.

Kevin Stohlmeyer

Community Expert

Same question to you - where are you saving to (local HD, network, external HD, etc) and are you logged in on an account that has Admin rights?

meganpicturetaker

Participant

I'm trying to save to an external drive on my Mac Mini that I've been using without issue up until this update.

Kevin Stohlmeyer

Community Expert

Autosave is not the same as say Word. It does not iterate your work to the original file. It's an emergency backup in case of crashing.

It also requires you to save your file at least once.

As for your 0% saving - where are you saving to (local HD, network, external HD, etc) and are you logged in on an account that has Admin rights?

T

tiktokhayAuthor

Participating Frequently

Im working on an external HD. I've never had any issues until this update so I don't know if that is the issue

Kevin Stohlmeyer

Community Expert

This is happening to me as well even after updates. I'm working off an external drive and it is constantly getting stuck at 0% and it's frustrating because sometimes I cannot even cancel the save, thus losing all the progress I made because I cannot save the file elsewhere. I'm running Catalina 10.15.1 (19B88) with Photoshop CC 20202 Version 21.0.2

This is a known Catalina issue with external drives.

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