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Participating Frequently
November 13, 2019
Question

Save stuck on 0%. HELP! [2019]

  • November 13, 2019
  • 53 replies
  • 70722 views

I'm using the latest version of Photoshop 2020 (21.0.1). I tried saving my file and it stuck on 0%. I figured because the autosave is on I can close it and I might lose only the last few things I did. God was I wrong. I lost all my work. I did some work again and decided to manually save it again. Little did I know I have the same issue. Is anyone else experiencing this? I don't know what to do. I don't want to lose everything again. I tried duplicating everything and saving that file bot it didn't work. Please help as this is important work. I'm using a 2017 Mac if that has anything to do with it.

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53 replies

Participant
April 22, 2020

For Mac Users:

After doing tons of research and experimenting with different save file destinations, I did come across something that has been working for me although it's not entirely a solution, but a workaround. First I ejected any externals and restarted my laptop. I have an extra external 500gb HDD, plugged it into my macbook pro late 2013 running Catalina 10.15 Beta, formatted the external to Mac OS Extended (Journaled) transferred over the files I was working on from my primary external, which is formatted as exFAT. Once transferred, I ejected the exFAT external and worked on the Mac OS Extended external. I usually encounter the "Save stuck on 0%" after about 5-10 minutes of using Photoshop, but this time it didn't freeze at all, it saved all my files during the 3 hours I was working on mulitple Photoshop files. Worked back and forth with Indesign while both were running and I had no issue with saving. I plan on transferring over the files once I'm done with the project to keep using my primary. Will keep posted after a week of using this method. Hope this helps someone!

D Fosse
Community Expert
Community Expert
April 22, 2020

Catalina doesn't work well with exFAT. Unless you need to use the disk with a Windows machine as well, avoid exFAT.

 

In general, saving directly to an external drive is a very bad habit. It's asking for trouble in a whole lot of ways that simply have to do with slow data transfer and loose/insecure cables and connectors.

 

Save locally, then copy over. That's the safe procedure with external disks.

Participant
March 20, 2020

Hello,
I am experiencing this issue for the second time. the first time was a huge data loss for me. My problem is that save is stuck in some percent of saving and never concludes. But all this results to not being able turn off the computer at all. and when i forced turned off the computer the SSD was "damaged". i had to clean the SSD and reformat it in the end. and now again the same story.
the problem at the moment is that i cannot save the photoshop file anywhere in the computer, at the same time i cannot close the application. while all this happens, other applications cannot use the SSD.
Guys this is serious, test the bloody application before releasing it!!!
we are not talking about a wrong brush or letter. 
I am wating for a solution on that...

Participant
February 4, 2020

Been having this issue for the last 3 days now. Catalina, SSD, and no fix.

 

The Save to Desktop suggestion doesn't work, as Photoshop is still stuck trying to save from the first time I tried. Then tried creating a new document and moving all the layers over, but again, can't save because it's stuck. Can't X out the save or cancel it, so now I'm losing everything I worked on today.

 

Pretty ridiculous that this thread started nearly three months ago and there still isn't a solution or even acknowledgement anywhere from Adobe.

tiktokhayAuthor
Participating Frequently
February 4, 2020
I've been looking around to see if there are any responses to this and I
found this thread that someone from adobe has replied to.
https://community.adobe.com/t5/premiere-pro/export-stuck-at-0-encoding/td-p/10875191?page=1
I'll try and see if the temporary fix works on my next project.
Participant
February 4, 2020

Thanks so much! The only problem with this is that the issue/response in that thread was for Premiere and I'm using Photoshop. I actually use Premiere every day and (thankfully) this hasn't been an issue for me in there. It's a little scary it's a problem across multiple programs though.

 

Thanks again!

Participant
January 17, 2020

I'm having the same issue, stuck on 0%. I'm on a PC and saving locally. Extremely frustrating. Only started since I updated to 2020. I tried uninstallying and re-installing and issue still happens. Did anyone try somethign that worked? Adobe... any advice?

Kevin Stohlmeyer
Community Expert
Community Expert
January 17, 2020

You would be better served posting this on a new post. This post has to do specifically with Mac OS Catalina and it's security issues. Yours appears to be a different issue.

Participant
January 17, 2020

Thanks

D Fosse
Community Expert
Community Expert
December 26, 2019

I just did something I don't think I have ever done before: I saved a file directly to one of my many external disks. Went without a hitch, on Win 10 pro.

 

Just mentioning because we've had some Windows users complaining about the same thing.

 

But again: saving directly to an external goes against every instinct in my body, and I almost had to force myself to do it.

Participant
December 26, 2019
I am on an iMac and I did upgrade it recently to their new software,
Catalina. I have always honestly saved to an external RAID drive. Why
would that be an issue?

I did try to save the file to my desktop and it still stuck at 0%.

Any other ideas?
--
-Joe Julkowski
D Fosse
Community Expert
Community Expert
December 26, 2019

The reason it's an issue now is that Apple changed the rules. It worked with Mojave, it doesn't work with Catalina. Whether it's a bug or a policy decision I don't know, but I suspect the latter.

 

I have heard talk about the file system (APFS, HFS+, exFAT etc). If you try a new external drive and format it from within Catalina, prior to using it, you should get around the problem if that's indeed what it is. I don't know this, I'm just trying to think logically.

Participant
December 26, 2019

Is there a solution to this issue yet?  I just completed a major edit and it won't save.  Stays at 0%.  I did read elsewhere that a workaround would be to create a composite image of the layers and then duplicate that and then save, but that file won't save either.... Any help would be appreciated.  Hoping I don't have to redo tha whole edit (face swap)....

D Fosse
Community Expert
Community Expert
December 26, 2019

Are you saving to an external drive? If you are, save to a local drive (e.g. the desktop).

Participant
February 28, 2020

I tried saving to my desktop and still having the same issue. Also have not updated to catalina yet. It's just since the photoshop update.

D Fosse
Community Expert
Community Expert
December 17, 2019

It's Catalina, everyone.

daniagon
Participating Frequently
December 17, 2019

The same has happened to me since the 2020 update. I cannot work off any external drives and have to copy my files to the desktop. If I try to force quit photoshop when it gets stuck saving, the file gets corrupted and I lose all my work. This has been extremely frustrating...

Bob_Hallam
Legend
December 2, 2019

Saving to external drives especially SSD's can eventually become problematic.  If the external is an SSD remove as much of the data as possible then try again.  If that's still not working transfer all the data off this drive and format it again.  SSD's do not like being very full and performance goes downhill quickly as that space is reduced.  Network drives are usually better but any network hickups can also cause a loss of data.  

ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
Participant
November 28, 2019

This also just happened to me, I am trying to save into my external SSD and no go. I even created a dupilicate and tried saving it into my local drive and same thing, does not go over 0% save. I'm out of ideas.

Kevin Stohlmeyer
Community Expert
Community Expert
December 2, 2019

What OS are you on?