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Participating Frequently
November 13, 2019
Question

Save stuck on 0%. HELP! [2019]

  • November 13, 2019
  • 53 replies
  • 70722 views

I'm using the latest version of Photoshop 2020 (21.0.1). I tried saving my file and it stuck on 0%. I figured because the autosave is on I can close it and I might lose only the last few things I did. God was I wrong. I lost all my work. I did some work again and decided to manually save it again. Little did I know I have the same issue. Is anyone else experiencing this? I don't know what to do. I don't want to lose everything again. I tried duplicating everything and saving that file bot it didn't work. Please help as this is important work. I'm using a 2017 Mac if that has anything to do with it.

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53 replies

gourlie.goods
Participating Frequently
September 15, 2020

This just happened to me and I found out it was because I had moved the file location while my PSD was open and unsaved. When I went to save it, it couldn't find where the file was supposed to be so it generated the error. You'll have to make sure to save and close your PSD before moving or renaming the file in your Finder.

Participant
August 26, 2020

Found a workaround, ableit an annoying one, for this issue.

 

Had a file stuck at save 0%, while the project was still open, I converted all layers to a smart object, waited for it to compile, then double-clicked said smart object, opening a new window with all the unsaved layers, saved that as a .PSD not the native .PSB, force quit, then restart. Luckily this worked for me and all my layers were still editable and unrastered the only downside is that it cropped the file to my largest out of frame image, so some canvas reformatting had to be done. Hope this helps.

 

Participant
August 31, 2020

This happened to me just now... stuck on 0% saving. I pressed command option escape to force quit photoshop and that worked for me...

Participant
August 19, 2020

Im having a similar problem now.

 

But a SOLUTION i found was when I opened my PSD file (double-clicking from Finder) it opened a new project in Photoshop without my changes. I was able to duplicate the changes I made on my old PSD and copy it to the new PSD, and save it. Though I didnt make any filename changes to the PSD file, it opened as a new project on PS.

gourlie.goods
Participating Frequently
September 15, 2020

This is a great solution, good thinking!!

Kate Moss
Participant
August 7, 2020

Has Adobe replied at all?? It's now August 7th and it seems people (like myself) are still having issues since this original post last November.

 

I'm in Mojave, Photoshop 21.2.1, and using an external drive (getting "Saving 0%" status). 

djuncheg117156386
Inspiring
August 7, 2020

Of course not. As many other bags its following months, some tume - years. Nobody care about it. 

Only new bugs and performance problems added and PS going worse and worse. 

Thanks to subscribtion system and monopoly position photoshop on market - there is no any reason to adobe works about any improvment for this software. And its  will be same situation or even worse in future. 

Participant
August 5, 2020

I found a tiny workaround. I am still working on Mojave V 10.14.6. Since I always use artboards in photoshop, I was able to export the artboard as follows: File>Export>Artboards to Files. This is a pretty crappy way to have to work through a problem. If I didn't find this loophole I would have lost a day worth of work. Hopefully, this will be addressed and patched. 

Participant
July 29, 2020

I had this problem as well! The only solution for me was to uninstall and reinstall. Once I did that it worked like a charm.  I tried scratch disks, external HD, saving in multiple formats and nothing worked. It doesn't solve the issue of losing some of your progress, but I was able to finally save it.

Participant
August 4, 2020

I had this issue for the first time today. I was saving to the cloud. I will say I have had frequent freezing issues with photoshop when working with multiple shape layers and the pen tool. Today I was doing just that-and got stuck on 0% when saving. I went under the Image menu to duplicate. This made a copy of my file. I was able to save the copy, then shut down my computer. When I reopened I had a recovered file with most of my work, and the copy with all of my work.

 

I guess I should use illustrator when doing this type of work-lol

Ooong
Participant
July 22, 2020

Hi guys, I was suffering from the same problem. 

It's not an exact solution, but it would be helpful for someone who is about to lose the file. 

 

 *It works when you can still use all the functions of Photoshop but it just says the evil 'saving ... 0%' (and can't save other things)

1. select all the layers in your project 

2. Layer > Duplicate layers 

3. Destination > Document > New 

4. put a new name on the Name tab

5. you will get a new project which has the same layers

6. Save it

 

It saved my work and I hope it will work for you too. 

Duz10B
Participant
August 5, 2020

Came here to say this. It worked for me like a charm, too.

Participant
July 20, 2020

I'm still getting this issue, used to get it when using network drives, but now i'm getting it on my local drive.
it used to happen a lot when my laptop would sleep and i'd try saving after it woke up again.
Running Windows 10,  Photoshop 21.0.3, saving to a local drive.

marijnschoo14463971
Participant
July 6, 2020

I am experiencing the same with version 21.0.2, today for the first time (Mac OS Catalina 10.15.5).
Since I couldn't use the save-as function, I tried the Export > Artboards to files. That worked well as a by-pass to save the complete layer structure. When I re-opened Photoshop, it started with a recovered version of the original file, but it did not include the last 40 minutes of my work. Luckily, the Export did go well.

Participant
April 22, 2020

Had this issue for many months. My co-workers who updated to the same Photoshop version had no issue. I'm on a PC and the IT team tried different things in order to help and nothing worked, including re-creating my computer user in our company. As a last resolrt they wiped out a fifferent computer and gave it to me instead of the one I had, although they are both the same computer version/has same processor etc. I haven't had an issue since.

Terrible experience and a terrible solution, but I finally don't have to deal with it. 

Kevin Stohlmeyer
Community Expert
Community Expert
April 27, 2020

Confused as to why you think it was Photoshop? If your IT department was not able to replicate the issue and rebuilding your system on a new machine resolved it, could it have been the hardware or the system software that was installed on the previous physical machine?

Participant
April 27, 2020

I had Photoshop on my machine for years, and updated as needed. Right after updating to Photoshop 2020 I was getting the 0% saving issue. Nothing else changes on my machine and I saw the issue immediately after the update.