SAVE TO CLOUD DOCUMENTS GREY IN PHOTOSHOP

[carlo prearo]

when I go to save the image Photoshop does not allow me to choose to save it to cloud document. The icon is not active and remains grey. (see picture). I have never saved my images to the cloud, so maybe is a dummy question. What can I do to activate it?

[jane-e]

@carlo prearo 

You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?

Jane

[PeggyJS61]

Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.

[jane-e]

@carlo prearo 

You are trying to save a jpeg as a Cloud document. Does the icon become active when you change the file format from jpeg to psd?

By @jane-e

Ummm... no... I'm not trying to save it as a jpeg to Cloud. I'm trying to save as psd to cloud.

By @PeggyJS61

Peggy, are you and Carlo the same person? Carlo's screenshot showed a jpeg and my reply from April 2022 that you have just now responded to was specifically to Carlos and his situation. 

Jane

[Lydia2858256877ho]

I am having the same issue and have been experiencing it since the last update. The icon is greyed out and I am connected to internet, cloud is synched, and have tried all file types. The previous update I had issues with 'saved to cloud' files simply dissapearing. Now this last update doesn't allow me to save to the cloud at all. 

[Garcia28687020bzp4]

Same here I've never had this issue until 2023! Glad to know I'm not alone but really hoping I find a solution.

[Malachi Smythe]

Literally having the same issue right now trying to save a photo with drawings on it. I thought I was alone.

[Lydia2858256877ho]

I've narrowed down my save issue locations:

it's only happening on certain wifis. If I connect to my personal wifi or through my cell phone everything is normal and I can save to cloud. If I am on university wifi the icon is grayed out. 

[Bojan Živković]

I am testing and it works when file type is changed to PSD as already suggested by @jane-e . I am on Windows Phortoshop 24.2.0.

[Vincent23 · Accepted solution]

I had this issue as well. I was able to fix it by logging into creative cloud and checking to see if I had any new pending Photoshop Updates. Once I installed the updates and re-opened my Photoshop document the Save to Cloud Documents button was no longer greyed out! Hope this works for you too!

[ITSys28762297md09]

Thank you, this worked!

[Benjamin98A4]

Hello, I tried this and it did not work. Do you have any other suggestions? I have tons of space left on the cloud and it is only this one file that won't save. I have made files like of these kinds for years and have never run into this problem. This is the first one that has given me trouble and I don't know why.

[njood5CFA]

did you fix it? im running through the same problem. 

[Denise36126473zudx]

Updates did not work for me!  I WANT to save to the CLOUD, but it's greyed out. On the preferences, it DOESN'T EVEN SHOW the option: DEFAULT FILE LOCATION ???? I've spent hours updating, and searching for a solution, but have found NOTHING that works! :^( 
Photoshop Version: 25.5.1