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Participant
May 15, 2024
Question

SAVE TO CLOUD DOCUMENTS GREYED OUT

  • May 15, 2024
  • 1 reply
  • 1732 views

Hello, I have been experiencing this issue for a while now and it's been really bothering me. When I try to save my designs, the option "Save to Cloud Documents" is greyed out. I am connected to the internet, there is plenty of storage left in my cloud, my app is up to date and I have the auto update turned on. The only thing that works so far is to quit and re-open the app, and while it doesn't take much time it quickly became a hassle because it happens quite a lot. Does this happen to anyone else? I'd appreciate the help, thanks!

1 reply

John Metzger
Adobe Employee
Adobe Employee
May 15, 2024

When you restart Ps the save to cloud documents is re-enabled? and then at some time in the future it becomes disabled again? 

Director of Product Management - Adobe Photoshop
Participant
May 15, 2024

Yes, that's what happened! Is this issue common? Perhaps I've accidentally ticked off a wrong setting? 

John Metzger
Adobe Employee
Adobe Employee
May 15, 2024

It's not common at all. Are you on Mac or Windows? 

Director of Product Management - Adobe Photoshop