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save window is blank in photoshop

Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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When I go to save, the window is blank!

Screenshot 2023-02-24 at 3.12.50 PM.png

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correct answers 1 Correct answer

New Here , Mar 07, 2023 Mar 07, 2023

This was happening to me too - it had been at least a few days and I can't save anything in photoshop.
My software was up-to-date when it started happening.
I tried uninstalling and then re-installing photoshop (selecting 'keep' my preferences) and this did not resolved anything. 
I uninstalled but this time removed all preferences - and it seems to be working (for now)
A bit annoying to have to set up all my preferences again though...

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Community Expert ,
Feb 24, 2023 Feb 24, 2023

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looks like this is a recovered file with a black screen? Did you quit and reopen photoshop?

did you try resetting the preferences? Command or Control + K and then click Reset Preferences.

 

Hope that helps!
mark

headTrix, Inc. | Adobe Certified Training & Consulting
Consulting | Design | Development | Training

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Community Beginner ,
Feb 25, 2023 Feb 25, 2023

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The file is recovered because I had to force quit in order to get rid of that screen.  Now I can't save anything.

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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Ok, that seems weird. Did you try deleting the preferences? Or restart holding down Command+Option+Shift (Ctrl+Alt+Shift on PC)

 

headTrix, Inc. | Adobe Certified Training & Consulting
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Community Beginner ,
Feb 26, 2023 Feb 26, 2023

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I don't want to lose my preferences so I didn't do that.  Yet. It is very weir

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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Ok, I get that. You can copy your preferences file, then put it back. that might work

 

Check out this article: https://www.bwillcreative.com/how-to-reset-backup-and-restore-your-photoshop-preferences/

 

usually it can help. See it works before putting your old preferences back. But those files can get corrupt.

Thanks,

mark

 

Hope that helps!
mark

headTrix, Inc. | Adobe Certified Training & Consulting
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New Here ,
Feb 27, 2023 Feb 27, 2023

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解决了吗?我的也是同样问题

 

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi @rachelleg86637997 sorry you are seeing this.

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

Cory

Thank you,
Cory

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Community Beginner ,
Mar 07, 2023 Mar 07, 2023

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Hello,

I thought it fixed itself, but apparently not.  I removed my preference settings, restarted photoshop.  I replace my preferences.  It worked for a bit, then started again.  I REALLY don't want to lose my preferences.  Is there any other solutions?

 

Here's my system information.

Adobe Photoshop Version: 24.2.0 20230218.r.315 28c9f72 arm64 Number of Launches: 96 Operating System: Mac OS 13.2.1 System architecture: Apple M1, HybridCPU(4:4) Physical processor count: 8 Built-in memory: 8192 MB Free memory: 3457 MB Memory available to Photoshop: 5523 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.23.1 SAM SDK Version: 3.0.0-main.12-ps.2 ACP.local Status: - SDK Version: 3.0.1.1 - Core Sync Status: Unknown - Core Sync Running: Unavailable - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: Apple M1
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 5,726 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 0
Display: 1 Display Bounds: top=0, left=0, bottom=1260, right=2240 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[1 ms]
Start RunAllAPIs

[1 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=782109534 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 arm64

[184 ms]
Start sniffer 2023-03-07 09:38:46
# Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 arm64
sniffer -baseTimeMS=782109534 -comment=Photoshop Version: Adobe Photoshop 24.2.0 20230218.r.315 28c9f72 arm64

{14 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,240, 1,260)
Dimensions: (4,480 2,520)
Physical size: (521.982 293.615)
Pixel size: (0.116514 0.116514)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 index=0)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 5,726 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 5,726 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{112 ms}

{112 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (2,240, 1,260)
Dimensions: (4,480 2,520)
Physical size: (521.982 293.615)
Pixel size: (0.116514 0.116514)
Dynamic range: (0 1)
Potential dynamic range: (0 2)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 5,461 MB
VRAM: 5,461 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83)
Device version: 2.1 (2.1 Metal - 83)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 3
End platform OpenGL
{134 ms}

{134 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 5,726 MB
VRAM: 5,726 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Dec 16 2022 20:37:40))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 2,307 GB / s
Compute score: 12,746.6
Device name string: Apple M1
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{183 ms}

Exit code kExitNormal
End sniffer 2023-03-07 09:38:46
[kStatusNormal, kExitNormal]

[185 ms]
Finish RunAllAPIs

[5448 ms]
Start GetSnifferResult

[5448 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040849545479694684 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 460.4G, 128.8G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.14ecb42f2c 79.14ecb42f2c libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 10.5.6 boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 5.0.0 79.dd51acde85. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.002995e5. AIDE.framework AIDE 5.1.1 79.fbc946dc boost_chrono.framework boost_chrono 23.0.0.0 dynamiclink.framework dynamiclink 23.0.0.0 dvaaccelerate.framework dvaaccelerate 23.0.0.0 dvametadataUI.framework dvametadataUI 23.0.0.0 AdobeARE.framework AdobeARE 3.0.0 79.625377 AdobePDFPort.framework AdobePDFPort 4.0.0 79.625377 ICUInternationalization.framework ICUInternationalization 14.0.04ee3a5 boost_filesystem.framework boost_filesystem 23.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.dd51acde85. AdobeXMPFiles.framework AdobeXMPFiles 79.14ecb42f2c 79.14ecb42f2c AdobeLinguistic.framework 14.5.0.32668ad dvaplayer.framework dvaplayer 23.0.0.0 filterport.framework filterport 27.1.0.170 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 23.0.0.0 AdobeAGM.framework AdobeAGM 7.0.0 79.dd51acde85. AdobeSVGRE.framework AdobeSVGRE 9.2.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 5af4230a0 dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 27.1.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.002995e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.14ecb42f2c 79.14ecb42f2c AdobeJP2K.framework AdobeJP2K 4.0.0 79.e13144d dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.b4ac713. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.dd51acde85. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 27.1.0.170 SPBasic.framework SPBasic 27.1.0.170 AdobeCoolType.framework AdobeCoolType 8.1.1 79.dd51acde85. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.52224 79.819387611 dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 27.1.0.170 AILib.framework AILib 27.1.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 27.1.0.170 Unified Extensibility Platform uxp-6.5.1-1-ea444db UPIC 2.6.0 Required plugins: Accented Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.2.0, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.2 (1381), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.2 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.2 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.2 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.2 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.2 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.2 © 2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.2, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.2 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.2.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.2.0, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.2.0, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.2 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.2 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.2 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.2 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.2.0, © 1991-2023 Adobe. 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All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.2.0, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.2, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.2 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.2 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.2.0, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.2 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.2.0, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.5.0.41 - from the file "Required Folder" CDO: 1.136.0
CmdN: 1.16.1
CDP: 1.160.0
Projects: 1.7.0 Loaded at: 103 ms - launch time impact: 243 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder" Loaded at: 6380 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 104 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 104 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.36.3.0 - from the file "Required Folder" Loaded at: 6302 ms - launch time impact: 1 ms Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder" Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder" Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder" Loaded at: 6381 ms - launch time impact: 1 ms Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder" Loaded at: 6381 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 6257 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 6258 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder" Loaded at: 6405 ms - launch time impact: 8 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 36 Installed TWAIN devices: NONE

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Adobe Employee ,
Mar 07, 2023 Mar 07, 2023

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Thank you for your sysinfo @rachelleg86637997 as we look at it, it appears you don't  have enough RAM to run Ps as a minimum of 8gb is required, yours:

Memory available to Photoshop: 5523 MB

 

Please review this doc to make sure you computer specs will work effectivly with Ps:

https://helpx.adobe.com/photoshop/system-requirements.html

 

Thank you,
Cory

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Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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Hi Corey,

Thank you for helping me. I'm not sure why it would be that.  I've been using Photoshop cc 2022 and 2023 for awhile now with no problems.  I recently did an update and im pretty sure that's when it started.  I just uninstalled PS22 .  I'm wondering if that will help?

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Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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Is there somewhere I can call for help?

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Adobe Employee ,
Mar 08, 2023 Mar 08, 2023

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Here is contact info for support:

 

https://helpx.adobe.com/contact/phone.html

 

Thank you,
Cory

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Community Beginner ,
Mar 08, 2023 Mar 08, 2023

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Thank you so much Cory.  Calling helpe because I do not understand this stuff!

Screenshot 2023-03-08 at 3.10.34 PM.png

I had to change multiple settings here and it has something to do with MAC.  Thank you for everything!

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New Here ,
Mar 07, 2023 Mar 07, 2023

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This was happening to me too - it had been at least a few days and I can't save anything in photoshop.
My software was up-to-date when it started happening.
I tried uninstalling and then re-installing photoshop (selecting 'keep' my preferences) and this did not resolved anything. 
I uninstalled but this time removed all preferences - and it seems to be working (for now)
A bit annoying to have to set up all my preferences again though...

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New Here ,
Mar 09, 2023 Mar 09, 2023

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That is happen to me too! It starts happen after I update the product.

Captura de ecrã 2023-03-09 135024.jpg

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New Here ,
Mar 18, 2023 Mar 18, 2023

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This is happening with me too. How do I solve it ?

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New Here ,
Mar 18, 2023 Mar 18, 2023

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I just solved the same problem.

- Rename the UXP folder to ~UXP.

  • (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
  • (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

 

 

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New Here ,
Mar 19, 2023 Mar 19, 2023

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BS. Only thing that works is deleting the "Adobe Photoshop 2023 Settings" folder in your local preferences folder.

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