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Participant
February 24, 2023

P: Photoshop 24.2 When trying to open or save box is blank

  • February 24, 2023
  • 80 replies
  • 32812 views

When tryin to open a file by choosing the file menu then open the browse box is blank. Version 24.2

 

80 replies

Participant
March 21, 2023

I am having same problem in my school computer lab as well.  We are running Windows 11 and have 16 GB ram on each computer.  

Kevin Stohlmeyer
Community Expert
Community Expert
March 21, 2023

@rickv36828732 This is most likely unrelated - but your Intel UHD card is underpowered for current PS builds. The recommended minimum speed for current PS builds is 2,000 ops/sec and your Intel UHD clocks in ay 652. You may want to look at upgrading your GPU cards.

Participant
March 20, 2023

Thanks Cory, changing to a local default file location fixed the open balnk box but no the save as box. Here is the information you requested. 

 

Adobe Photoshop Version: 24.2.1 20230309.r.358 acd831a  x64

Number of Launches: 132

Operating System: Windows 10 64-bit

Version: 10 10.0.19045.2728

System architecture: Intel CPU Family:6, Model:6, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 1608 MHz

Built-in memory: 32353 MB

Free memory: 20739 MB

Memory available to Photoshop: 24858 MB

Memory used by Photoshop: 70 %

Crash Handler: Adobe

DCX Version: 6.23.1

SAM SDK Version: 3.0.0-main.12-ps.2

ACP.local Status:

- SDK Version: 3.0.1.1

- Core Sync Status: Unknown

- Core Sync Running: Unavailable

- Min Core Sync Required: 4.3.66.28

Live Edit Client SDK Version: 4.0.0

Content Credentials is not available

Manta Canvas: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Disabled.

Wintab Digitizer Services

    Spec Version 1.4

    Impl Version 1.39

    Num Devices 1

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

HarfBuzz Version: 4.3.0

TextEngine: Unified Text Engine

======= GPU

Native API stable: True

OpenGL API stable: True

OpenCL API stable: True

D3D12Warp renderer: False

GPUDeny:               0

GPUForce:              0

useGPU:                0

useOpenCL:             0

isGPUCapable:          1

GPUName:               Intel(R) UHD Graphics

GPUVendor:             INTEL

IsNativeGPUCapable:    1

IsOpenGLGPUCapable:    1

IsOpenCLGPUCapable:    1

HasSufficientRAM:      1

  GPU accessible RAM:                17,096 MB

  Required GPU accessible RAM:        1,500 MB

UseGraphicsProcessorChecked:   0

UseOpenCLChecked:              1

Windows remote desktop:  0

Display: 1

  Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

  Display Bounds: top=0, left=1920, bottom=1080, right=3840

------- Sniffer output

[0 ms]

  Launch GPUSnifferThread

 

[1 ms]

  Start RunAllAPIs

 

[1 ms]

  "C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=16895484 -comment=Photoshop Version: Adobe Photoshop 24.2.1 20230309.r.358 acd831a x64

 

[1853 ms]

  Start sniffer 2023-03-20 13:01:09

  # Photoshop Version: Adobe Photoshop 24.2.1 20230309.r.358 acd831a x64

  C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=16895484 -comment=Photoshop Version: Adobe Photoshop 24.2.1 20230309.r.358 acd831a x64

 

  {229 ms}

  Start platform native

    # displays:                   2

    Display 0

      Display:                      \\.\DISPLAY2

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (1,920, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Intel(R) UHD Graphics index=0)

   

    Display 1

      Display:                      \\.\DISPLAY3

      Main:                         FALSE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (1,920, 0) -> (3,840, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Intel(R) UHD Graphics index=0)

   

    # devices:                    1

    Device 0

      Name:                         Intel(R) UHD Graphics

      Preferred:                    TRUE

      Power Envelope:               UNKNOWN

      Attachment:                   UNKNOWN

      # attached displays:          2

        \\.\DISPLAY2

        \\.\DISPLAY3

      GPU accessible RAM:               17,096 MB

      VRAM:                                134 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                16,962 MB

      API version:                  12.0 (12.0)

      Device version:               12.0 (12.0)

      Vendor name:                  INTEL

      Driver date:                  2022-05-31  000000.000000-000

      Driver age:                   10 months

      Driver version:               31.0.101.1999

      Supports UMA:                 SUPPORTED

      D3D-ID:                       39884

  End platform native

  {398 ms}

 

  {398 ms}

  Start platform OpenGL

    # displays:                   2

    Display 0

      Display:                      \\.\DISPLAY2

      Main:                         TRUE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (0, 0) -> (1,920, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Intel(R) UHD Graphics index=0)

   

    Display 1

      Display:                      \\.\DISPLAY3

      Main:                         FALSE

      Built in:                     FALSE

      Stereo:                       FALSE

      Bounds:                       (1,920, 0) -> (3,840, 1,080)

      Dimensions:                   (1,920 1,080)

      Physical size:                (0 0)

      Pixel size:                   (0 0)

      Dynamic range:                (0 1)

      Potential dynamic range:      (0 1)

      Reference dynamic range:      (0 0)

      Attached Device:              (DeviceID name=Intel(R) UHD Graphics index=0)

   

    # devices:                    1

    Device 0

      Name:                         Intel(R) UHD Graphics

      Preferred:                    TRUE

      Power Envelope:               INTEGRATED

      Attachment:                   UNKNOWN

      # attached displays:          2

        \\.\DISPLAY2

        \\.\DISPLAY3

      GPU accessible RAM:               17,096 MB

      VRAM:                                134 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                16,962 MB

      API version:                  4.6 (4.6.0 - Build 31.0.101.1999)

      Device version:               4.6 (4.6.0 - Build 31.0.101.1999)

      Vendor name:                  INTEL

      Driver date:                  2022-05-31  000000.000000-000

      Driver age:                   10 months

      Driver version:               31.0.101.1999

      GLSL version:                 4.60 (4.60 - Build 31.0.101.1999)

  End platform OpenGL

  {540 ms}

 

  {540 ms}

  Start platform OpenCL

    # displays:                   0

   

    # devices:                    1

    Device 0

      Name:                         Intel(R) UHD Graphics

      Preferred:                    TRUE

      Power Envelope:               INTEGRATED

      Attachment:                   UNKNOWN

      # attached displays:          0

      GPU accessible RAM:               13,569 MB

      VRAM:                             13,569 MB

      Dedicated System RAM:                  0 MB

      Shared System RAM:                     0 MB

      API version:                  3.0 (OpenCL 3.0 )

      Device version:               3.0 (OpenCL 3.0 NEO )

      Vendor name:                  INTEL

      Driver date:                  UNKNOWN

      Driver age:                   UNKNOWN

      Driver version:               UNKNOWN

      Bandwidth:                    23 GB / s

      Compute score:                193.24

      Device name string:           Intel(R) UHD Graphics

      Device vendor string:         Intel(R) Corporation

      Platform name string:         Intel(R) OpenCL HD Graphics

      Platform vendor string:       Intel(R) Corporation

  End platform OpenCL

  {1768 ms}

 

  Exit code kExitNormal

  End sniffer 2023-03-20 13:01:11

[kStatusNormal, kExitNormal]

 

[1853 ms]

  Finish RunAllAPIs

 

[13811 ms]

  Start GetSnifferResult

 

[13811 ms]

  Finish GetSnifferResult

 

------- Sniffer output

======= GPU

License Type: Subscription

Serial number: 90960701422336442740

GUIDBucket:

Composite Core (enable_composite_core): on

Composite Core GPU (comp_core_gpu): off

Composite Core Threads (MultithreadedCompositing): on

Composite Core UI (comp_core_ui): off

Composite Core Feature Prefs (CompCoreFeaturePrefs): off

Document Graph (enable_doc_graph): off

 

Application folder: C:\Program Files\Adobe\Adobe Photoshop 2023\

Temporary file path: C:\Users\h1kbl01\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 475.2G, 259.4G free

Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Required\Plug-ins\

Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2023\Plug-ins\

 

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   AdobeLinguistic.dll   Adobe Linguisitc Library   dfba77e  

   AdobeOwl.dll   Adobe Owl   5.5.0  

   AdobePDFL.dll   PDFL 2022/12/09-17:18:08   79.5af4230   79.5af4230

   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.16  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.b4ac713   79.b4ac713

   AdobeXMP.dll   Adobe XMP Core 2022/12/02-19:12:44   79.14ecb42   79.14ecb42

   AdobeXMPFiles.dll   Adobe XMP Files 2022/12/02-19:12:44   79.14ecb42   79.14ecb42

   AdobeXMPScript.dll   Adobe XMP Script 2022/12/02-19:12:44   79.14ecb42   79.14ecb42

   AGM.dll   AGM 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   AID.dll   AID DLL   1.0.0.33  

   AIDE.dll   AIDE 2023/01/13-05:45:58   79.fbc946d   79.fbc946d

  aifm.dll   AIFM   1.0   23.68434

   AILib.dll   Adobe Illustrator 2023   27.1.0  

   aiport.dll   AIPort   1.0   23.68434

   ARE.dll   ARE 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   AXE8SharedExpat.dll   AXE8SharedExpat 2022/12/13-13:20:11   79.002995e   79.002995e

   AXEDOMCore.dll   AXEDOMCore 2022/12/13-13:20:11   79.002995e   79.002995e

   BIB.dll   BIB 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   BIBUtils.dll   BIBUtils 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   boost_chrono.dll   photoshopdva   22.0.0  

   boost_date_time.dll   photoshopdva   22.0.0  

   boost_filesystem.dll   photoshopdva   22.0.0  

   boost_regex.dll   photoshopdva   22.0.0  

   boost_system.dll   photoshopdva   22.0.0  

   boost_threads.dll   photoshopdva   22.0.0  

   CoolType.dll   CoolType 2023/01/08-19:10:47   79.dd51acd   79.dd51acd

   CRClient.dll   Adobe Crash Reporter Client DLL   4.8.0.6  

   DirectML.dll   DirectML Redistributable Library   1.9.1+220902-1323.1.dml-1.9.d6f03b3  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   22.0.0  

   dvaappsupport.dll   photoshopdva   22.0.0  

   dvaaudiodevice.dll   photoshopdva   22.0.0  

   dvaaudiodsp.dll   photoshopdva   22.0.0  

   dvacore.dll   photoshopdva   22.0.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   22.0.0  

   dvamediatypes.dll   photoshopdva   22.0.0  

   dvametadata.dll   photoshopdva   22.0.0  

   dvametadataapi.dll   photoshopdva   22.0.0  

   dvametadataUI.dll   photoshopdva   22.0.0  

   dvanet.dll   photoshopdva   22.0.0  

   dvaplayer.dll   photoshopdva   22.0.0  

   dvascripting.dll   photoshopdva   22.0.0  

   dvatransport.dll   photoshopdva   22.0.0  

   dvaui.dll   photoshopdva   22.0.0  

   dvavulcansupport.dll   photoshopdva   22.0.0  

   dynamic-torqnative.dll   Unified Extensibility Platform   uxp-6.5.1-1-ea444db  

   dynamiclink.dll   photoshopdva   22.0.0  

   ExtendScript.dll   ExtendScript 2022/08/18-12:50:45   82.4   82.4

   filterport.dll   FilterPort   1.1   O

   icucnv71.dll   International Components for Unicode    Build 14.0.04ee3a5  

   icuin71.dll   International Components for Unicode    Build 14.0.04ee3a5  

   icuuc71.dll   International Components for Unicode    Build 14.0.04ee3a5  

   igestep30.dll   IGES Reader   9.3.0.113  

   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2021.6 (r0xbffe3c5b)  

   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2021.6 (r0xbffe3c5b)  

   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2021.6 (r0xbffe3c5b)  

   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2021.6 (r0xbffe3c5b)  

   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2021.6 (r0xbffe3c5b)  

   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2021.6 (r0xbffe3c5b)  

   JP2KLib.dll   JP2KLib 2022/12/09-17:18:08   79.df433eb   79.df433eb

   libeay32.dll   The OpenSSL Toolkit   1.0.2v  

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  

   libzip.dll   photoshopdva   22.0.0  

   LogSession.dll   LogSession   8.2.0.16  

   mediacoreif.dll   photoshopdva   22.0.0  

   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.13.20221021.1.b353e0b  

   mkl_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_core.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_sequential.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_avx2.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_avx512.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_def.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   mkl_vml_mc3.2.dll   Intel(R) oneAPI Math Kernel Library   2022.1  

   MPS.dll   MPS 2022/12/13-07:01:59   79.8193876   79.8193876

   onnxruntime.dll   Microsoft® Windows® Operating System   1.13.20221021.1.b353e0b  

   opencv_world452.dll   OpenCV library   4.5.2  

   pdfport.dll   PDFPort 2020/11/19-11:34:27   79.625377   79.625377

   Plugin.dll   Adobe Photoshop 2023   24.2  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   11.5.2  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   11.5.2.130  

   PSCloud.dll                                                   1.0.0.1  

   PSRes.dll   Adobe Photoshop 2023   24.2  

   PSViews.dll   Adobe Photoshop 2023   24.2  

   ScCore.dll   ScCore 2022/08/18-12:50:45   82.4   82.4

   ssleay32.dll   The OpenSSL Toolkit   1.0.2v  

   SVGRE.dll   SVGRE   79.684b89e   79.684b89e

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline  

   TfKernel.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   7.1.1.3  

   VulcanMessage5.dll   Vulcan Message Library   7.1.1.3  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   1.0.1.0  

   WRServices.dll   WRServices    Build 17.5.1.73e2151   17.5.1.73e2151

   wu3d.dll   U3D Writer   9.3.0.113  

   Unified Extensibility Platform  uxp-6.5.1-1-ea444db

   UPIC  2.6.0

 

 

Required plugins:

 

   Accented Edges 24.2 - from the file “Filter Gallery.8bf”

   Adaptive Wide Angle 24.2 - from the file “Adaptive Wide Angle.8bf”

   Angled Strokes 24.2 - from the file “Filter Gallery.8bf”

   Average 24.2 - from the file “Average.8bf”

   Bas Relief 24.2 - from the file “Filter Gallery.8bf”

   BMP 24.2 - from the file “Standard MultiPlugin.8bf”

   Camera Raw 15.2 - from the file “Camera Raw.8bi”

   Camera Raw Filter 15.2 - from the file “Camera Raw.8bi”

   Chalk && Charcoal 24.2 - from the file “Filter Gallery.8bf”

   Charcoal 24.2 - from the file “Filter Gallery.8bf”

   Chrome 24.2 - from the file “Filter Gallery.8bf”

   Cineon 24.2 - from the file “Cineon.8bi”

   Clouds 24.2 - from the file “Clouds.8bf”

   Color Halftone 24.2 - from the file “Standard MultiPlugin.8bf”

   Colored Pencil 24.2 - from the file “Filter Gallery.8bf”

   Conté Crayon 24.2 - from the file “Filter Gallery.8bf”

   Craquelure 24.2 - from the file “Filter Gallery.8bf”

   Crop and Straighten Photos 24.2 - from the file “CropPhotosAuto.8li”

   Crop and Straighten Photos Filter 24.2 - from the file “Standard MultiPlugin.8bf”

   Crosshatch 24.2 - from the file “Filter Gallery.8bf”

   Crystallize 24.2 - from the file “Standard MultiPlugin.8bf”

   Cutout 24.2 - from the file “Filter Gallery.8bf”

   Dark Strokes 24.2 - from the file “Filter Gallery.8bf”

   De-Interlace 24.2 - from the file “Standard MultiPlugin.8bf”

   Dicom 24.2 - from the file “Dicom.8bi”

   Difference Clouds 24.2 - from the file “Clouds.8bf”

   Diffuse Glow 24.2 - from the file “Filter Gallery.8bf”

   Displace 24.2 - from the file “Standard MultiPlugin.8bf”

   Dry Brush 24.2 - from the file “Filter Gallery.8bf”

   Entropy 24.2 - from the file “statistics.8ba”

   Export Color Lookup Tables 24.2 - from the file “Export3DLUT.8be”

   Extrude 24.2 - from the file “Standard MultiPlugin.8bf”

   FastCore Routines 24.2 - from the file “FastCore.8bx”

   Fibers 24.2 - from the file “Standard MultiPlugin.8bf”

   Film Grain 24.2 - from the file “Filter Gallery.8bf”

   Filter Gallery 24.2 - from the file “Filter Gallery.8bf”

   Fresco 24.2 - from the file “Filter Gallery.8bf”

   Glass 24.2 - from the file “Filter Gallery.8bf”

   Glowing Edges 24.2 - from the file “Filter Gallery.8bf”

   Grain 24.2 - from the file “Filter Gallery.8bf”

   Graphic Pen 24.2 - from the file “Filter Gallery.8bf”

   Halftone Pattern 24.2 - from the file “Filter Gallery.8bf”

   Halide Bottlenecks 24.2 - from the file “HalideBottlenecks.8bx”

   HDRMergeUI 24.2 - from the file “HDRMergeUI.8bf”

   HSB/HSL 24.2 - from the file “Standard MultiPlugin.8bf”

   IFF Format 24.2 - from the file “Standard MultiPlugin.8bf”

   IGES 24.2 - from the file “U3D.8bi”

   Ink Outlines 24.2 - from the file “Filter Gallery.8bf”

   JPEG 2000 24.2 - from the file “JPEG2000.8bi”

   Kurtosis 24.2 - from the file “statistics.8ba”

   Lens Blur 24.2 - from the file “Lens Blur.8bf”

   Lens Correction 24.2 - from the file “Lens Correction.8bf”

   Lens Flare 24.2 - from the file “Standard MultiPlugin.8bf”

   Liquify 24.2 - from the file “Liquify.8bf”

   Matlab Operation 24.2 - from the file “ChannelPort.8bf”

   Maximum 24.2 - from the file “statistics.8ba”

   Mean 24.2 - from the file “statistics.8ba”

   Measurement Core 24.2 - from the file “MeasurementCore.8me”

   Median 24.2 - from the file “statistics.8ba”

   Mezzotint 24.2 - from the file “Standard MultiPlugin.8bf”

   Minimum 24.2 - from the file “statistics.8ba”

   MMXCore Routines 24.2 - from the file “MMXCore.8bx”

   Mosaic Tiles 24.2 - from the file “Filter Gallery.8bf”

   Multiprocessor Support 24.2 - from the file “MultiProcessor Support.8bx”

   Neon Glow 24.2 - from the file “Filter Gallery.8bf”

   Note Paper 24.2 - from the file “Filter Gallery.8bf”

   NTSC Colors 24.2 - from the file “NTSC Colors.8bf”

   Ocean Ripple 24.2 - from the file “Filter Gallery.8bf”

   OpenEXR 24.2 - from the file “Standard MultiPlugin.8bf”

   Paint Daubs 24.2 - from the file “Filter Gallery.8bf”

   Palette Knife 24.2 - from the file “Filter Gallery.8bf”

   Patchwork 24.2 - from the file “Filter Gallery.8bf”

   Paths to Illustrator 24.2 - from the file “Standard MultiPlugin.8bf”

   PCX 24.2 - from the file “PCX.8bi”

   Photocopy 24.2 - from the file “Filter Gallery.8bf”

   Picture Package Filter 24.2 - from the file “ChannelPort.8bf”

   Pinch 24.2 - from the file “Standard MultiPlugin.8bf”

   Pixar 24.2 - from the file “Pixar.8bi”

   Plaster 24.2 - from the file “Filter Gallery.8bf”

   Plastic Wrap 24.2 - from the file “Filter Gallery.8bf”

   Pointillize 24.2 - from the file “Standard MultiPlugin.8bf”

   Polar Coordinates 24.2 - from the file “Standard MultiPlugin.8bf”

   Portable Bit Map 24.2 - from the file “PBM.8bi”

   Poster Edges 24.2 - from the file “Filter Gallery.8bf”

   PRC 24.2 - from the file “U3D.8bi”

   Radial Blur 24.2 - from the file “Standard MultiPlugin.8bf”

   Radiance 24.2 - from the file “Radiance.8bi”

   Range 24.2 - from the file “statistics.8ba”

   Render Color Lookup Grid 24.2 - from the file “Export3DLUT.8be”

   Reticulation 24.2 - from the file “Filter Gallery.8bf”

   Ripple 24.2 - from the file “Standard MultiPlugin.8bf”

   Rough Pastels 24.2 - from the file “Filter Gallery.8bf”

   Save for Web 24.2 - from the file “Save for Web.8be”

   ScriptingSupport 24.2 - from the file “ScriptingSupport.8li”

   Shear 24.2 - from the file “Standard MultiPlugin.8bf”

   Skewness 24.2 - from the file “statistics.8ba”

   Smart Blur 24.2 - from the file “Standard MultiPlugin.8bf”

   Smudge Stick 24.2 - from the file “Filter Gallery.8bf”

   Solarize 24.2 - from the file “Solarize.8bf”

   SP Substance Suite NO VERSION - from the file “MaterialSuite.8li”

   Spatter 24.2 - from the file “Filter Gallery.8bf”

   Spherize 24.2 - from the file “Standard MultiPlugin.8bf”

   Sponge 24.2 - from the file “Filter Gallery.8bf”

   Sprayed Strokes 24.2 - from the file “Filter Gallery.8bf”

   Stained Glass 24.2 - from the file “Filter Gallery.8bf”

   Stamp 24.2 - from the file “Filter Gallery.8bf”

   Standard Deviation 24.2 - from the file “statistics.8ba”

   Substance NO VERSION - from the file “MaterialFilter.8bf”

   Sumi-e 24.2 - from the file “Filter Gallery.8bf”

   Summation 24.2 - from the file “statistics.8ba”

   Targa 24.2 - from the file “Standard MultiPlugin.8bf”

   Texturizer 24.2 - from the file “Filter Gallery.8bf”

   Tiles 24.2 - from the file “Standard MultiPlugin.8bf”

   Torn Edges 24.2 - from the file “Filter Gallery.8bf”

   Twirl 24.2 - from the file “Standard MultiPlugin.8bf”

   U3D 24.2 - from the file “U3D.8bi”

   Underpainting 24.2 - from the file “Filter Gallery.8bf”

   Vanishing Point 24.2 - from the file “VanishingPoint.8bf”

   Variance 24.2 - from the file “statistics.8ba”

   Water Paper 24.2 - from the file “Filter Gallery.8bf”

   Watercolor 24.2 - from the file “Filter Gallery.8bf”

   Wave 24.2 - from the file “Standard MultiPlugin.8bf”

   WIA Support 24.2 - from the file “WIASupport.8li”

   Wind 24.2 - from the file “Standard MultiPlugin.8bf”

   Wireless Bitmap 24.2 - from the file “WBMP.8bi”

   ZigZag 24.2 - from the file “Standard MultiPlugin.8bf”

 

Optional and third party plugins: NONE

 

 

Duplicate and Disabled plugins: NONE

 

 

Plugins that failed to load: NONE

 

Unified Extensibility Platform - Extensions:

 

   Home Screen (Loaded) 6.5.0.60 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-6.5.0\"

   CDO: 1.136.0

        CmdN: 1.17.4

        CDP: 1.160.0

        Projects: 1.7.0

      Loaded at: 1007 ms - launch time impact: 0 ms

   ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder"

   CCX Commenting UXP Webview (Loaded) 27.3.0.0 - from the file "Required Folder"

      Loaded at: 12193 ms - launch time impact: 0 ms

   CCX Sharesheet UXP (Prepared) 24.5.1.0 - from the file "Required Folder"

   Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder"

      Loaded at: 1022 ms - launch time impact: 0 ms

   Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder"

      Loaded at: 1030 ms - launch time impact: 0 ms

   CC Libraries Panel (Prepared) 3.22.9.0 - from the file "C:\Program Files\Common Files\Adobe/CEP/Extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\"

   CAPTURE: 2.0.41  STOCK: 4.0.2

  Neural Filters (Prepared) 1.15.0.95 - from the file "Required Folder"

   Substance 3D (Prepared) 0.1.5.0 - from the file "Required Folder"

   Adjustments Panels (Prepared) 1.6.8.0 - from the file "Required Folder"

   Photoshop UXP Export-As (Prepared) 5.8.20.0 - from the file "Required Folder"

   Photoshop Facepile (Loaded) 1.0.0.0 - from the file "Required Folder"

      Loaded at: 12197 ms - launch time impact: 0 ms

   Photoshop In App Messaging (Loaded) 3.5.4.0 - from the file "Required Folder"

      Loaded at: 12201 ms - launch time impact: 0 ms

   Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder"

   Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder"

   IC popup message (Loaded) 1.0.0.0

      Loaded at: 10539 ms - launch time impact: 0 ms

   Multilayer Protection (Loaded) 1.0.0.0

      Loaded at: 10542 ms - launch time impact: 0 ms

   Discover Panel (Loaded) 3.2.0.27 - from the file "Required Folder"

     Loaded at: 12209 ms - launch time impact: 0 ms

   Content Credentials (Registered) 0.36.3.0 - from the file "Required Folder"

   Scan time: 0 ms - entries: 34

 

Extensions:

 

   Libraries  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\index.html”

   com.adobe.stock.panel.licensing-embedded  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\stock-panel-licensing\index.html”

   com.adobe.capture.extension  2.0.41 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\extensions\capture\capture.html”

   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   Export As  4.8.15 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2023\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

   com.adobe.cclibraries.manager  1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_22_9\manager.html”

 

Participant
March 20, 2023

Renaming the UXP folder in _UXP

C:\Program Files\Common Files\Adobe\UXP

fixed the problem.

I have the solution from this article: UXP dialogs block Saving Files with Photoshop 23.2

I think, it was an Photoshop Update, that was install on 15.03.

CShubert
Community Manager
Community Manager
March 17, 2023

Hi all, we have this logged and the team is investigating.

 

Things to try:
One thing to look at trying regarding the Save dialog not working, is to change Preferences > File Handling > Default File Location from "Creative Cloud" to "On your computer". This skips the UXP Cloud save dialog and goes to the local hard drive save options. 

 

 

Participating Frequently
March 17, 2023

hello

 

this is on multiple machines all different specs (win 10 & 11) and different users on site, i'm pretty sure it's not down to individual user settings.

 

this was working up until last week

 

have you resolved the issue for any user here yet?

 

surely this is a software issue either from a windows update or adobe update...?

 

regards

CShubert
Community Manager
Community Manager
March 17, 2023

@Peter28912139rkdo for the team to be able to help, we need steps and information to be able repeat to get the error to happen here before we can act on it.  Any and all information that you and other can share will help us do that.  

 

Sometimes it is RAM, out of date or corrupt video drivers, corrupt preference files... and the team needs this information to understan what might be happening.

 

You say you have 60 machines and they all do this, and you have a new PC and it does this... are all the machines the same, same OS, versions, etc?  What account type are they signed in under, same as yours or different?

 

We appreciate your help and we are happy to do what we can once we can repeat what you are experiencing.

 

Participating Frequently
March 17, 2023

it would also be different to the 60 or so curriculum pcs we have on site and my laptop, all which have the same issue...

CShubert
Community Manager
Community Manager
March 17, 2023

@Peter28912139rkdo please share your sysinfo for the team.

 

Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Participating Frequently
March 17, 2023

sorrry but this is abug im using a brand new pc and fresh install of photoshop on win 11 and getting the same