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H
habrin
Inspiring
May 25, 2020
Answered

Scratch disk not recognized with Photoshop 2020 update - macOS Catalina

  • May 25, 2020
  • 4 replies
  • 8557 views

 After the most recent update PS doesnt recognize my external SSD. I have used this same SSD as my scratch disk prior to the update with no issue.  It simply does not show on the list as an option to check.

 

Space is not an issue.  The SSD is also up to date.  It is formatted correctly (Mac OS Extended Journaled) unless the requirement has changed with the update? 

Driving me crazy....please help.

 

Running on a

Mac Book Pro (2016)

macOS Catalina

 

{Thread renamed by moderator}

Correct answer Sahil.Chawla

Hi there,

That does not sound good, please go to the "System Preferences" of your Mac, then "Security and Privacy" and select the "Privacy tab". Once there, please select "Accessibility" from the list on the left and add Photoshop to the list by unlocking the window using the lock icon on the bottom left. Also, grant permissions to Photoshop under "Full disk access". Once done, restart the computer and let us know if that helps.


You may also have a look at this article: https://helpx.adobe.com/in/photoshop/using/scratch-disks-preferences.html

Regards,

Sahil

4 replies

T
Test Screen Name
Legend
June 7, 2023

What's with posting AI generated replies Michael? 

    U
    user8045922
    Participating Frequently
    August 9, 2020

    Hello Habrin!

     

    I had the same issue and I figured it out for me, maybe it shall work for you.  Here is what I did:

    1. Open a file, any file.

    2.  Save that file on the disk you want to use as the scratch disk.

    3. Go into your Photoshop preferences under scratch disk and it should appear now 🙂

    L
    lucio.donini@sicer.it
    Participant
    July 22, 2020

    same problem here

    bought two different type of SSD 

    SAMSUNG first, SCANDISK  EXTREME 500GB

    Catalina 10.15.6

    changed so EXFAT MS DOS journaled, and every way was not working, but computer is recognizing it.

    changed to WINDOWS and photoshop recognize it.

    WHY?

    I can't understand way, and i have every topic on adobe about this.

     

    U
    user8045922
    Participating Frequently
    August 9, 2020

    Hello Lucio!

     

    I had the same issue and I figured it out for me, maybe it shall work for you.  Here is what I did:

    1. Open a file, any file.

    2.  Save that file on the disk you want to use as the scratch disk.

    3. Go into your Photoshop preferences under scratch disk and it should appear now 🙂

    Sahil.Chawla
    Adobe Employee
    Sahil.ChawlaCorrect answer
    Adobe Employee
    May 25, 2020

    Hi there,

    That does not sound good, please go to the "System Preferences" of your Mac, then "Security and Privacy" and select the "Privacy tab". Once there, please select "Accessibility" from the list on the left and add Photoshop to the list by unlocking the window using the lock icon on the bottom left. Also, grant permissions to Photoshop under "Full disk access". Once done, restart the computer and let us know if that helps.


    You may also have a look at this article: https://helpx.adobe.com/in/photoshop/using/scratch-disks-preferences.html

    Regards,

    Sahil

      H
      habrinAuthor
      Inspiring
      May 25, 2020

      Sahil!! 

      Your genius!  Thank you so much, that worked perfectly.  You made my day 🙂

       

      Best to you,

      Mic

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