Scrubby zoom not working

[FranticPhotos]

Hi, I'm using the latest version of CC on my iMac and scrubby zoom has stopped working.  I've read posts about this OpenGL thing but I don't have any option anywhere to either switch it on or off. I'm no tech wizard so forgive me if this is something simple that I'm missing. I desperately need this zoom to work. Thanks in advance.

[Rusak0D4C]

Thanks! It works!

[FURNESS]

Hi,

Try this, it worked for me!

REGARDS FURNESS

[Real26310946yhxr]

As the title suggests, Photoshop decided to suddenly revoke my rights to using scrubby zoom and banished me to the likes of marquee zoom. I suspect this is because it also decided to stop recognizing my GPU. It is an RTX 2070 super and I have updated as well as reinstalled the latest driver from Nvidia's website AND the GeForce app. I have reinstalled Photoshop. I have restarted my computer. I have photoshop installed in the same drive as Windows. I have tried moving the "sniffer" application to and from the Photoshop root folder (some method I saw online, didn't work).

"Edit>Preferences>Performance>Graphics Processor settings

Unknown GPU (UNKNOWN)"

"Use Graphics Processor" is greyed out, as is the "Advanced Settings" button.

Any ideas?

Also I checked on Illustrator and it recognizes the graphics card. So why is photoshop being this way ugh

*****

EDIT FIXED

Found a solution online that did the trick for me. Go into the device manager from the Windows taskbar search, click on display adapters, disable the onboard graphics (in my case it was called "Intel(R) HD Graphics 530), leaving the discrete graphics card enabled. With the proper display output now being the only active one, Photoshop suddenly recognized it and I am once again able to free myself from the horrendous, torturous, ball-and-chain known as marquee zoom.

Here is the link to the article on which I found this solution; there are some other methods listed on it as well: https://appuals.com/fix-photoshop-has-encountered-a-problem-with-the-display-driver/

I'll just leave this up for anyone in the future who might have this problem. And, obviously, this solution wouldn't work if your onboard graphics are the only graphics you have for your system. But then, I don't know why you'd be having this problem...