Select and Mask Tools not working

Report · Feb 11, 2018

I made a rough selection using the quick selection tool. I clicked on the "select and mask" button. It opens up in the proper window and shows the unselected area with a red mask. However, when I click on one of the tools, say the refine edge tool and try to use it nothing happens. Same for the other tools as well.

Report · Feb 12, 2018

Could you please post a screenshot taken at View > 100% and with the pertinent Panels (Layers, Channels, Options Bar, …) visible?

What have you done for trouble-shooting so far?

Report · Feb 12, 2018

I have so far shut down the computer and restarted, closed Photoshop CC 2018 and reopened it. The hand and magnify tools work, the other three don't.

Report · Feb 12, 2018

You have Show original checked (top right). That shows the image before any Select and Mask tools were used enabling you to check for changes. Uncheck it

Dave

Report · Feb 12, 2018

You also have show edge checked - which is only used to confirm where refine edge will act. So uncheck that also.

Dave

Report · Feb 12, 2018

That did it. Thank you so much for your help. It was driving me crazy.

Report · Feb 12, 2018

No problem - those check boxes are easily missed

Dave

Report · Feb 12, 2018

Thank you for your prompt reply but I went on Live Chat last evening and the problem was solved. I guess I hadn’t updated my Adobe Cloud CC subscription. It works fine now.

~Brenda

Report · Feb 12, 2018

And Photoshop version and OS please.

Report · Feb 12, 2018

Thank you, for me it was an update problem. Once I updated my Adobe Cloud CC subscription it worked.

~Brenda

Report · Mar 09, 2019

Same issues even with latest CC update. Selection ok but any attempt at refinement doesn't work, the selection justr remains the same regardless of view mode. tries switching between legacy comp and GPU? settings to to effect.

Adobe Photoshop Version: 20.0.3 20190130.r.57 2019/01/30: 1204598 x64

Number of Launches: 61

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17134.556

System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

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License Type: Subscription

Serial number:xxxxxxxxxxxx

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\xxxxxxxxAppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

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Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

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Required plug-ins:

3D Studio 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Accented Edges 20.0 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 20.0 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 20.0 - from the file “Filter Gallery.8bf”

Average 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Average.8bf”

Bas Relief 20.0 - from the file “Filter Gallery.8bf”

BMP 20.0 - from the file “Standard MultiPlugin.8bf”

Camera Raw 11.2 - from the file “Camera Raw.8bi”

Camera Raw Filter 11.2 - from the file “Camera Raw.8bi”

Chalk && Charcoal 20.0 - from the file “Filter Gallery.8bf”

Charcoal 20.0 - from the file “Filter Gallery.8bf”

Chrome 20.0 - from the file “Filter Gallery.8bf”

Cineon 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Cineon.8bi”

Clouds 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Clouds.8bf”

Collada 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Color Halftone 20.0 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 20.0 - from the file “Filter Gallery.8bf”

Conté Crayon 20.0 - from the file “Filter Gallery.8bf”

Craquelure 20.0 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 20.0 - from the file “Standard MultiPlugin.8bf”

Crosshatch 20.0 - from the file “Filter Gallery.8bf”

Crystallize 20.0 - from the file “Standard MultiPlugin.8bf”

Cutout 20.0 - from the file “Filter Gallery.8bf”

Dark Strokes 20.0 - from the file “Filter Gallery.8bf”

De-Interlace 20.0 - from the file “Standard MultiPlugin.8bf”

Dicom 20.0 - from the file “Dicom.8bi”

Difference Clouds 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Clouds.8bf”

Diffuse Glow 20.0 - from the file “Filter Gallery.8bf”

Displace 20.0 - from the file “Standard MultiPlugin.8bf”

Dry Brush 20.0 - from the file “Filter Gallery.8bf”

Eazel Acquire 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “EazelAcquire.8ba”

Entropy 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Export Color Lookup Tables 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Export3DLUT.8be”

Extrude 20.0 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “FastCore.8bx”

Fibers 20.0 - from the file “Standard MultiPlugin.8bf”

Film Grain 20.0 - from the file “Filter Gallery.8bf”

Filter Gallery 20.0 - from the file “Filter Gallery.8bf”

Flash 3D 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Fresco 20.0 - from the file “Filter Gallery.8bf”

Glass 20.0 - from the file “Filter Gallery.8bf”

Glowing Edges 20.0 - from the file “Filter Gallery.8bf”

Google Earth 4 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Grain 20.0 - from the file “Filter Gallery.8bf”

Graphic Pen 20.0 - from the file “Filter Gallery.8bf”

Halftone Pattern 20.0 - from the file “Filter Gallery.8bf”

Halide Bottlenecks 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “HalideBottlenecks.8bx”

HDRMergeUI 20.0 - from the file “HDRMergeUI.8bf”

HSB/HSL 20.0 - from the file “Standard MultiPlugin.8bf”

IFF Format 20.0 - from the file “Standard MultiPlugin.8bf”

IGES 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Ink Outlines 20.0 - from the file “Filter Gallery.8bf”

JPEG 2000 20.0 - from the file “JPEG2000.8bi”

Kurtosis 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Lens Blur 20.0 - from the file “Lens Blur.8bf”

Lens Correction 20.0 - from the file “Lens Correction.8bf”

Lens Flare 20.0 - from the file “Standard MultiPlugin.8bf”

Liquify 20.0 - from the file “Liquify.8bf”

Matlab Operation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “ChannelPort.8bf”

Maximum 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Mean 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Measurement Core 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MeasurementCore.8me”

Median 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Mezzotint 20.0 - from the file “Standard MultiPlugin.8bf”

Minimum 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

MMXCore Routines 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MMXCore.8bx”

Mosaic Tiles 20.0 - from the file “Filter Gallery.8bf”

Multiprocessor Support 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “MultiProcessor Support.8bx”

Neon Glow 20.0 - from the file “Filter Gallery.8bf”

Note Paper 20.0 - from the file “Filter Gallery.8bf”

NTSC Colors 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “NTSC Colors.8bf”

Ocean Ripple 20.0 - from the file “Filter Gallery.8bf”

OpenEXR 20.0 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 20.0 - from the file “Filter Gallery.8bf”

Palette Knife 20.0 - from the file “Filter Gallery.8bf”

Patchwork 20.0 - from the file “Filter Gallery.8bf”

Paths to Illustrator 20.0 - from the file “Standard MultiPlugin.8bf”

PCX 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “PCX.8bi”

Photocopy 20.0 - from the file “Filter Gallery.8bf”

Picture Package Filter 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “ChannelPort.8bf”

Pinch 20.0 - from the file “Standard MultiPlugin.8bf”

Pixar 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Pixar.8bi”

Plaster 20.0 - from the file “Filter Gallery.8bf”

Plastic Wrap 20.0 - from the file “Filter Gallery.8bf”

PLY 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Pointillize 20.0 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 20.0 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “PBM.8bi”

Poster Edges 20.0 - from the file “Filter Gallery.8bf”

PRC 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Radial Blur 20.0 - from the file “Standard MultiPlugin.8bf”

Radiance 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Radiance.8bi”

Range 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Render Color Lookup Grid 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Export3DLUT.8be”

Reticulation 20.0 - from the file “Filter Gallery.8bf”

Ripple 20.0 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 20.0 - from the file “Filter Gallery.8bf”

Save for Web 20.0 - from the file “Save for Web.8be”

ScriptingSupport 20.0 - from the file “ScriptingSupport.8li”

Shake Reduction 20.0 - from the file “Shake Reduction.8bf”

Shear 20.0 - from the file “Standard MultiPlugin.8bf”

Skewness 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Smart Blur 20.0 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 20.0 - from the file “Filter Gallery.8bf”

Solarize 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “Solarize.8bf”

Spaces 20.0 - from the file “Spaces.8li”

Spatter 20.0 - from the file “Filter Gallery.8bf”

Spherize 20.0 - from the file “Standard MultiPlugin.8bf”

Sponge 20.0 - from the file “Filter Gallery.8bf”

Sprayed Strokes 20.0 - from the file “Filter Gallery.8bf”

Stained Glass 20.0 - from the file “Filter Gallery.8bf”

Stamp 20.0 - from the file “Filter Gallery.8bf”

Standard Deviation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

STL 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Sumi-e 20.0 - from the file “Filter Gallery.8bf”

Summation 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Targa 20.0 - from the file “Standard MultiPlugin.8bf”

Texturizer 20.0 - from the file “Filter Gallery.8bf”

Tiles 20.0 - from the file “Standard MultiPlugin.8bf”

Torn Edges 20.0 - from the file “Filter Gallery.8bf”

Twirl 20.0 - from the file “Standard MultiPlugin.8bf”

U3D 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Underpainting 20.0 - from the file “Filter Gallery.8bf”

Vanishing Point 20.0 - from the file “VanishingPoint.8bf”

Variance 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

Water Paper 20.0 - from the file “Filter Gallery.8bf”

Watercolor 20.0 - from the file “Filter Gallery.8bf”

Wave 20.0 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “U3D.8bi”

WIA Support 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “WIASupport.8li”

Wind 20.0 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 20.0 (20190130.r.57 2019/01/30: 1204598) - from the file “WBMP.8bi”

ZigZag 20.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.inapp.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseStock.html”

com.adobe.Butler.backend 2.1.1 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

New Document 2.5.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8”

Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\index.html”

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”

com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_1_125\purchaseTypekit.html”

Home 2.5.3 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2019\index.html?v=2.5.3.3”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 4.6.7 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

Report · Aug 08, 2022

masking tool , not working. how can I fix it.

Report · Sep 09, 2024

I have a similar problem. None of the tools do anything. I believe my issue is that "Real Time Refinement" is grayed out cannot be selected. 64 bit Windows 10 running on a Dell XPS 8910. Lots of RAM and disk space. Latest PS update. Current Windows update.
Thank you.
George Butch
Plantation, FL

Select and Mask Tools not working

1 Correct answer

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