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Participant
April 9, 2024
질문

Selecting an External drive in Photoshop save window takes forever to load

  • April 9, 2024
  • 1 답변
  • 1156 조회

For some reason, only in Photoshop, whenever I save a file, I'll hit Cmd+S, it will bring up the save dialog, and as soon as I select an external drive to save to, it will take anywhere from 30 seconds to 3 minutes to load the drive so I can save the file. However, if I am saving to a folder that already exists, I can search for it on said drive and it will find it right away and I am able to save it. But if I click on the main folder in my sidebar, it will take it forever to load it. It doesn't do it with the internal drive. I have tried to reindex the drive, to no avail. And to throw one more strange thing in there, this problem comes and goes. Everything will work fine for like a week, and then it will just take forever to save and be like that for weeks, then randomly it will start working again.  The drive in question is an external SSD NVME, formatted to MacOS Extended (Journaled) and Photoshop has full access to the drive. I am on an M1 Max, 64GB, running Mac OS 13.6.6 and Photoshop 25.6.0..

이 주제는 답변이 닫혔습니다.

1 답변

D Fosse
Community Expert
Community Expert
April 9, 2024

Don't save directly to external drives.

 

Save locally, then copy over. Read this:

https://helpx.adobe.com/vn_vi/photoshop/kb/networks-removable-media-photoshop.html 

Conrad_C
Community Expert
Community Expert
April 9, 2024

There’s a passage in that Adobe article that I didn't notice before. It seems to help address an ambiguity that was leading some to believe that Photoshop doesn’t support external hard drives, because it helps distinguish the difference between network drives/network attached storage (NAS), and external hard drives/direct attached storage (DAS). It clearly states that Photoshop supports the use of DAS external hard drives (end bold formatting is mine):

quote

Important: External hard drives should work with Photoshop without a problem, although depending on how they are connected, might be slower than working with files on your internal drive. Testing against these drives by temporarily disabling them and working exclusively on an internal drive is appropriate. However, Adobe is not stating that there should be regular problems storing files and working with external hard disks.

 

So, there should be no problem using directly attached external volumes. If there is a significant delay loading a specific volume, that is worth troubleshooting as we are doing here.

 

By the way, I am also using macOS 13.6.6 on an M1 Mac with all originals on external SSDs, and I have not generally seen that problem using multiple Adobe apps with those files on external direct attached storage.

 

However, I did recently have a problem where one of my external NVMe SSDs was taking forever to mount. It was increasingly annoying, because I had other similar drives that mounted right away. One day I decided to open Apple Disk Utility and run First Aid on that slow-mounting SSD, and it reported finding problems with the file system that it said it couldn’t fix. So I copied all of the files to another drive, reformatted the troublesome SSD, and copied all the files back onto it. Problem solved, no more delay. Now, I can’t guarantee this is the same cause of or fix for your problem, but if you haven’t recently run First Aid on the SSD, it would be worth doing.

 

Also, your SSD is formatted Mac OS Extended (all of mine are now formatted as APFS). Technically that should be OK, and should not be related to such a long access delay, but it’s just another difference I noticed. If you do decide reformatting is in order, consider trying APFS for the performance and efficiency benefits, unless you need that SSD to be read by older Macs that don’t understand APFS.

Conrad_C
Community Expert
Community Expert
April 9, 2024

OK, we read this differently.

 

But I would still ask: if they don't mean external drives when they use the words "removable" and "peripheral", what do they mean? What is not a "local drive"?


quote

But I would still ask: if they don't mean external drives when they use the words "removable" and "peripheral", what do they mean? What is not a "local drive"?

By @D Fosse

 

This is about industry terminology, which is not necessarily known by users. And also terminology that describes a technology that is in much less use than it was 20 years ago.

 

(The following explanation is not intended to over-explain just to those in this thread, because I’m sure some of you are veterans who know about and maybe used these technologies. The history and details in this explanation are more for those younger or newer to the industry who read this thread with the same question but aren’t aware of the historical context.)

 

In the 1980s through roughly the 2000s, if someone wanted to move their graphics project to another computer or send it to the prepress house, what do you do? Floppy disks are too small, hard drives are internal, or, external hard drives are expensive and difficult to move between systems because of issues such as SCSI termination and SCSI connector variations. USB and writable optical media were not yet available, and the Internet wasn’t mature or fast enough, so you were stuck with SCSI drives.

 

To solve this, it became popular to use removable media. They were cartridges you could remove from the expensive enclosure. These cartridges had a much higher capacity than a floppy disk, cost much less than a whole external SCSI hard drive, and as long as the person receiving it had the same drive, all you have to do is send them the affordable cartridge.

 

And so we saw removable media cartridge systems take over the graphic design world, such as the SyQuest, Zip, and Jaz drives.

 

When Adobe is talking about removable media here, they are not talking about the fact that you can “remove” an external SSD using today’s very easy method of unmounting volumes and unplugging USB or Thunderbolt cables. Adobe is talking about removable media as media you can remove from its enclosure. Removing not the entire enclosure, just the media.

 

In a sense, this is another symptom of many Adobe tech articles not being updated, using language that makes assumptions that an audience today might not know about. “Removable media” was a very clear term in 1994, it meant a cartridge. Now, external drives are so cheap and easy to disconnect that nobody bothers with cartridges any more…SyQuest, Zip, and Jaz are all dead. Adobe still uses the term, which is technically OK because some obscure cartridge systems do still exist for niche uses, but the creative community today generally does not use what has traditionally been called “removable media.”

 

What is not a local drive? Here, I think Adobe means, in terms of what they support:

 

Local: Any direct attached storage (e.g., USB, Thunderbolt, SATA, probably eSATA…), but excluding removable media which are not supported.

 

Not local: Basically “connected over a network.” That includes network attached storage (NAS), network shares like other computers, and cloud storage. (Although of course some Creative Cloud storage methods are supported, such as Libraries and Cloud Documents.)