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Serial number invalid

New Here ,
Feb 17, 2017 Feb 17, 2017

I bought a copy of Photoshop CS6 on eBay. Copy looks legitimate, Adobe packaging, etc. However, when I attempt to install it says my serial number is invalid. The number is printed clearly on the box, language is correct. Why doesn't this just work????!!!!

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Adobe
Community Expert ,
Feb 17, 2017 Feb 17, 2017

Hi

It is a long time since I bought boxed software with discs, in recent years it is usually a download. However, looking back at those when I did (the last being Photoshop CS) - none has the serial number on the box. The serial number in each version I've just checked, is on the CD cover inside the box. If you don't have that, or that number does not work,  I would be going back to the seller.

Dave

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Adobe Employee ,
Feb 17, 2017 Feb 17, 2017
LATEST

Hi Jims,

Please refer to this article Error: "The serial number is not valid for this product" | Adobe Creative Suite

Regards,

Sahil

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