Participant

Question

Serious issue with handling .mov files in Photoshop's latest update

Forum|Forum|1 year ago
June 15, 2024
10 replies
6361 views

After getting the latest update (25.9.1) I'm having a serious problem with .MOV videos on Photoshop! I used to drag and drop them as layers without any lag or delay but now Photoshop has trouble showing those files!

First it takes forever to load them and watch the videos! Second, Photoshop shows them as a blank video and when I try to play the video on the timeline, the entire program starts to slow down to the point I have to restart the program! I'm pretty sure it's not the RAM or GPU and CPU. I restarted my computer multiple times! This bug is something I never had a problem with even in my old computers!

This bug is the most frustrating bug I've ever encountered with!

If anybody has run into this issue please tell me what I can do to get rid of this?
Thank you

Windows

P

Peter26879972tlpw

Participant

I had the same issue after the update - I reinstalled the previous verison (v26.0) and the issue was solved ✅
It must be somthing with the latest version of Photoshop

S

steveotv2

Adobe Employee

Updating this.. I updated to 26.0 and prores 4444 is working fine now.

A

annie_2425

Participant

26.1 seems to have broken it again >.< I'm rolling back to 26.0 and hopefully my files will work again! Eeep

J

James22265429i4im

Participant

26.0 works. Hopefully they fix the issue in 26.1.

K

Katie2645082216lh

Participant

same issue. I have to convert to mp4 which is a pain in the butt

L

Lumigraphics

Legend

I just recorded a couple of video clips and HEIC images on my iPhone 13 and Bridge 12/Photoshop 25.9.1 Mac opens all of them fine, Bridge 12/Photoshop 25.9.1 on Windows won't open them at all. I have the Windows HEIC codec installed (but not the payware HEVC codec.) Converting with Handbrake to JPEG and mp4 makes them Windows-compatible.

Warren Heaton

Community Expert

@Lumigraphics

Is your model iPhone one that can record ProRes, HEVC H265 (High Efficiency), or H264 (Most Compatible)?

And which format were you recording?

L

Lumigraphics

Legend

The iPhone 13 mini cannot record in ProRes IIRC.

These clips are MPEG-H Part2/HEVC (H.265) 3840x2160 @10168355, BT.2020.

They play perfectly on my Intel Mac running Sonoma, and in VLC 3.0.20 on both platforms. Photoshop on Mac opens them, on Windows does not. Windows Photos tells me that the HEVC extension is required (no surprise.)

Warren Heaton

Community Expert

As far as I can tell, this issue pertains to QuickTime movie files that use the Animation CODEC.

If your movie uses the Animation CODEC, use After Effects, Premiere Pro, Media Encoder, or Shutter Encoder (donation-ware) to transcode the movie file to Apple ProRes 422 HQ if the movie uses Animation or Apple ProRes 4444 with Alpha if the movie uses Animation with Alpha (also called "Animation+").

If rendering a movie from After Effects, use either the "High Quality" Output Module Template or the "High Quality with Alpha" one. If using an older version of After Effects that only has "Lossless" or "Lossless with Alpha", go into the Video Options and change the CODEC from Animation to Apple ProRes 422 HQ or Apple ProRes 4444. Note: transparency, or an alpha, requires using Apple ProRes 4444.

As ProRes, the movie file should open immediately in Photoshop.

I think this qualifies as a bug. While Apple dropped support for Animation when it deprecated QuickTime as a system driver for time-based media back in 2013, Adobe has been supporting it directly. As far as I am aware, support for Animation hasn't changed.

alexv50240868

Known Participant

@Warren Heaton10841144

wrong answer, as we NEED a perfect video without any compression. ProRes 422 and ProRes 4444 are not uncompressed formats, they are "very few" compressed format, but at the end, there is a very little grainy effect on each picture of the video, due to compression. This is dramatic for GIF export as each grain is taken in account, and a GIF banner for example, that can weight 300-400KB at the export will take 2-3MB with your solution, or GIF weight is very important, particulary when working on ad banners

I'm looking for a viable solution, If I find I will explain it here. But yes, is is a bug, and a major bug

Warren Heaton

Community Expert

While Animation was great for it's time, it is a legacy CODEC. ProRes 422 HQ and ProRes 4444 are better. If rendering the animation in After Effects for conversion to animated GIF in Photoshop these are (as the Output Module template name in After Effectds indicates) "High Quality" choices.

As far as using "None (Uncompressed 8-bit)" goes, I believe that Photoshop does not support it.

Adobe Photoshop 2023 seems unaffected and can be installed along side Photoshop 2024. So using an Animation compressed QuickTime there is certainly an option.

S

Simon22883307kcy0

Participant

I've experienced exactly the same. I can no longer work on the gifs I was creating only a couple of weeks ago. I'm now using Media Encoder to export gifs for After Effects instead but don't have the same controls as Photoshop provides.

c.pfaffenbichler

Community Expert

I've experienced exactly the same. I can no longer work on the gifs I was creating only a couple of weeks ago. I'm now using Media Encoder to export gifs for After Effects instead but don't have the same controls as Photoshop provides.

By @Simon22883307kcy0

Why do you need gifs for After Effects? Couldn’t you just import the mov-files?

Warren Heaton

Community Expert

@c.pfaffenbichler

I think Simon means "animated GIFs from After Effects".

rustamr43794053

Participant

Same here! Is this bug connected to Camera Raw update? Reverting to old photoshop version didn't help

i.haynes

Participating Frequently

Reverting to Photoshop 23 worked for me.

J

Joanne31079374sx7g

Participating Frequently

First time i have posted on here do adobe answer?

c.pfaffenbichler

Community Expert

First time i have posted on here do adobe answer?

By @Joanne31079374sx7g

Feature Requests (Idea) and Bug Reports are registered at Adobe, otherwise this is essentially a user Forum, though thankfully some Adobe employees do occasionally chime in.

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):
https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td-p/11601738?page=1

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html
https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Can you provide a sample mov-file that fails to import for testing?

D

DORIAN29664767kraq

Participant

I have same issue. I have to open them in my laptop to convert them to GIF. My destktop does the same this as described by you.

J

Joanne31079374sx7g

Participating Frequently

I have the same issue it was working fine on Friday now i cannot import and .mov files so i can then create a gif of animated chart. Does anyone know whey this is happening please?

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