Participant

Answered

Serious problem with Photoshop menus [RightFont]

Forum|Forum|2 years ago
September 27, 2023
23 replies
4813 views

Hello, I have a serious problem with Photoshop. Cannot access any menu. After clicking menu item, i.e. "Image" submenu appears but I cannot go any further. It flickers, disappears randomly when I move mouse pointer over it, all submenu items are greyed out. It started with Photoshop 2023 few weeks ago, after PS 2024 update it was OK for a couple of days but now it's back. PS is now basically useless. Resetting preferences, clean reinstall, trying different mouse didn't help. My setup: Mac Mini M1, Photoshop 25.0.0, Mac OS 14.0. Any help, please?

["RightFont" added to subject line by moderator to assist others who search]

macOS

This topic has been closed for replies.

Correct answer

Just to add to this solution, it seems that you can keep RightFont running and just disable the auto-activation feature for Photoshop. In RightFont settings, click the green circle next to Photoshop to deactivate the feature. They are now working alongside eachother just fine.

Show previous replies

L

Luca Farina

Participant

Thanks kunotzka you really saved me. I had the same problem, I was going crazy

dpcom

Participating Frequently

Thanks a lot for your help Jane-e

Best

David

dpcom

Participating Frequently

it's the same thing here !!!!

I just left RifghtFont and everything works again, many thanks.

All that remains is to contact RifghtFont.

Thanks a lot!

Best

David

jane-e

Community Expert

@dpcom wrote: I am facing the same issue on MacOS

@dpcom , the issue is now solved for @petewaw . Since you have the same issue, is it also solved for you?

Jane

P

petewawAuthor

Participant

THANK YOU! RightFont it is. Disabled RF plugin solved the problem. I'll send the link to this thread to RF team. Thanks again, regards.

K

kunotzka

Participant

I had the same problem (Sonoma 14.0/PS 25.0.0). It seems to be triggered by the activated fonts or in my case by the font management RightFont. If RightFont is not running or I deactivate its plugin for Photoshop, PS works normally again. At least an approach to find the final solution.

P

petewawAuthor

Participant

Thaks, but I allready did, several times.

jane-e

Community Expert

@dpcom

I can think of two things to try, @dpcom:

1. Uninstall PS > Use the Cleaner tool (after reading Help) > Reinstall

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

2. Contact Adobe Customer Care, who can look at your computer to see what is going on. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

Or you can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

dpcom

Participating Frequently

Thank you for your response, but with any tool, my menus are flickering, and I have deleted my preferences on both Photoshop versions, restarted, but it doesn't solve the issue! Neither of my two Photoshop versions are functioning properly through the menus. I can only access the menus using keyboard shortcuts for now, which is not very convenient.