Share issue

[omarm62167901]

Hello, why when I give it to share if I create the link and all very normal but when someone else tries to open the link or put it in the browser I get a message that says "An error has been detected while processing the file. It is possible that some features may not work" I have already tried uninstalling and reinstalling it, I saw that it is updated to version 24.0, I hope you can help me because this option is very necessary.

Translated with DeepL

[J453]

Can you share the original PSD of the link to the file you're having trouble with? To confirm, you're using the "Share for Review (Beta)" option? 

[omarm62167901]

https://assets.adobe.com/id/urn:aaid:sc:US:0c4f1253-a1e3-44fc-8ca2-894136657809?view=published

[omarm62167901]

[Aswath5FCE]

@omarm62167901 Can you please update the same link again then it will work. also it would be good for us if you send logs using adobe log collector tool : https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
Thanks
Aswath

[omarm62167901]

It does still not work, I updated the file with no success and installed the log collector tool, there is another way to solve it? 
Thanks

[J453]

@omarm62167901 The log is really key for the engineers to figure out what is going on. Were you able to upload the logs? If so, can you provide the file name it gives when you complete upload?