Shift + Ctrl + C doesn't copy merged, opens chat box instead

[Kate27886979hdz4]

Help! My hotkeys seem to have siuddenly broken.

The basic function of making a lasso selection and using Shft+Ctrl+C to make a merged copy of the layers in the selection is no longer working. Instead it opens some weird chat / dialogue box that I've never seen or used before.

I can still use this function if I go to the Edit menu and select Copy Merged but the hotkey doesn't work.

[c.pfaffenbichler]

Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) and the dialog visible? 

Is the shortcut assigned correctly under the Edit > Keyboard Shortcuts? 

If the dialog is not an actual Photoshop UI element it would seem that the shortcut has been assigned to something else on the OS level. 

[Kate27886979hdz4]

Yes, it's assigned correctly in Photoshop's keyboard shortcuts. I've never changed the shortcut there.

This is the dialogue box that pops up. 

[c.pfaffenbichler]

Yes, it's assigned correctly in Photoshop's keyboard shortcuts.

But that’s probably not the problem; it would seem that the shortcut has been assigned to something else on the OS level. 

[Kate27886979hdz4]

Any idea how to figure out what that might be?

[jane-e]

@Kate27886979hdz4 

The keyboard shortcut to stamp layers is not Ctrl+Shift+C, which is also a Microsoft shortcut for a screenshot.

From Adobe Help for Stamp Visible:

You can disable the layers that you do not wish to stamp by turning off their visibility in the Layers panel and then pressing Shift+Opt+Cmd+E (macOS) / Shift+Alt+Ctrl+E (Windows). Also, you can hold Opt (macOS)/ Alt (Windows) as you select Merge Visible from the Layers panel’s menu to merge them into a new layer.

https://helpx.adobe.com/photoshop/using/layers.html#stamp-layers

Jane

[Kate27886979hdz4]

I'm talking about using "Copy merged",  Shft+Ctrl+C.

I've always used this for creating a merged copy of whatever is in a selection. Never had issues with it before.