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Shift + Scroll Wheel Zoom Not Working Properly on MacBook Pro

Community Beginner ,
Jan 29, 2023 Jan 29, 2023

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I'm a longtime Photoshop user on Windows PCs and routinely use the mouse scroll wheel zoom functionality. Additionally, I often hold down the shift key when zooming in this way to limit the zoom to the standard percentages (e.g. 16.67, 25, 33.33, 50, 66.67, 100, 200, etc.) that render a sharper image.

 

I recently purchased a MacBook Pro M1 Max and set up the Photoshop preferences to match those on my PC. The scroll wheel on my mouse zooms the document in and out as usual, but holding down the shift key on the MacBook while scrolling isn't limiting the zoom to the standard percentages, only zooming in larger steps.

 

Has anyone else experienced this? Is there a fix?

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correct answers 1 Correct answer

Community Beginner , Jan 31, 2023 Jan 31, 2023

I'm using a Logitech MX Anywhere 3 mouse. After some experimenting, I found that the Logi Options+ software for the mouse seems to be causing this problem. When I disable the software, the zoom behavior in PS operates normally when using the scroll wheel. I've tried various configurations within the software to no avail. Perhaps this is an issue that Logitech needs to fix.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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David, I assume you are using Ventura.  Could you confirm that and version number?  Google tells me 13..2 is the latest, but I am just a Windows user, so I know nothing. 😉  

 

There will be a known issues page you can check, but I am sure one of the Mac guys will be along with a fuller answer soon

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-ventura.html

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Community Beginner ,
Jan 30, 2023 Jan 30, 2023

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Trevor, my system shipped with Monterey installed (I'm don't have my MacBook in front of me right now and don't recall the exact version number). I haven't upgraded to Ventura yet, so that isn't the issue.

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Community Expert ,
Jan 30, 2023 Jan 30, 2023

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Are you using an Apple mouse or a regular mouse with an actual scroll wheel?

 

Depending on brand and model of mouse there may be software for that specific mouse with a setting that needs to be changed.

 

It works here using a mouse with an actual scroll wheel on both a 2012 MacBook Pro running

macOS Monterey 12.6.3 with photoshop 2023(ps version 24.1.1) and a 2022 Mac Studio running

macOS Ventura 13.2 with photoshop 2023 (ps version 24.1.1)

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Community Beginner ,
Jan 31, 2023 Jan 31, 2023

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I'm using a Logitech MX Anywhere 3 mouse. After some experimenting, I found that the Logi Options+ software for the mouse seems to be causing this problem. When I disable the software, the zoom behavior in PS operates normally when using the scroll wheel. I've tried various configurations within the software to no avail. Perhaps this is an issue that Logitech needs to fix.

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Community Expert ,
Jan 31, 2023 Jan 31, 2023

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Look specifically at the Scroll Wheel options.

Apparently the scroll wheel can have clicks or free-spinning depending on how fast one scrolls, so maybe there is a setting for that.

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Community Beginner ,
Feb 02, 2023 Feb 02, 2023

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I've tried those various settings as well. No luck. 😞

 

I guess I'll just have to make sure the Logi software is disabled whenever I am using PS until there is a fix.

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Community Beginner ,
May 03, 2023 May 03, 2023

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same here.

Platforms: Macos 12.6.5, windows 10 using PC scrollwheel mouse and/or Apple Magic Mouse.

Problem only occurs only within Adobe apps. Windows and Mac Os apps do not show this problem.

Problem: when shift key is pressed, scroll speed (using scroll wheel or scroll function with apple magic mouse) is turbo boosted making working difficult. on mac the problem is less severe.

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New Here ,
Jun 23, 2023 Jun 23, 2023

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so what do we do i'm still having this problem (MacOs 12.6.5)

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