Sign In Required - Install Photoshop CS6 (new)

[CaseyB_007]

I have a install (client-side version) of Photoshop CS6 - unfortunately on a laptop that crashed and is already in my boneyard.

I am trying to install on a new machine and get this message:

Sign In Required --

Signing in with an Adobe ID and registering Adobe Photoshop CS6 Extended [English (North America)] is required within 7 days otherwise it will stop working.

Your Adobe ID provides you an easy way to access your serial numbers, as well as, Adobe Creative Cloud and the Adobe.com community.

Question: if I have my Serial Number, how can I get support on unlocking this new install? Please help! Thanks!

[J E L]

Hi @CaseyB_007, to complete the online activation process, you may have exceeded the number of allowable activations. You'll need to chat with Adobe support team at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Type AGENT to be connected to a live person and ask for your count to be reviewed and increased if appropriate.

[CaseyB_007]

Jel,

I need help signing into Creative Cloud. The Live Agent at Adobe is stating that my PS CS6 is no longer supported... Grr.

I just need to unlock my PS CS6, but now I'm stuck because I don't have the budget to purchase a new subsciption plan on Creative Cloud. Can I still get up and running on my PS CS6 by signing into Creative Cloud. Please help! Thanks, Casey

Can you 

[CaseyB_007]

Hello Community Forum Members: 

I have a client install of Photoshop CS6 - unfortunately on a laptop that crashed and is already in my boneyard.

I am trying to install on a new machine and get this message:

Sign In Required --

Signing in with an Adobe ID and registering Adobe Photoshop CS6 Extended [English (North America)] is required within 7 days otherwise it will stop working.

Your Adobe ID provides you an easy way to access your serial numbers, as well as, Adobe Creative Cloud and the Adobe.com community. 

Question: if I have my Serial Number, how can I get support on unlocking this new install? Please help! Thanks!

[kevin stohlmeyer]

Hi @CaseyB_007 did they sign in with their Adobe ID? After they sign in it will ask for the serial number.

[Marc Langille]

Hi @CaseyB_007 did they sign in with their Adobe ID? After they sign in it will ask for the serial number.

By @kevin stohlmeyer

Never worked for me after the reinstall. Tried the QR code and the link provided - never communicated with Adobe and updated it.... And it shows as a Registered Product in my account, the irony.

Here was the answer given after explaining I'd already looked on the forums:

I understand your concern and could relate to it. Unfortunately only subscription based Photoshop application versions 22.2 and above are supported. Photoshop versions below version 22.2 are no longer supported.

[Marc Langille]

Forgot to add to the irony:

"Thank you for your patience, I see that you do have an active Adobe subscription plan, may I know if you are using Photoshop perpetual product?"

So much for the term "perpetual". It's a simple activation that's not working, which is discouraging.

[Marc Langille]

Turns out the issue was that it doesn't work in Chrome. Copied/pasted the link in MS Edge, and it works... Registered now. 🙂