Slow computer

[pslane1]

My computer slowed down to the point of taking it to the shop.  There we found that Photoshop is taking up so much memory, it is the cause.  I had another memory stick installed and even after that, it is slowing down after being open for awhile.  I hate having to shut everything down and reboot but it is the only way to get my speed back.

Anybody else run into this problem?  Can anything be done?

Running Windows 10, using Photoshop 2023

[Bojan Živković · Accepted solution]

Can you copy/paste here content of Help > System Info in Photoshop?

[pslane1]

Adobe Photoshop Version: 24.1.1 20230112.r.238 4bbfa7a x64
Number of Launches: 51
Operating System: Windows 10 64-bit
Version: 10 10.0.19045.2673
System architecture: Intel CPU Family:6, Model:5, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2904 MHz
Built-in memory: 11931 MB
Free memory: 7635 MB
Memory available to Photoshop: 8521 MB
Memory used by Photoshop: 70 %
Crash Handler: Adobe
DCX Version: 6.15.3
SAM SDK Version: 2.0.0-main.1564
ACP.local Status:
- SDK Version: 2.11.0
- Core Sync Status: Reachable and compatible
- Core Sync Running: 6.2.0.5
- Min Core Sync Required: 4.3.66.28
Live Edit Client SDK Version: 3.91.3
Content Credential Helper Version: 0.5.3
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Pentablet
Spec Version 1.1
Impl Version 1.0
Num Devices 1
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
HarfBuzz Version: 4.3.0
TextEngine: Unified Text Engine
======= GPU
Native API stable: True
OpenGL API stable: True
OpenCL API stable: True
D3D12Warp renderer: False
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Intel(R) UHD Graphics 630
GPUVendor: INTEL
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 6,389 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe" -baseTimeMS=133755 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

[913 ms]
Start sniffer 2023-03-04 09:05:08
# Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64
C:\Program Files\Adobe\Adobe Photoshop 2023\sniffer.exe -baseTimeMS=133755 -comment=Photoshop Version: Adobe Photoshop 24.1.1 20230112.r.238 4bbfa7a x64

{105 ms}
Start platform native
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 630 index=0)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: UNKNOWN
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 6,389 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 6,255 MB
API version: 12.0 (12.0)
Device version: 12.0 (12.0)
Vendor name: INTEL
Driver date: 2020-09-24 000000.000000-000
Driver age: 30 months
Driver version: 27.20.100.8783
Supports UMA: SUPPORTED
D3D-ID: 39880
End platform native
{160 ms}

{160 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: \\.\DISPLAY1
Main: TRUE
Built in: FALSE
Stereo: FALSE
Bounds: (0, 0) -> (1,920, 1,080)
Dimensions: (1,920 1,080)
Physical size: (0 0)
Pixel size: (0 0)
Dynamic range: (0 1)
Potential dynamic range: (0 1)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Intel(R) UHD Graphics 630 index=0)

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 1
\\.\DISPLAY1
GPU accessible RAM: 6,389 MB
VRAM: 134 MB
Dedicated System RAM: 0 MB
Shared System RAM: 6,255 MB
API version: 4.6 (4.6.0 - Build 27.20.100.8783)
Device version: 4.6 (4.6.0 - Build 27.20.100.8783)
Vendor name: INTEL
Driver date: 2020-09-24 000000.000000-000
Driver age: 30 months
Driver version: 27.20.100.8783
GLSL version: 4.60 (4.60 - Build 27.20.100.8783)
End platform OpenGL
{188 ms}

{188 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Intel(R) UHD Graphics 630
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 5,004 MB
VRAM: 5,004 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (OpenCL 2.1 )
Device version: 2.1 (OpenCL 2.1 NEO )
Vendor name: INTEL
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 13 GB / s
Compute score: 140.93
Device name string: Intel(R) UHD Graphics 630
Device vendor string: Intel(R) Corporation
Platform name string: Intel(R) OpenCL HD Graphics
Platform vendor string: Intel(R) Corporation
End platform OpenCL
{833 ms}

Exit code kExitNormal
End sniffer 2023-03-04 09:05:09
[kStatusNormal, kExitNormal]

[913 ms]

[Bojan Živković]

First noticable issue is driver date, it is outdated (30 months) Try to update driver before anything else.

[pslane1]

I see a choice of drivers.  Don't won't to choose the wrong one.

NVIDIA DRIVERS: Nvidia provides a choice between Studio and Game-ready drivers. Preferably, you should use Studio drivers

• AMD DRIVERS
• INTEL DRIVERS

[D Fosse]

You need a driver for the GPU you actually have: Intel UHD 630. Go to Intel's site and check there.

You don't have a Nvidia or AMD GPU, so those are moot.

[D Fosse · Accepted solution]

Also, there's a more subtle disadvantage with using integrated graphics: they use system memory. A discrete GPU doesn't do that; it has its own dedicated onboard memory.

A GPU can potentially eat up a lot of memory. There's a timing factor here: Photoshop tends to allocate large amounts of memory quickly, while the GPU will need it gradually as you work. But by then there may be nothing left.

Make sure you're not setting Photoshop's memory usage too high in Preferences. It should be around 60 - 70%, not higher.

I also suggest you monitor memory usage closely. As you can see here, the GPU can use a lot. Here it uses almost 10 GB VRAM, in addition to the 25 GB system RAM already in use.

[pslane1]

I did all the suggested things, including updating my driver.  It seems better so far, I hope it stays that way.

Thank you.

[pslane1]

If anybody is still out there, my latest update is this:

Same old thing. Whenever I turn on my computer, it operates fast and I am satisfied.  Then after being open for awhile, it gets slower and slower to the point that I have to shut down or re-boot.  Is there no way to find out what is causing this?  I am pretty sure it's caused by Photoshop.

Question:  Remind me again, should I click on Use Graphics Processor or not?

[Bojan Živković]

You have low amount of memory, only 12GB from what I can see, only OS will eat around 5GB. Its not miracle that you have problem as you are proceeding with editing, lot of layers, lot of open documents or big document with single Smart Object can cause operations to be slow like painting, filters and so on... At some point of time you may see delay while moving cursor from position to another. Turn on Use GPU if Photoshop detects any.

[pslane1]

Thank you.  It is true I do open lots of windows, use lots of layers and open lots of images,, etc  but I have always done that with no problem until now.  I thought my memory was okay since I just had another memory stick installed.  I will just continue to re-boot when necessary.

[pslane1]

This thread is marked as solved  but it is not solved.  Here is an update:

UPDATE:  I did an experiment to help me find out why my computer slows down to the point of being useless.

Wasn't sure if it was the computer, Windows 10 or Photoshop causing this.  So as much as I use Photoshop, I turned it off for a whole week and I have had no SLOW problems whatsoever!

So it is definitely Photoshop.

Can you tell me anythng I can do with Photoshop to stop this?  Are there any files may be hidden that I can delete?  I have checked and I do have the right requirements for running Photoshop so it's not that.  So what can it be? I will soon be pulling out my hair. I am going to try and contact Adobe if there is no answer for this here.