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alexisbaydoun
Known Participant
October 28, 2019
Question

Smart Object not opening in Illustrator

  • October 28, 2019
  • 1 reply
  • 1065 views

Hi guys, I recently updated my Photoshop and Illustrator to CC 2019 and Mac to Catalina. When I copy paste a Smart Object from Illustrator to Photoshop and double click the layer so that it can open on Illustrator to edit it i'm getting:

" This item isn’t directly editable in Photoshop, but it can be placed in a document. To place the item, drag it into an open document."

 

Illustrator is telling me "To use CC Libraries, you need to be logged into your CC acount" in the Libraries Panel, so it's not loading the Smart Objects, and in Photoshop the Libraries Panel aren't showing any Smart Object after i updated my system as well.

 

Any idea how to fix this? Thanks

    This topic has been closed for replies.

    1 reply

    marliton
    Community Expert
    marlitonCommunity Expert
    Community Expert
    October 28, 2019

    Hi. Photoshop has some problems with disk access in Catalina. Try this: System preferences > Security & Privacy > Privacy > Full disk access, add Photoshop.

    For your Libraries issue, you can try uninstalling and installing again the Creative Cloud desktop app.

    Marlon Ceballos
    A
    alexisbaydounAuthor
    Known Participant
    October 30, 2019

    I fixed the System Preferences, uninstalled and reinstalled the CC desktop cloud.

     

    What i'm getting now: If i copy paste from illustrator the blue line of "Waiting for Libraries" stops at 80% then freezes, i have to Stop it, and once i Stop it's added to the document normally and i can reopen it in illustrator if i double click.

     

     

    Strange. Any idea?

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