Stack Mode greyed out since updating to CC 2017

[popeye875]

Hi All,

Since updating to CC 2017 Stack mode has been greyed out.

Last known good point: CC 2015.5, had to sign back into account to get it working again when the 2017 update was offered.

Now on 2017 and cannot get it working.

Tried:

Sign out, reboot, sign in

Full reinstall with cleaner run in between, including full registry clean and removing any old folders I could find in profiles and temp.

Switchiong to 8bit from 16bit raw, although 16 bit was working before.

PC - 17-3770k, 16GB RAM, SSD for OS and scratch, GTX 1070 on latest drivers (GPU is new, but feature worked previously using this card and this driver).

Anymore tips?

Thanks!

[davescm]

Hi It is working in 16 bit and 8 bit here.

Can I just confirm we are using the same steps

A simple document with 2 or more layers

Highlight the layers and convert to a single smart object - at that point stack mode becomes un-grayed and available

Dave

[popeye875]

Yep - except stack mode stays greyed out for me, statistics module is showing disabled in the data as well and I get errors trying to run median via stack script too.

Very strange!

[davescm]

Very strange indeed.

You appear to have been through all the usual suspects - Preferences, reinstall after clean, sign out /sign in etc.

The only reference I could see to anything similar is an instance on CC2015 where the software had not registered and was working as a trial. If no-one else comes along with a better solution it may be time to contact Adobe support.

Dave

[popeye875]

2 hours with Adobe support repeating everything I tried already to no avail , reinstalled 2015.5 and thats working fine still (the clown even played with 2015 for twenty mins and proclaimed the issue fixed til I pointed out he was in the wrong version).

Just got told they don't have an issue and advised to create a new admin account and reinstall - lets see how that goes!

Less than impressed with Adobe tech though so far!