Stuck on "Loading Photoshop Format"

[Carson5C17]

When opening PSD files, the app freezes and just says "Reading photoshop format" but never actually opens the files. During this time, I am unable to do anything in the app aside from close it. I've tried resetting preferences, redownloading the app, etc and none of it seems to work. I try to open psd files and it just freezes with that "Reading photoshop format" text. 

[Carson5C17]

I am on Windows 10, with Photoshop 2024

[Derek Cross]

Which version of 2024?

How much RAM and spare hard disk capacity do you have on your system?

[Carson5C17]

It is version 25.7, I've got 64gb ram, and I've got about 2tb of HD space free

[Bojan Živković]

Is it just one specific file that cannot be opened, or is the issue occurring with any PSD file?

[Enrique Curiel]

Same thing is happening to me but on Win11 Ps 2024 v25.7... It is happening when I open almost any file except not even a "loading" message (either directly from Lightroom or from the computer...) and sometimes when it decides to open a RAW file, it won't open it on Camera Raw first like it always does. 

[Bojan Živković]

Have you attempted a preference reset yet?

[Enrique Curiel]

How would I go about doing that?

[Carson5C17]

I've got a few files that won't open, they're bigger files that are like 2gb+

[Bagan5EC3]

Hello.
Any chance you found a solution on this specific issue? I have exactly the same issue and I am completely lost on how to fix it. I also did exactly what you  have done, the same exact steps.

[Derek Cross]

Bagan5EC3 – It might be better to start a new thread and explain your particuar issue and include your system details (PS version, OS, and amout of RAM and spare hard disk capacity).

[Bagan5EC3]

Hello, Derek.
I thought that was against TOS or similar to that.
Well, if you say so I will start a new thread, but I thought it would be easier this way. I will start one now, so if you could please help me.

Link: https://community.adobe.com/t5/photoshop-ecosystem-bugs/stuck-on-quot-loading-photoshop-format-quot-...

Thank you.

[D Fosse]

@Carson5C17 

@Enrique Curiel 

Are you saving to an external drive or over a network?

[Enrique Curiel]

My scratch is on C: but the files I have tried are in fact in an external drive... never had an issue until now

(the other issue is that the few RAW files I have are not going to camera raw first, like it always has done)

[D Fosse]

Try saving them on C and see if the same thing happens.

Working directly to an external drive is always risky. It usually works, but unpredictable problems can happen, and the risk of corruption is always higher. The recommended procedure is to save on a local drive, then copy over.

[Enrique Curiel]

I tried just that now, butit's the same result. I transfered a RAW file to my C: and opened two ways: doubleclicking it, and by opening Ps first and going to "Opent and getting the file that way. Both methods failed and had to "End Task" because it freezes completely

[D Fosse]

OK, I was confused there for a second. I thought you were the original poster, but I see you've tagged on to another thread. In fact it may not be the same problem.

Is this only raw files? Does the Photoshop interface open? If that's the case, your GPU is a prime suspect, because ACR won't open without a supported GPU.

If you post the full Help > System Info, we might be able to spot something.

[Enrique Curiel]

Yeah. I'm so sorry. I'm new to this, and in the beggining this was the topic that was closest to my issue.

But I just opened a discussion to my particular issue here:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/camera-raw-is-crashing-ps-2024-v25-7/idi-p/1...

I think this would be easier to understand.

Thank you