Surface Pro 4 + Surface Pen = Brush Delay?

[dominicm29157187]

I have a brand new Surface Pro 4 that I was excited to use Photoshop with, but there's a serious problem I've encountered. There's a delay with the brush tool and the Surface Pen for some reason. Here's a video of what I mean (sorry for the amateur cinematography): https://onedrive.live.com/redir?resid=35520BD424AB14D8!38805&authkey=!ANnTQsb0zmhTzJA&ithint=video%2...

It seems to start out fine, but after a while the brush tool doesn't draw until a little bit into the stroke. I go into the proprietary Fresh Paint app to test if it's the hardware, and in the app the pen and Surface work flawlessly, so it's an issue with Photoshop.

How may I fix this? Thanks.

[Akash Sharma]

Hi dominicm29157187

Please reset brush tool and relaunch Photoshop and try again.

To reset the tool, select the brush tool and right click / command click on the fly out menu on top and choose reset tool.

Regards

Akash

[dominicm29157187]

Tried that, and the problem still persists.

[Akash Sharma]

Please refer Zbrush and Photoshop Pen lag | Microsoft Surface Forums

Download the WinTab Drivers(Latest from the website)

Make sure it is not a Surface Pen specific issue

Regards

Akash

[dominicm29157187]

I already have that installed, but I just reinstalled them and rebooted just to be safe, and I'm still having the issue.

[JJMack]

Are you using CS6 or CC?

[dominicm29157187]

I'm using CS5

[JJMack]

I just looked at your video.  It looks like you also modified the windows registry to enable the use of external manifest files and you added one for Photoshop CS5 its folder.  So Your having Windows scale Photoshop display. With CS5 your using Wintab device driver for Photoshop use of the surface Pro 4 Pen.  Where fresh paint is using Microsoft INK API not the Wintab API.

I do no have a Surface Pro 4 I have a Surface Pro 3 and CC 2014. I also do not have Windows or Adobe scale Photoshop's display.  The Display on the Surface Pro 3 has a 216ppi resolution and the Surface pro 4 has a 267ppi resolution. So to be able to use Photoshop you would need to scale Photoshop UI At least.   I'm also not an artiest so I really do not draw with Photoshop or Fresh Paint.  CC 2014 like Fresh Paint uses Microsoft INK API not WinTab. I can not say I see are real brush performance difference between CC 2014 and Fresh Paint when working on actual pixels.  Photoshop can work on much larger canvas then Fresh Paint . Photoshop was also not designed to be a Paint Program.  Photoshop Brush engine was added into a Program designed to be an Images editor.   If I create a huge canvas zoom way out a paint with a brush with a large tip with spacing set to 1% you can see the pixels being laid down by the prush a pixel ate a time. If I make it a wet mixer brush the stroke will finish tomorrow.

What I would suggest for you is the following.  Remove the Wintab Device driver your using for Photoshop. Download a trial of CC 2014 not CC 2015 iy has many issues.  Do not add an external manifest file for CC 2014.  Use CC 2014 Experimental 2x UI preference.  Photoshop will scale its UI 2x and you will stall be able to see you image 1x when zoomed to 100%. very near print 300DPI resolution.   The Pen will work using Microsoft INK API not WinTab API. See if CC 2014 brush works better the CS5 brush. 

Adobe CC 2014 Direct Download Links: Creative Cloud 2014 Release | ProDesignTools

[Username10102]

We have similar problems on a Surface Pro 3. Anyone found a solution?

[Trevor.Dennis]

sloppynoodle  wrote

We have similar problems on a Surface Pro 3. Anyone found a solution?

This is a very old thread, so can you start a new thread please?

We need to know:

Photoshop version?

I'm guessing you are using Windows 10, but can you confirm that?

Are you using Windows Ink or WinTab API?

Which model of the SP3 if they come with different specs?

The image size and brush size that cause the lag?

How bad the lag is?

You can quantify this precisely by creating a new document 30,000 pixels square.  Use fully hard brush 5000 pixels in size and with spacing set to 1%

Set the status bar to Timing

Touching the brush down in one corner, and Shift clicking the oposite diagonal corner.  My five year old system took 37 seconds

You might find your SP3 can't manage that, in which do it with a 10,000 pixel square image and 1000 pixel brush.  My system did that in 2.0 seconds