Sync fails due to updates.

[PixelWes]

I moved to a new city 2.5 hours away but still return 3-4 days a week to work at my old office. Twice in the past month I've had to scramble to call someone and walk them through logging onto my computer and checking CC because files I needed were not syncing. Apparently Creative Cloud wanted to update and wouldn't sync without it. Does Adobe expect me to check for updates every time I head out the door? This is twice this month that I've had to tell the same client "I don't know why it's not syncing but I don't have access to the file here". It's miserable and only became an issue recently - not sure what changed, but this is really jacking up my workflow. I'm not sure why syncing needs to be held up just to update the silly CC interface, or why it can't just update automatically, hopefully someone from Adobe reads this and the situation can be improved. I'm about to go back to USB drives, I can't afford to have this keep happening.

[davescm]

HI

What version of the CC app have you got? On Windows 10 mine is now CC 4.5.5.338

There was an update released earlier this month to overcome syncing and saving issues. See here Can't save files in the Creative Cloud folder with Sync active

Dave

[CristianC25]

Hello!

I am having the same issue. Inside Photoshop CC 2018 library panel I get the message: "To use Creative Cloud Libraries please update the Creative Cloud Application"

All happend today after Adobe Creative Cloud asked for an update. I clicked update and the update failed to install ending up with the program refusing to respond. I've uninstalled it, cleaned it with Adobe Creative Cloud Clean-up Tool, reinstalled back successfully from the Adobe Creative Cloud website here: Download Adobe Creative Cloud apps | Free Adobe Creative Cloud trial  and it installed the version number "4.5.0.331". 

If you mentioned that you have 4.5.5.338, how can I get that version updated if the official website offered to download 4.5.0.331?

I clicked on check app updates and it doesn't show up any update for creative cloud.

[davescm]

That's interesting. I am not sure why we would have different versions - could be system dependent. The best way to force an update if one is available is to sign out of the CC app then sign back in again

Dave

[CristianC25]

I've done that many times today, no Creative Cloud Application updates show up. I've restarted my PC , cleaned Creative Cloud cache libraries folder. Recreated sync folder. Almost every instruction I found on Adobe Help website.

I am currently at feedback.photoshop.com with a post there too.

[SG... · Accepted solution]

Hi,

Try this to get the Library panel working again:

1) Quit any running Adobe CC applications (Photoshop, Illustrator, After Effects, etc.)

2) go to the location below and move the complete 'CC_LIBRARIES_PANEL_EXTENSION_2_14_207' folder to your desktop

C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\

3) relaunch Photoshop

Let us know how things go.

regards,

steve

[PixelWes]

I can't see what version my home computer is on because nobody is around to check for me now. I don't think this is just a bug that's already been squashed with an update, both times I had zero issue with saving/syncing until the update prompt. Basically I work on a project before leaving town, client needs revisions, I pull it up and nothing is there. I call someone on the phone and have them hop on my computer and check Creative Cloud in the tray - sure enough it wants to update the CC app. Once the app updates, everything syncs and is fixed. Both times, different computers, a month apart.

Maybe requiring the newest version is a security measure to protect the cloud, but I generally don't have need to open the CC window otherwise. It seems I will need to doublecheck it every time I leave for the weekend, which is an annoying extra step. Unless this was a staggered rollout of the same update it's happening too often to risk forgetting, which really defeats the purpose of automatic cloud sync. Maybe other people aren't noticing this issue because they're not working across two devices hours apart, so it's not a big deal to just update when you get home...