Inspiring

Question

System Info

Forum|Forum|4 years ago
March 22, 2022
3 replies
2099 views

I have previously posted on this matter as part of another bug posting (LUTs), but no one has picked up on my the System Info 'bug': so I'm reposting.

I'm on 23.2.2, running on an Intel i9, 64Gb, 12Gb GPU system. If I ask to get a system info dump, Photoshop freezes and the Win Task Manager says 'not responding'.

I've tried deleting preferences and starting a fresh: but the 'bug' remains.

Has anyone else seen this behaviour or, even better, has a solution?

Windows

This topic has been closed for replies.

kevinl62018888

Participating Frequently

@garryg70673208 YES I am also experiencing this issue. I know of another user also experiencing this issue as they have created another post outlining exact same bug. Since 3 people are experiencing this bug (all with high spec machines by the sounds of it) this clearly is a bug of some sort. When I tried same function in Lightroom - no issue. So I am inclined to believe this is a coding bug! I do remenber when I first installed Photoshop 2022 a number of months ago the "system info"function was working fine. Now it does not work. I have'nt installed any plug ins etc. My system has only changed in that apps and drivers have been updated.

davescm

Community Expert

Does PS still crash if you run it as administrator and then access System Info?

Dave

kevinl62018888

Participating Frequently

Hi @davescm also freezes when run as administrator.

jane-e

Community Expert

@garryg70673208 wrote:

I have previously posted on this matter ... , but no one has picked up on my the System Info 'bug': so I'm reposting.

One person responded to you and said he could not reproduce it:

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-color-lookup-crisp-winter-look-displaying-black-with-windows-11-kb008353-update-installed/idc-p/12817844/page/2#M50550

I can't reproduce it either. Try rebooting in safe mode and see if that solves it. It could be something else on your system such as a browser or other software as mentioned by Jain. Booting up with nothing else running helps to eliminate suspects.

Jane

garryg70673208Author

Inspiring

You may see two replies, as I thought Ihad replied on my desktop, but it hasn't shown up. This reply is from my iPad.

I had the native canvas disabled.

Tried starting Ps in Win safe mode, but Ps didn't like that, ie internet access. Plus, graphics card error and could shut Ps down.

Anyway, restarted Win in normal mode and all now seems ok, ie I can get Ps system info.

Strange.

Thanks for you support, as usual 🙂

Cheers

Garry

jane-e

Community Expert

@garryg70673208 I'm glad it's working for you now and you're welcome from all of us!

Jane

J E L

Community Expert

Hi @garryg70673208 I haven't seen this before. When you try Help > System Info, the program freezes? Are you running Windows 11?

garryg70673208Author

Inspiring

Yes, plus I've tried resetting Ps preferences. No change, asking for sys info simply frezzes Ps.

J E L

Community Expert

Very strange, indeed. Here's a WAG: Go to Edit > Preferences > Technology Previews and check “Disable Native Canvas”—and then restart Photoshop.

ETA: Any chance you have GeForce experience? Try disabling the in-game overlay.

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