System Requirements met with latest Windows 11 OS but "update required" still appears

[ZZama]

I purchased a photography plan earlier and when I went to download Photoshop on the Adobe Home site, I get a prompt saying a system update is required. Attempting to download Lightroom and Lightroom Classic resulted in the same prompt. I am on Windows 11 23H2 with no pending updates (as of now) and run a system with 16 Gb of DDR4 RAM, an AMD Ryzen 5 5600X CPU, RTX 3060 GPU, and have a 1 terabyte hard drive. Is there anything I'm overlooking or missing to download these apps? If not, is there any way to successfully install them? 

[Ged_Traynor]

@ZZama "I purchased a photography plan earlier and when I went to download Photoshop on the Adobe Home site"

Did you install the Creative Cloud desktop app

https://creativecloud.adobe.com/apps/download/creative-cloud

[D Fosse · Accepted solution]

There's been a few cases lately where Windows users have downloaded a Mac installer. Obviously a failure somewhere in OS detection - but it will trigger this error. Is it a DMG or an exe?

[ZZama]

I have tried downloading creative cloud but it only installs a .dmg file rather than the .exe set up.

[ZZama · Accepted solution]

Thank you for the comments, I found a workaround in which I downloaded creative cloud on a separate Windows laptop and transferred the file to my main machine using a USB. Creative Cloud downloaded successfully along with my apps!

[Hugo356210074hv2]

Hey @ZZama ,

May I know if you are using Opera GX to make the download ? If so please use another browser as Opera GX is not compatible and interferes with the recognition of Operating System function of our website and downloads a .dmg instead of .exe.

Kind Regards,

Hugo