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terrible Issues with GPU Nvidia rtx 3060

Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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When I set the nvidia gpu to improve photoshop performance, for some minuts it does work, after it freeze, the cursor became the white classic and is impossible to use any instruments. I'm using the wacom cintiq 13 hd. I tried also to put the cintiq as main monitor, but nothing. The gpu is update with the last driver available and the cintiq as well and the program say that is compatible. Please help, the computer is windows 11 and it's super new. I want to work with the best performance 😞 AT the moment PS work only if I deselect the gpu in the optimization section...

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Adobe Employee ,
Mar 03, 2023 Mar 03, 2023

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Welcome to the Photoshop community. I'll help you figure this out. Could you please share the system info of Photoshop from Help > System info > Copy & paste into a text document > upload to Creative Cloud files (https://assets.adobe.com/files) and share the link with us here?

 

You're noticing the lag after using Photoshop for a while & not right at the start. Try these steps:

  • Go to Photoshop > Edit > Preferences > File Handling > Disable 'Save in Background'
  • Ensure you have sufficient free space in the internal drive.

 

It is safe to assume that you have a desktop 3060 with 12GB VRAM; Ensure the Wacom Cintiq 13 is plugged into the GPU directly via HDMI.

Let me know how it goes. Thanks!

Sameer K

 

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Community Beginner ,
Mar 17, 2023 Mar 17, 2023

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Hi thanks for your answer, I did all that you said. this is the link: https://shared-assets.adobe.com/link/4f45feda-63ae-48be-5a38-32940a210e9f

 

My cintiq is already plugged on the gpu, I don't think the issue is relate to the memory with autosaves, cause my computer is new and I have space, but I did the same what you told to see if are same change.

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Community Expert ,
Mar 17, 2023 Mar 17, 2023

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veronica, please post your system info directly in a reply here. The most critical aspect is whether there is an intgrated GPU in addition to the RTX3060 (see Kevin's link).

 

FWIW, I use an RTX3060 and it's been rock solid since I built the machine six months ago. This is a new GPU and there should certainly not be any reason for "older GPU mode".

 

But if "deactivate native canvas" makes a difference, that would point to a bug somewhere in either Photoshop or the GPU driver. There was a bad driver version out a while ago (528.49). Those bugs have been fixed since.

 

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Adobe Employee ,
Mar 17, 2023 Mar 17, 2023

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@veronica28652063ry52

Thanks for sharing the details. I've checked the system info & there is only a single GPU. However, the system info itself seems out of order & duplicated info.

 

To be sure, go to the location of the preference folder below and rename it to backup. https://helpx.adobe.com/photoshop/using/preferences.html

 

  • Windows 10/11: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings
  • Press Windows + R & type this is the Run Window - %APPDATA%\Adobe

    SameerK_0-1679086399047.png

     

  • Rename the Adobe Photoshop folder by adding a .old at the end. (Adobe Photoshop 2023 > Rename > Adobe Photoshop 2023. old)

 

These changes will give a fresh start to Photoshop as a fresh install. Let me know how it goes.

Thanks!

Sameer K

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Community Expert ,
Mar 30, 2023 Mar 30, 2023

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Ciao, @veronica28652063ry52 it seems that there was a small copy and paste error, btu I noticed that the home screen takes 4 seconds to show, @Sameer K did you see on page 4?
The easiest for troubleshooting might be to remove all things wacom, use a "regular" screen, and see if it works, or not.
I cannot tell if you are using the Studio and not the Gaming driver, as recommended, did you try to completely remove and reload the studio one, if you use the other one?

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Community Beginner ,
Mar 30, 2023 Mar 30, 2023

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Hi I will try looks easy I'm not so skilled, some solutions looks very hard 😁 I will try and I'll let you know

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Participant ,
Mar 30, 2023 Mar 30, 2023

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With the expertise in this group I am sure someone will be able to guide you through. May want to attempt various editing tools in Photoshop and watch the efficiency and time it takes to process the task (Info Panel). If you are knowledgeable with Windows may also want to use Resource Monitor if there appears to be sluggish.

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Community Expert ,
Mar 03, 2023 Mar 03, 2023

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Hi @veronica28652063ry52 are you running on a gaming driver or studio driver?

Try going to Preferences/Technology Preview and enable "Deactivate Native Canvas" and "Use Older GPU Mode (2016)"

If you have more than one GPU running, it will cause issues in Photoshop.

Here is how to check and resolve:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#multiple-gpus

Lastly - there were some issues specific to the Wacom drivers in January if you recenty updated, try rolling back to the November drivers for Wacom.

 

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Community Beginner ,
Mar 17, 2023 Mar 17, 2023

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I did what you suggested but nothing I have the same issue 

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Participant ,
Mar 17, 2023 Mar 17, 2023

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The Info Panel may be found on Window/Info Panel or hit F8 to bring it up. I have attached a screen shot for you. Select the parameters you want to monitor. Then begin your image processing. Values less then 100% on Efficiency PS may be using the scratch disc. If there is not enough space on the scratch disc there may be a bottle neck.Assuming you have at least 32 Gb RAM and you are allowing PS to use ~70% or greater.

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Participant ,
Mar 30, 2023 Mar 30, 2023

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Has this issue been resolved?

 

 

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Community Beginner ,
Mar 30, 2023 Mar 30, 2023

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I tried at the moment seems to work proprerly! I tried with the info panel and I reached 18/10 but it doesn't freezed so maybe some update solved the problem, tomorrow I will try to work for more time and I wantr to see if it's official solved, I hope and Ilet u know, thanks all for the support! 

 

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Participant ,
Mar 30, 2023 Mar 30, 2023

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LATEST

Veronica;

Good to hear. Please keep the group updated on your progress. My experience with the group has always been positiive and quick to lend their expertise for users. You have a rock solid video card would like to see you be able to appreciate your investment.

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Participant ,
Mar 17, 2023 Mar 17, 2023

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Have you looked at the Info panal to see the GPU or Efficiency? Also check the scratch disk to insure adequate disc space is available? 

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