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Text Tool does not work since updating Photoshop today.

Community Beginner ,
Sep 25, 2020 Sep 25, 2020

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Since the recent update (today) I am unable to use my Text Tool. I am getting this message. "Cold not complete your request because of a program error." Did not have this message until I updated today. I have uninstalled Photoshop, and reinstalled and have restarted my computer several times and I still get the message. I use this extensively during the day and it is a hastle to use Illustrator to do my lettering just adds time to my work. Please, could you tell me why this is happening???  Lana

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correct answers 1 Correct answer

Community Beginner , Oct 03, 2020 Oct 03, 2020
Jane, thank you, but I tried what you mentioned before I even posted this question. Resetting Preferences did not help. Resetting anything did not help. Reinstalling the software did not help. I finally had to call into support and a very nice person had to reset Photoshop as he could not fix it either. I do not know what he did, but it is fixed.

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Adobe Community Professional ,
Sep 26, 2020 Sep 26, 2020

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Try resetting preferences by going to Preferences > General > Reset Preferences on Quit. This is not the same as uninstall / reinstall.

~ Jane

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Community Beginner ,
Oct 03, 2020 Oct 03, 2020

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Jane, thank you, but I tried what you mentioned before I even posted this question. Resetting Preferences did not help. Resetting anything did not help. Reinstalling the software did not help. I finally had to call into support and a very nice person had to reset Photoshop as he could not fix it either. I do not know what he did, but it is fixed.

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New Here ,
Aug 25, 2021 Aug 25, 2021

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Try to deactivate all active fonts in Creative Cloud Desktop.

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