The animated GIFs in 'save for web' preview is no longer playing in Photoshop 20.0.6

[Arashocky]

I'm using photoshop v20.0.6. Recently I found out the animations I make on photoshop can't be played on save for web window. (when you hit the play button, it doesn't show the animation) but I still can save the GIF file without a problem. However, I tested the preview on the former version (v19.1.9) and it started to play the animation but with hiccups. I’m not sure if it’s the problem with the latest update or something else.

{Thread renamed by moderator}

[Sahil.Chawla]

Hi There,

That should not be happening, as it's not a typical Photoshop experience, let's make it right.
Could you please let us know the operating system you're using?

Also, please try resetting the preferences of Photoshop and let us know if it helps: https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

[Arashocky]

full system info:

Adobe Photoshop Version: 20.0.6 20190724.r.80 2019/07/24: 1207344  x64
Number of Launches: 747
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.475
System architecture: Intel CPU Family:6, Model:13, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 3093 MHz
Built-in memory: 16076 MB
Free memory: 10882 MB
Memory available to Photoshop: 14706 MB
Memory used by Photoshop: 74 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1440, right=2560
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.

[Val5F93]

I am having the exact same issue. 3 years later than the OP. Photoshop should do better.