the new "Remove Tool"keeps crashing Photoshop 24.5.0

[ricW+K]

I just updated to the new Photoshop, and was very excited with all these updates, and there's great new stuff. however, when using the removed tool, it constantly crashes Photoshop. It happens every time. I have restarted my computer, restarted Photoshop and it still crashes. I am using macOS. 13.3.1

[Mike30003896exi1]

I have a Question For you How can I learn Adobe Photoshop? Any Recommended Channel where can I learn Basic to Advance this Skill?

Advance Thanks!

[Photo Nut]

YouTube has plenty of videos for Photoshop.  Alternatively, go to MattK's web site and view his videos and/or buy his PS course.  He is very good.

[Mike30003896exi1]

Thanks, Bro For Your Respectull Response!

[TheDigitalDog]

When Photoshop crashes, this is the first thing to do, try resetting your Photoshop preferences. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings. You can also reset preferences upon a quit if Photoshop is running by going into General Preferences>General>Reset on Quit.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other setting) are not affected by the above instructions for deleting preferences. You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting of this file. 

Also: https://helpx.adobe.com/photoshop/using/preferences.html

To manually delete Photoshop preferences:

Quit Photoshop.

Navigate to Photoshop's Preferences folder.

(macOS only) Open the Preferences folder in the Library folder**,and drag the Adobe Photoshop Settings folder to the Trash from the following path:

macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

**Note:The user Library folder is hidden by default on macOS. In the Finder, hold down the Option key when using the Go menu. The library will appear below the current user's home directory.

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings

If that doesn't fix the issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop. 

Still crashing? 

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop. Still crashing? 

[wortiz33]

I tried all these steps. None of them work one of the steps you said delete your folder when I did that I lost everything.😱😱😱

[Photo Nut]

After installing newest updates, I don't even have the new Remove Tool in the any of the Tool Bar selections!  Have restarted several times but doesn't solve the problem.  

[kevin stohlmeyer · Accepted solution]

Hi @Photo Nut go to Edit>Tool bar and add it into your set or restore defaults.

[Photo Nut]

THANK YOU!!!!

[Creepy Basement Studios]

This move worked for me as well. 

[ricW+K]

I have reset preferences, uncheck GPU Compositing" and still crashing. I'm using a Mac Book pro M1 Max with 64GB ram and 4GB of HD space running on Mac OS 13.3.1. I know I have the power and space to complete the task but it keeps crashing everytime. The file is only an 11MB Jpeg file.  The exact task work great with PS Beta. @Adobe I hope this can be resolved.

[kevin stohlmeyer]

Hi @ricW+K 4GB HD space wont run Photoshop. You need at least 50 GB to startup and run the application. Free up some HD space and try again.

[Swizzy]

I have the exact same issue. Remove tool crashes 2023 but works fine in Beta on a Mac Studio. Turning off the graphics processor in 2023 does prevent it from crashing when using the remove tool. Deleting all PS preferences as Adobe suggests did not help.

[kevin stohlmeyer]

@Swizzy how much scratch disk space do you have under Settings/Scratch disk?

[ricW+K]

I'm sorry that was 4TB, not GB. My computer is the 4TB version.  I restated, every time I use the remove tool It completely crashes the new updated photoshop.

[wortiz33]

I'm having the same issue I've tried every step. They've mentioned on here and it does not fix anything. This is the second time this is happened. I have to reinstall all my plug-ins. It's so frustrating. You pay all this money just to be frustrated. Every time they out a new update. 

[Swizzy · Accepted solution]

I found the solution at least on my Mac Studio, but it will probably work for other users. PS>settings>image processing and change the "remove tool processing" from "faster" to "more stable".

[ricW+K]

That seems to have worked!!! Thanks, @Swizzy  I will continue to monitor it and update this thread if anything changes. 

[defaultq93mmphbeqq2]

If you are on PC and have an Nvidia graphics card the fix for this is to switch to the studio driver rather than the game ready one

[Lee_Ann_Wood]

I am in windows and when I use it, it shuts down my entire computer.

[kevin stohlmeyer]

@Lee_Ann_Wood Go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.