Inspiring

Answered

Three cursors appearing in selection tool of Photoshop 11 on Windows 10.

Forum|Forum|10 years ago
December 16, 2015
4 replies
35365 views

I have a new computer with Windows 10. In Photoshop 11, there are three cursors appearing in the selection tool. There's nothing online about this. Any ideas?

Thanks.

This topic has been closed for replies.

Correct answer MFitz721

MFitz721 wrote:

I will try turning off "Use Graphics Processor" in PShop next and let you know if that helped.

How are you getting on with this? Did turning off GPU acceleration fix it? I'm seeing hits for windows 10 issues with that video card.

I found the solution. It is the same problem as previous versions of Windows when the display settings are set to 150%.

The solution in Windows 10 is to go to Advanced Display Settings and changing the scale factor to custom. There is an area toward the top of this window where you can manually type in 149% or 151%. It is necessary to log out or to reboot before seeing the fix in Photoshop.

C

Clémentine2714990520fl

Participant

Bonjour,

Depuis que j’ai changer d’ordinateur et migré mon CS4 sur le nouveau j’ai un probleme curieux :

Je me retrouve avec 3 pointeurs comme si il était divisé. C’est très genant et ça ne le fait que sur l’espace de travail.

j'ai essayer de regarder dans tous les paramètres je ne comprend pas pourquoi j'ai ce probleme.

TheDigitalDog

Inspiring

First, try disabling GPU in the preferences (Performance tab). Any better?
 If not, go to Preferences > Technology Previews... and check "Disable Native Canvas" - then restart Photoshop. Better?
 If not, recalibrate and build a new ICC display profile; the old one might be corrupted.
 If you are using software/hardware for this task, be sure the software is set to build a matrix, not LUT profile, Version 2, not Version 4 profile. If turning OFF the GPU works, it's a GPU bug, and you need to contact the manufacturer or find out if there's an updated driver for it.
 Also see: https://helpx.adobe.com/photoshop/kb/acr-gpu-faq.html https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"

N

newtonja01

Participant

Amazing! This answer fixed the problem without any difficulty.

B

Bernard_Lang

Participant

Thank you so much for the tip about custom resolutions. The triple cursor has been driving me nuts.

100% worked but was unusable, so I tried 175%, 200% with minimal success (2 cursors, half drawn).

Finally I tried 151%, which didn't work, then 149% WHICH WORKED.

149 is the MAGIC NUMBER!

P.S. FYI: I'm on a Win 10 Surface Pro 3.

Thanks again... 🙂

B

Bunny.Mingo

Participant

It's May 21, 2022. This is still an issue and this fix still works, even on an older Windows 7 computer. Hooray!

T

TanujSandal

Community Manager

Hi MFitz721,

Could you please let me know the exact version of Photoshop that you are working on , click on help and then About Photoshop .

Also which selection tool are you using in Photoshop ?

Regards,

Tanuj

M

MFitz721Author

Inspiring

Photoshop is CS4 version 11.

The move tool, the text selection tool, etc. Even when selecting layer opacity or fill sliders, the sliders appear several inches to the right of the tool they should pop up over.

Thanks.

M

MFitz721Author

Inspiring

Could you please attach a screen shot of what you see in Photoshop .

I'd love to but the cursor isn't captured. I also tried video capture, but the cursor is exempted from the capture.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded