Participant

Question

tiff file displays correctly in Preview; gets cut off when opened in Bridge or Photoshop

Forum|Forum|10 years ago
November 18, 2015
32 replies
22062 views

Greetings,

I'm using a Mac running OS X El Capitan (10.11.1) with Photoshop CC 2015 (16.01.1) and Bridge CC (6.1.1.10). The scanner is an Epson GT-15000.

The tiff file I'm working on now displays correctly (i.e. the entire scanned image is visible) in the scanner's Scan Results interface as well as in Preview.

Bridge and Photoshop both display about 75% of the file; the missing bit is cleaved off vertically on the right-hand side in a portrait-orientation view.

The problem occurs about 15% of the time, seemingly at random.

The latest Epson drivers and the TWAIN mac plug-in have been installed.

???

thank you for your time,

~E

This topic has been closed for replies.

E

Emmaquill85

Participant

Still having this issue in 2022!

Not sure if anyone has mentioned this or not but I opened my scan in preview, copied it and pasted it into photoshop. No quality loss either. Not an ideal fix but works for what I need to do.

Hopefully this helps if anyone else is also still having this issue.

Jeff Arola

Community Expert

The issue of cutting off tiff scans when opened in photoshop was fixed in the CC 2019 (photoshop version 21.0)

Though that does not fix the bug in mac os Image Capture that is causing the issue in the first place, which

incidentally has been around since Lion 10.7, so it seems apple has no interest in fixing it. This is a real

problem because the tiffs at issue use jpeg compression which can significantly reduce the quality of the scan.

J

joses42810530

Participant

I had the same problem,

In my case, I was scanning two photos at the same time and save each image as a tiff. When I imported the image to photoshop it only showed 75% of the file.

What I ended up doing was to scan only one photo at a time, save it as a tiff, and import the file to photoshop. This solve the problem for me.

Let me know if this works for someone else.

C

CorganPictures

Participant

I had to create an easy work around.. I batch converted the TIFFs within the OSX Preview application. The resulting JPEG's were able to properly display in Photoshop CC.

S

stevenseelig

Participating Frequently

I don't think this is an Adobe problem and it has existed for 3-4 years. In Image Capture, scan a picture with the capture box horizontal, saving to tiff. Then do the same thing, but have the capture box rotated. Now rescue the image captured with the capture box rotated with Preview.

Compare the file size of the three files. Horizontal capture will be the size of a normal tiff. The rotated capture image will be very small and the 'rescued' image will be equally small.

This is observable without ever touching an Adobe product. Every time there is an apple upgrade, I test and when this issue is not fixed, I call Apple and explain and show the problem. They say they will look into it.

I have evaluated this bug in Mojave 10.14.4 and it is still present. I am guessing that Apple will never fix this bug, but I sure wish they would be honest with me. The only real solution is to scan with a horizontal capture box. Other software may work, but they only provide for a horizontal capture box.

C

CorganPictures

Participant

I have the same issue. I'm trying to import TIFF scans that were scanned by Image Capture. When opening in Photoshop CC, I only half of the image displays. I'm on OSX 10.13.6 with Mac Book Pro 2012. Any official word from Adobe would be helpful.

T

thegillimonster

Participant

I've figured out that if I export from GIMP using JPEG compression, the file cuts off a third.

However, if I use DZW compression instead, Photoshop functions correctly. Super annoying.

C

chockyII

Participant

I found a solution that works for me...

Scans in tiff format using HP's ScanJet PrinterProxy application (macOS High Sierra 10.13.6) open in Preview correctly but are cut off on the right side, exactly as examples in this thread, when opened in Photoshop CC.

When rescanned using either Image Capture, or ScanVue the tiff images open correctly in Photoshop CC (19.1.5)

lovelaceness

Participant

Don't know if this is still a problem for original poster, but I literally just started having this problem as of yesterday. This is also after installing the latest high sierra update. After reading the entire thread and all the replies I can offer a modest appraisal of my experience and solution to this VERY annoying problem, hopefully it will help someone as this is a bad issue that it seems is being allowed to fester. After isolating the various factors at play (machine:laptop, desktop etc, scanner, software, and scanning software) and combining that with various ideas offered in this thread, I have found the culprit is image capture. Without getting in the weeds of whats is going wrong with it technically, the bottom line is something is going on with the sierra update( and it seems to be a recurring problem with every update since mac launched el captian) where image capture automatically applies a setting to tiff files which does not work in concert with photoshop. The result is the problem listed above.

I found 2 solutions to this.

1- The preview work around. Exporting file as a tiff and setting compression to either lzw or none. This worked without a hitch. The new tif file opened in photoshop exactly the way its supposed to.

2- Do not use image capture! Instead I switched to using image acquire and scanning with TWAIN. This worked without any issue on the first try. And its how I will proceed going forward as the extra step having to use preview just to get to photoshop is 5 minutes more time then I want to spend on this issue. Using Twain works just like image capture in terms of steps and its just a much better designed interface why a host of file saving and scanning options.

So that's it. I hope that helps someone and thank you to all the previous posters whose input helped me solve this problem on my end. On a side note, Apple and Adobe SERIOUSLY need to get it together. The bugs with software since over the last couple years of updates and the seemingly lack of response is pretty outrageous. Entirely too much money is being spent by their customers to allow these issue to persist for literally years on end and the solutions come from users left to their own to cobble together backyard solutions. It's disrespectful and its how giants suddenly topple when they're consumer base gets fed up at the same time an up and coming product breaks in, thats looking to exploit that gap in customer service. my 2 cents.

gener7

Community Expert

I thought Twain (with the exception of Vuescan Twain) was discontinued in 64 bit versions of Photoshop. Where would you find Twain now?

lovelaceness

Participant

Thats a good question and honestly I'm not sure. What I know is on my imac which can and does run CC at 64bits and I still have image acquire as an app in my launch pad. Since "image Capture" is apparently the systems default image importer, when I decided to use "image acquire" it asked me if I wanted to make the "switch" as it were. Once saying yes I was automatically routed to my scanners scanning software, in this case Epson Scan. So going forward when I need to scan, I go to either launch-pad or my app folder, pick epson scan and that's that. I repeated the process on my laptop and was also successful.

I can't categorically state this is a cure all, as various factors present on a given persons rig always play into these types of situations; which is exactly why Adobe and Apple really need to take point on these type of issues.

But like I said since image capture is the default software, the first step that I found that allows me to correctly scan and save the file straight away, is to first undo that coupling. When I was troubleshooting this before finding this thread, I tried scanning through epson scan, but it automatically routed me back through image capture. It was only after switching to image acquire that now when I launch epson scan I am properly brought to the epson software. I'm not a tech head so there are aspects of this that are beyond my ability to fully break down. But by process of elimination it all started and ended with me removing image capture from the process. Hope that helps.

R

redjazz

Participant

My colleague found a workaround that is working for us. This example is for an 11x17 inch poster with the same .tif scan issue where the right 25% of the image is cut off when trying to open in Adobe products.

Open .tif file in Preview
Export as PDF
Open PDF in Photoshop
1. Switch "Crop To" to "Art Box"
2. Uncheck "Constrain Proportions"
3. Leave "Image Size" as 8.5x11 (or whatever Photoshop interprets the file as, even though this is an 11x17 poster)
Change "Image Size" HEIGHT to 17 inches. Allow aspect ratio for WIDTH to be constrained with your changes.
Change "Canvas Size" WIDTH to 11 inches. Leave "Canvas Size" HEIGHT at 17 inches.

That gives us a perfectly sized .psd file for our 11x17 inch poster. Hope this helps other people too!

Jeff Arola

Community Expert

You should look at those tif scans that are cutoff, since a lot of times those tifs use jpeg compression and the quality is not as good as it should be with a tif scan, Check the file size in finder and see if it seems rather small for a tif scan.

That seems to be common issue with all the tif scans that are cutoff in photoshop, at least in our experience.

K

katp8460142

Participant

Did anyone have any success with this? Im experiencing it also on my mac. After much googling took me forever to even find this thread on the issue (mind-boggling). Would love a fix though

P

Pieter Hartman

Participant

I am experiancing same problem with PSE15. In the organizer i get damiged or not supported format. The editor stops at 2/3 of the picture. This with high sierra. But on Windows 10 it works fine for organizer and editor. Something is wrong but if the files work on windows iT is not capture image.

gener7

Community Expert

PSE is Photoshop Elements, a different program than Photoshop CC with its own forum and helpful users.

Here's the link:

Photoshop Elements

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