Timeline starts and gets stuck when opening any image/file

[vivigonzalez-wpotg]

when trying to open any file or image, the timeline feature starts up at the bottom and starts to flicker (gets stuck). i then have to shut down photoshop via task manager as it is rendered inoperable.

i have uninstalled photoshop twice and reinstalled with no luck.  the last install i removed all presets too, and still nothing.

any suggestions?

[Eugenio.NYC]

Hi, sorry about that

I don’t have a solution, but maybe if you try to reset the preferences will work, here the instructions:

https://helpx.adobe.com/photoshop/using/preferences.html

 

Another option: install a previous version of Photoshop

Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

Also 

you may try the Creative Cloud Cleaner Tool to remove the existing app installation & reinstall once done.

https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html