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funmih76945281
funmih76945281
Participant
November 21, 2018
Question

Tools aren't working on Photoshop

  • November 21, 2018
  • 5 replies
  • 8289 views

Hi

I just installed Photoshop onto my new mac and can't get any of the tools to work.

All I have is a little hand for a mouse, no of the select tools such as paint brush or rubber change the mouse its always a little hand.

I'm not new to Photoshop, I've tried a couple of different fix but none of them work I can't figure it as, as my old mac has Photoshop and works fine

Any suggestion would be appreciated

    This topic has been closed for replies.

    5 replies

    T
    tom gore
    Participating Frequently
    May 14, 2022

    I'vebeenhavingthesameissuesincethelatestupdateandthisboxdoesntrecognizethespacebar;-(

     

     

     

     

      funmih76945281
      funmih76945281Author
      Participant
      November 29, 2018

      Hey

      Still not luck. Someone from adobe tried to fix it remotely but not joy.

      Its been escalated, but I'm thinking there might be an issue with the macbook at the moment.

      Such a pain!

        Sebastian Bleak
        Community Expert
        Sebastian BleakCommunity Expert
        Community Expert
        November 23, 2018

        Hi!

        Anytime my Adobe apps start acting funny, I go through this process and it fixes it most of the time.

        Uninstall photoshop BUT make sure to choose the option “Yes, remove app preference”.

        Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

        Hope you find this helpful!

        Sebastian

          jane-e
          Community Expert
          jane-eCommunity Expert
          Community Expert
          November 23, 2018

          Check your exact version. Do you have the patch to 20.0.1?

          And which workspace?

          Peru Bob
          Community Expert
          Peru BobCommunity Expert
          Community Expert
          November 22, 2018

          Check the cursor settings in preferences.

          funmih76945281
          funmih76945281Author
          Participant
          November 22, 2018

          Everything looks fine

          I've reset preferences like I've been told and nothing. My old macbook has Photoshop and its working fine

          gener7
          Community Expert
          gener7Community Expert
          Community Expert
          November 23, 2018

          Try pressing the Spacebar or restart your Mac.

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