Transparency and Opacity issues in Photoshop

Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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I'm having issues with any images that contains a transparant layer at a opacity or any adjustment layers with a opacity. It display and save out different from the same file from my colleagues.  My Photoshop is currently the latest version, as Creative Clouds keeps all my Adobe apps up-to-date and my Mac Pro laptop is less then 7 months old, again my system OS is the latest version.  I have checked and adjusted my settings and perferences in Photoshop to my colleagues, minus one or two short-keystrokes, but still display and save out differently to them.  I have attached an example and the spec of my Mac Pro.

Original:

Screenshot 2022-02-24 at 10.06.10.png


How it display in my Photoshop:

Screenshot 2022-02-24 at 10.06.52.png

  

Screenshot 2022-02-24 at 11.40.30.png

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Community Beginner , Mar 03, 2022 Mar 03, 2022
Hey @Jeffrey Tranberry @Earth Oliver I think we have resolved this now! After @Earth Oliver wanting to see my Color Settings, I went away and double checked on our our internal team and our Freelancers settings as well.  We all now use this settings: We conclude that PS default setting is to have Blend RGB Colors Using Gamma OFF, while I perfer to have this ON because colormetricly correct and more accurate, having this OFF is more compatible with all other versions of PS including on both Mac...

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Can you provide the file above that exhibits the behavior? (use dropbox of CC files to share a a download link)


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 24, 2022 Feb 24, 2022

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Adobe Employee ,
Feb 25, 2022 Feb 25, 2022

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We weren't able to repro. We have other reports that MachinePrefs.psp was causing this issue.

 

1. Quit Photoshop

2. Navigate to Photoshop's Preferences folder.

macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

3. Remove the file called MachinePrefs.psp from inside the settings folder and move it to your desktop

 

If that fixes the issue, please share the MachinePrefs.psp file.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Community Beginner ,
Feb 28, 2022 Feb 28, 2022

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Hey Jeffrey,
Afraid your solution to remove the MachinePrefs.psp didn't work.
Same PSD, same outcome as before:

Screenshot 2022-02-28 at 08.21.57.png


Thank-you for looking at this problem.

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Adobe Employee ,
Mar 01, 2022 Mar 01, 2022

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It looks the same in all version of Photoshop that I open this PSD in and view at 100%:

2019 on the left and 2022 on the right:

JeffreyTranberry_0-1646157525684.png

In your "Original" image above, what are you viewing and what are you viewing it in? Is it a PSD? Is it in Photoshop? Or another application?


Senior Product Manager - Customer Advocacy - Digital Imaging

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Guide ,
Mar 01, 2022 Mar 01, 2022

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How are you comparing these images? And can you post a screenshot of your Color Settings prefs?

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Guide ,
Mar 01, 2022 Mar 01, 2022

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@Jeffrey Tranberry Can you all fix the threaded replies in these forums? Some threads allow it and others don't, and it's annoying needing to always use an @ . Thanks!

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Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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Hey @Jeffrey Tranberry from the original image, that was a Jpeg my colleague flatten and saved out, when I open the PSD the color and saturation is not as rich and deep.  This is not the first time this has happen, on another image where some skin work has applied and the layer was at a opacity; instead of a subtle skin correcton, my photoshop see the layer at something close to 100% 

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Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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Hey @Earth Oliver I'm viewing the images in Photoshop and here is my display settings, I'm using my Eizo CG2730 as my main screen, as my colleagues.

Screenshot 2022-03-02 at 08.44.33.png

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Adobe Employee ,
Mar 02, 2022 Mar 02, 2022

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@Earth Oliver It's a limitation with the threads that use Upvotes. There's an open ticket to try and address it.


Senior Product Manager - Customer Advocacy - Digital Imaging

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Guide ,
Mar 02, 2022 Mar 02, 2022

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@Wai-Ying23313175qfou Thanks, but i'm looking for the color settings window found in the Ps>Edit menu.

Also, where are you viewing the jpg saved out of Ps? Inside the app or are you using the Finder?

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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Hey @Earth Oliver here are my and my colleagues PS color settings, I ensure our team use the same settings in our Adobe Suite Apps to ensure the same outcome and consistance delivery of all our assets.

Screenshot 2022-03-03 at 08.50.29.png

Thank-you.

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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Also we are viewing in the Photoshop App

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Community Beginner ,
Mar 03, 2022 Mar 03, 2022

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Hey @Jeffrey Tranberry @Earth Oliver I think we have resolved this now!

After @Earth Oliver wanting to see my Color Settings, I went away and double checked on our our internal team and our Freelancers settings as well.  We all now use this settings:

Screenshot 2022-03-03 at 10.55.27.png

We conclude that PS default setting is to have Blend RGB Colors Using Gamma OFF, while I perfer to have this ON because colormetricly correct and more accurate, having this OFF is more compatible with all other versions of PS including on both Mac OS and Windows OS.  Some of our internal team had recently had their machine upgraded, hence why all the other Color settings are correct to mine except for the Blend RGB settings which revert back to the default OFF.

Thank-you both for your investigative work and taking the time to review this problem.

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Guide ,
Mar 03, 2022 Mar 03, 2022

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@Wai-Ying23313175qfou Great to hear! I had a feeling something was different in the Color Settings. 

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