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Trouble importing images other than pngs

New Here ,
Oct 25, 2017 Oct 25, 2017

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Hi,

I just updated my PS to 2015.5 and whenever I go to create a new project I can no longer open up any files except pngs. The error "could not complete your request because the file was not found" always comes up. How can I open up jpgs or other types of files, other than pngs?

Thanks!

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correct answers 1 Correct answer

Community Expert , Oct 25, 2017 Oct 25, 2017

I've looked back at other posts about similar issues and in each one the solution was to update the Camera Raw instance:

Camera Raw installer for Adobe Photoshop CC and CS6

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Community Expert ,
Oct 25, 2017 Oct 25, 2017

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What computer and OS are you running?

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New Here ,
Oct 25, 2017 Oct 25, 2017

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Mavericks

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Community Expert ,
Oct 25, 2017 Oct 25, 2017

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Did you also run any system updates?

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New Here ,
Oct 25, 2017 Oct 25, 2017

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No.

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Community Expert ,
Oct 25, 2017 Oct 25, 2017

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I've looked back at other posts about similar issues and in each one the solution was to update the Camera Raw instance:

Camera Raw installer for Adobe Photoshop CC and CS6

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New Here ,
Oct 25, 2017 Oct 25, 2017

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Thank you for taking the time to help me. I really appreciate it!

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