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Unable to access Creative Cloud files from laptop (MacBook Pro)

Community Beginner ,
Dec 10, 2021 Dec 10, 2021

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I have a brand new MacBook Pro (M1); I installed everything from my old (Intel) one via Time Machine. However, while everything seems to work fine for the most part, I am unable to access a Creative Cloud file from my laptop. The file in question is a free preset sent to me by Adobe; when I chose "Save it to my Files," it showed up in my CC account online, but when I try to get to it from the laptop version of Ps to install the

actions, etc.,  I get the following:
Screen Shot 2021-12-09 at 2.41.32 PM.png

Restarting the application does not help; I even uninstalled and re-installed Ps to see if that was a solution.
I am working with the latest version of Ps on a 14-in MacBook Pro (2021 with M1 chip) using Os Monterey.

Anyone have any suggestions? Is it an Adobe problem or a Mac one?

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Adobe
Community Expert ,
Jan 06, 2022 Jan 06, 2022

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Which preset was it? One of us can try it and then determine if the problem is your setup, or on the Adobe side...


Adobe Community Expert / Adobe Certified Instructor

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Community Beginner ,
Jan 07, 2022 Jan 07, 2022

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Thank you so much for the offer of assistance. I was reading the link Adobe emailed to me on "How to Pick the Right Preset" (https://creativecloud.adobe.com/discover/article/how-to-pick-the-right-preset-in-lightroom?trackingi...). The last paragraph says that "presets are available on any device"; I failed to note, however, that for the laptop, I must be working in LR Mobile, not the desktop version. Oops, my mistake!

Thank you again!

 

Cheri

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