Unable to access Generative Fill in Photoshop 2025: “This feature is currently not available”

[Wahab25845746tst7]

When I try to use Photoshop’s generative features I get an error that says:
"This feature is currently not available." The feature is blocked even though I have an active paid subscription.

Version of the app
Photoshop 2025 (official release)
Adobe Photoshop Version: 26.10.0 20250811.r.7 595d3a6 x64 (final, Release)

Platform and OS version
Windows 11

GPU and driver
GPU: NVIDIA GeForce RTX 1070
Driver: latest available driver (please let me know if you need the exact driver version)

Steps to reproduce

1. Open Photoshop 2025.

2. Attempt to use Generative Fill, Generative Expand, or Generative Replace.

3. Observe the banner at the top of the app that says "This feature is currently not available."

Expected result
Generative features UI appears and I can run generative operations.

Actual result
A banner appears and generative features are blocked.

What I tried (troubleshooting performed)
• Verified active paid subscription and available generative credits.
• Confirmed Photoshop 2025 official release, not a beta.
• No VPN in use.
• Checked hosts file for Adobe blocks; none found.
• Allowed Photoshop.exe and Creative Cloud.exe in Windows Defender Firewall.
• Ran ipconfig /flushdns, netsh winsock reset, and netsh int ip reset.
• Confirmed no proxy configured in Internet Options.
• Signed out of Creative Cloud and signed back in.
• Full Adobe uninstall, ran Creative Cloud Cleaner Tool, removed leftover Adobe folders, and reinstalled.
• Restored TEMP and TMP environment variables to default locations.
• Created a new local Windows user to test.
• Ran DISM /Online /Cleanup-Image /RestoreHealth and sfc /scannow.
• Updated GPU drivers and toggled Use Graphics Processor in Photoshop.
• Restarted the system after each major change.

Additional notes
• If this is an entitlement issue on Adobe’s side, please check server-side logs for my Adobe ID: wahabarif626@gmail.com.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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