Unable to duplicate, open, or download .psd file

[Anna350363509ywc]

Hello! I wasn't sure if this belonged here or in the Photoshop forum. I'm currently running into an issue where a .psd I saved to the Creative Cloud several months ago is unable to be duplicated, opened in Photoshop, or downloaded. I have tried the following things:

- Trying to open the file in Photoshop yields a "Could not download X because of poor internet connectivity or an unexpected error" message. I clicked on the "learn more" button and attempted the solution (quitting the Adobe Content Synchronizer using my task manager program), but the Synchronizer would reopen itself within ten seconds.

- Trying to duplicate it in Photoshop yields a red "Couldn't duplicate item" message.

- Trying to make it available offline always yields a red message that says it can't be made available offline.

- Trying to download it through the Creative Cloud app on my computer yields a red message that says the export failed.

- Trying to open it via the Creative Cloud app yields the same message as the one I mentioned in the first bullet point.

- Pressing the "open in web" button in the Creative Cloud app opens it in the web, but the "reading Photoshop format" bar only fills to the 10% point before freezing.

- Tried all these things on my more powerful computer, which had the exact same results.

- Tried all those things in the assets.adobe.com site and got pretty much the exact same results.

I think it's worth mentioning that I downloaded dozens of other files of mine today with no issue, so it can't be an Internet problem. Some of these other files were also larger than the file I'm trying to download, so I don't think it's a file size issue, either.

I'm at a huge loss as to what to do, here. I really just want to back up this one file. Thank you in advance for whatever thoughts you may have.

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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[Anna350363509ywc]

Ah, thank you for moving it! I'll definitely check that list in the future 🙂

[Trevor.Dennis]

I take it yoou don't have a locally saved versionb of the document?  It sounds like the file might be corrupted.  I've never felt able to trust cloud storage of important documents, except as a backup.   My gut says you are probably out of luck with this document, but my fingers crossed for you.

[Anna350363509ywc]

Yeahhh, this whole incident has been a real testament to why people should never store your files on the cloud by itself, haha. I really should've known better! Shame if I wind up losing it, but thankfully, it's something that I can (hopefully!) redraw relatively easily. Fingers crossed, though!