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Unable to Purge Cache

New Here ,
Mar 30, 2021 Mar 30, 2021

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Hi,

I keep getting the message that my scratch disks are full. However, when I go to Edit > Purge, the only option I have is Video Cache, the rest are grayed out. The forums tell me that means that everything is already deleted. I clicked Purge Video Cache, but I still receive the message that my scratch disks are full and I can't find a solution to this here on the forums.

I use a Macbook Pro, if that helps, and I just updated Photoshop to the most recent update.

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Adobe
Community Expert ,
Mar 31, 2021 Mar 31, 2021

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Well, how much free space is there on your primary Scratch Disk? 

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Community Expert ,
Mar 31, 2021 Mar 31, 2021

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Community Beginner ,
Jul 07, 2022 Jul 07, 2022

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I have the SAME exact problem which makes no sense because my computer is less than a year old and has 1tb. Need a solve for this pls! 

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Community Expert ,
Jul 07, 2022 Jul 07, 2022

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Community Expert ,
Jul 08, 2022 Jul 08, 2022

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Scratch disk is not a Photoshop setting. It is real, physical disk space, and you need to have enough of it.

 

When you open Photoshop Preferences > Scratch disks, how much space does it report? Just screenshot the dialog and post it here.

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Community Beginner ,
Jul 08, 2022 Jul 08, 2022

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Screen Shot 2022-07-08 at 1.28.02 PM.png

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Community Expert ,
Jul 09, 2022 Jul 09, 2022

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It might be time to invest in a dedicated Scratch Disk. 

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Community Expert ,
Jul 09, 2022 Jul 09, 2022

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Well, 700 GB should be enough...so there's no reason for any scratch disk messages here. This must be some Mac-specific issue.

 

Unless you've accidentally specified some outlandish image size, like 5000 inches at 300ppi instead of 5000 pixels?

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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no, i was working on something for ig so nothing more than 10x10 in. Do you have any advice from where to take it from here? But also isn't it weird that it doesn't even give me the option to purge all, instead it's greyed out? 

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Community Expert ,
Jul 12, 2022 Jul 12, 2022

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Could you please post screenshots with the pertinent Panels (Toolbar, Layers, History, Options Bar, …) visible? 

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Community Beginner ,
Jul 12, 2022 Jul 12, 2022

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not 100% sure if this is what you're asking for but this is my PSD screenScreen Shot 2022-07-12 at 11.30.51 AM.png

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New Here ,
Apr 28, 2024 Apr 28, 2024

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Hey I have the same issue, did you ever find a solution to this?

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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LATEST

What are your RAM and Scratch Disk Settings? 

 

What have you done about general Photoshop performance and Scratch Disks so far?
https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

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