Unable to Purge Cache

Forum|Forum|4 years ago
March 31, 2021
5 replies
12295 views

Hi,

I keep getting the message that my scratch disks are full. However, when I go to Edit > Purge, the only option I have is Video Cache, the rest are grayed out. The forums tell me that means that everything is already deleted. I clicked Purge Video Cache, but I still receive the message that my scratch disks are full and I can't find a solution to this here on the forums.

I use a Macbook Pro, if that helps, and I just updated Photoshop to the most recent update.

M

Milly34509406blu8

Participant

Sometimes I open it and it crashes immediately. My fonts are missing, and I have this too where it's all greyed out. Life use to be alot more simple lol

Claire H.

Community Manager

Hi @Milly34509406blu8, welcome to the forums! Let's try to figure out what's going on. To help us better understand and resolve the problem, could you please provide the following information:

Issue: A short description of the problem you're encountering.
Steps to reproduce: A numbered list of the exact steps needed to replicate the issue.
Expected result: What should happen after executing the last step.
Actual result: What actually occurred after the previous step.
Adobe Photoshop version: The version of Adobe Photoshop you are using.
Operating System: Specify whether you are using Windows or macOS, along with the version.

Screenshots or a screen recording of the issue would really help too. Thanks! ^CH