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Unable to use Photoshop 25.3.1

Contributor ,
Dec 20, 2023 Dec 20, 2023

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Have installed 25..3.1 but it doesn't seem to work at all on my M2 Mac. All I can get is 'Adobe Photoshop 2024' appering in the menu bar but beyond that nothing - no files will open, workspace, tools etc.

 

I've had to unistall. 24.7.2 is working fine.

 

Apple M2 Max, 32GB, Sonoma 14.1.2

 

Any advice much appreciated.

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correct answers 3 Correct answers

Community Expert , Dec 20, 2023 Dec 20, 2023

Hi @Brighton Lance everything looks ok - my one concern was HD space but you have plenty.

Try resetting your Photoshop 2024 preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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Contributor , Dec 20, 2023 Dec 20, 2023

Ah, thank you so much Kevin - has come back to life 🙂

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New Here , Jan 26, 2024 Jan 26, 2024

Yes, I too had the same problem. Adobe explained to me that Sonoma 14.2.1 is not currently compatible with Photoshop 25 because there are bugs that they are working to resolve with Apple. Like you, I had to install Photoshop 2024. I saw that there was an update for Photoshop, but I'm afraid to activate the update. I will call Adobe to see if this problem is fixed.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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Hi @Brighton Lance in 24.7 version, go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.

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Contributor ,
Dec 20, 2023 Dec 20, 2023

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Thanks Kevin:

 

Adobe Photoshop Version: 24.7.2 20231019.r.832 02eb301 arm64 Number of Launches: 145 Operating System: Mac OS 14.1.2 System architecture: Apple M2 Max, HybridCPU(8:4) Physical processor count: 12 Built-in memory: 32768 MB Free memory: 17881 MB Memory available to Photoshop: 27991 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 7.1.5 SAM SDK Version: 4.1.4 ACP.local Status: - SDK Version: 3.2.0.1 - Core Sync Status: Reachable and compatible - Core Sync Running: 7.0.0.9 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 4.0.0 Content Credential Helper Version: 0.5.3 Precise Color Management for HDR Display: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
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GPUVendor: APPLE
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HasSufficientRAM: 1
GPU accessible RAM: 22,906 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1620, right=2880 High DPI Monitor Main Display Display: 2 Display Bounds: top=-827, left=2880, bottom=1733, right=4320 Display: 3 Display Bounds: top=-827, left=-1440, bottom=1733, right=0 ------- Sniffer output
[0 ms]
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[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=24534193 -comment=Photoshop Version: Adobe Photoshop 24.7.2 20231019.r.832 02eb301 arm64

[207 ms]
Start sniffer 2023-12-20 18:38:53
# Photoshop Version: Adobe Photoshop 24.7.2 20231019.r.832 02eb301 arm64
sniffer -baseTimeMS=24534193 -comment=Photoshop Version: Adobe Photoshop 24.7.2 20231019.r.832 02eb301 arm64

{86 ms}
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GPU accessible RAM: 22,906 MB
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API version: 1.0 (1.0)
Device version: 1.0 (1.0)
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{174 ms}

{174 ms}
Start platform OpenGL
# displays: 3
Display 0
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Display 1
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Built in: FALSE
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GPU accessible RAM: 21,845 MB
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API version: 2.1 (2.1 Metal - 88)
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Vendor name: APPLE
Driver date: UNKNOWN
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GLSL version: 1.20 (1.20)
CGL ID: 16940800
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{185 ms}

{185 ms}
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# devices: 1
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# attached displays: 0
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API version: 1.2 (OpenCL 1.2 (Sep 30 2023 03:48:09))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
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Compute score: 50,189.5
Device name string: Apple M2 Max
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{206 ms}

Exit code kExitNormal
End sniffer 2023-12-20 18:38:53
[kStatusNormal, kExitNormal]

[207 ms]
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[1111 ms]
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[1111 ms]
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------- Sniffer output
======= GPU
License Type: Subscription Serial number: 90970860345385582564 GUIDBucket: Composite Core GPU (comp_core_gpu): on Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Lance2TB_A, 1.82T, 520.1G free LanceM2Max, 460.4G, 42.2G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 23.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.1462899777 79.1462899777 libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 14.0.04ee3a5 ICUConverter.framework ICUConverter 14.0.04ee3a5 AdobeCrashReporter.framework AdobeCrashReporter 12.3.0.202306101359_a08c93e boost_system.framework boost_system 23.0.0.0 AdobeACE.framework AdobeACE 6.0.1 79.4142c440df. dvanet.framework dvanet 23.0.0.0 AdobeOwl.framework AdobeOwl mediacoreif.framework mediacoreif 23.0.0.0 dvascripting.framework dvascripting 23.0.0.0 dvaappsupport.framework dvaappsupport 23.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.8fc6e4e5. 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AdobeSVGRE.framework AdobeSVGRE 9.3.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 17.0.0 79 . 69c153855 dvavulcansupport.framework dvavulcansupport 23.0.0.0 dvacore.framework dvacore 23.0.0.0 aiport.framework aiport 28.0.0.170 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.8fc6e4e5. dvatransport.framework dvatransport 23.0.0.0 AdobeXMP.framework AdobeXMPCore 79.1462899777 79.1462899777 AdobeJP2K.framework AdobeJP2K 4.0.1 79.15070c2 dvaaudiodevice.framework dvaaudiodevice 23.0.0.0 LogSession.framework LogSession 8.2.0.16 dvaaudiodsp.framework dvaaudiodsp 23.0.0.0 PlugPlugExternalObject.framework 11.5.2.130 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.1887391. dvametadataapi.framework dvametadataapi 23.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.4142c440df. boost_threads.framework boost_threads 23.0.0.0 CloudAILib.framework CloudAILib 28.0.0.170 SPBasic.framework SPBasic 28.0.0.170 AdobeCoolType.framework AdobeCoolType 9.0.0 79.4142c440df. boost_regex.framework boost_regex 23.0.0.0 dvamediatypes.framework dvamediatypes 23.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 23.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.53210 79.51aea8ab dvaui.framework dvaui 23.0.0.0 MacMemory.framework MacMemory 28.0.0.170 AILib.framework AILib 28.0.0.170 ICUData.framework ICUData 14.0.04ee3a5 dvamarshal.framework dvamarshal 23.0.0.0 aifm.framework aifm 28.0.0.170 Unified Extensibility Platform uxp-7.1.0-11-16f02e5 UPIC 2.6.0 Required plugins: Accented Edges 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.7.2, © 2014-2023 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” ApplyImageDataFilter NO VERSION - from the file “GigapixelAIApply.plugin” Average 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 16.1 (1728), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 16.1 (1728), Copyright © 2023 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.7 © 2002-2023 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.7 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” GatherImageDataFilter NO VERSION - from the file “GigapixelAIGather.plugin” Glass 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.7 © 2023-2023 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.7, Copyright © 2002-2023 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.7 © 2001-2023 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.7.2, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.7.2, © 2002-2023 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.7.2, © 2001-2023 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.7 © 1990-2023 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.7 © 2003-2023 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.7 © 2012-2023 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.7.2, © 1999-2023 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.7, © 2002-2023 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.7 © 1993-2023 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Topaz Gigapixel AI NO VERSION - from the file “GigapixelAIAutomation.plugin” Torn Edges 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.7 © 2006-2023 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.7.2, © 1991-2023 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.7 © 1989-2023 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.7.2, © 2003-2023 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: Topaz DeNoise AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “/Applications/Topaz DeNoise AI.app/Contents/Resources/PS_Plugins/TopazDeNoiseAI.plugin/” Topaz Photo AI NO VERSION - from the file “/Applications/Adobe Photoshop 2023/Plug-ins/TopazPhotoAI.plugin/” Topaz Photo AI NO VERSION - from the file “/Applications/Adobe Photoshop 2023/Plug-ins/TopazPhotoAIAutomate.plugin/” TPAIApplyImageDataFilter NO VERSION - from the file “/Applications/Adobe Photoshop 2023/Plug-ins/TopazPhotoAIApply.plugin/” TPAIGatherImageDataFilter NO VERSION - from the file “/Applications/Adobe Photoshop 2023/Plug-ins/TopazPhotoAIGather.plugin/” Duplicate and Disabled plugins: ApplyImageDataFilter NO VERSION - from the file “/Applications/Topaz Gigapixel AI.app/Contents/Resources/PS_Plugins/GigapixelAIApply.plugin/” GatherImageDataFilter NO VERSION - from the file “/Applications/Topaz Gigapixel AI.app/Contents/Resources/PS_Plugins/GigapixelAIGather.plugin/” Topaz DeNoise AI CS3 (10.0) ©1993-2007 Adobe Systems Incorporated - from the file “TopazDeNoiseAI.plugin” Topaz Gigapixel AI NO VERSION - from the file “/Applications/Topaz Gigapixel AI.app/Contents/Resources/PS_Plugins/GigapixelAIAutomation.plugin/” Topaz Photo AI NO VERSION - from the file “TopazPhotoAI.plugin” Topaz Photo AI NO VERSION - from the file “TopazPhotoAIAutomate.plugin” TPAIApplyImageDataFilter NO VERSION - from the file “TopazPhotoAIApply.plugin” TPAIGatherImageDataFilter NO VERSION - from the file “TopazPhotoAIGather.plugin” Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.7.0.42 - from the file "Required Folder" CDO: 1.141.0
CmdN: 1.18.8
CDP: 1.165.0
Projects: 1.7.0 Loaded at: 67 ms - launch time impact: 1089 ms ccx-timeline (Prepared) 3.1.10.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 27.3.1.0 - from the file "Required Folder" Loaded at: 1396 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.10.0.0 - from the file "Required Folder" CC Libraries Panel (Loaded) 3.25.28.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_25_28/" CAPTURE: 2.0.41 STOCK: 4.1.0 Loaded at: 928 ms - launch time impact: 1 ms Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 67 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 67 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.37.3.0 - from the file "Required Folder" Loaded at: 1266 ms - launch time impact: 7 ms Substance 3D (Loaded) 0.1.6.0 - from the file "Required Folder" Loaded at: 1397 ms - launch time impact: 0 ms Photoshop Adjustments Panel (Loaded) 1.29.13.0 - from the file "Required Folder" Loaded at: 923 ms - launch time impact: 1 ms Photoshop UXP Export-As (Prepared) 5.8.23.0 - from the file "Required Folder" Photoshop Facepile (Loaded) 1.2.1.0 - from the file "Required Folder" Loaded at: 1397 ms - launch time impact: 0 ms Photoshop In App Messaging (Loaded) 4.2.1.0 - from the file "Required Folder" Loaded at: 1397 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1267 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1267 ms - launch time impact: 0 ms Discover Panel (Loaded) 2306.76.0.24 - from the file "Required Folder" Loaded at: 1397 ms - launch time impact: 32 ms Neural Filters (Registered) 1.15.0.95 - from the file "Required Folder" Scan time: 0 ms - entries: 28 Installed TWAIN devices: NONE

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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Hi @Brighton Lance everything looks ok - my one concern was HD space but you have plenty.

Try resetting your Photoshop 2024 preferences:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

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Contributor ,
Dec 20, 2023 Dec 20, 2023

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Ah, thank you so much Kevin - has come back to life 🙂

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New Here ,
Jan 26, 2024 Jan 26, 2024

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Yes, I too had the same problem. Adobe explained to me that Sonoma 14.2.1 is not currently compatible with Photoshop 25 because there are bugs that they are working to resolve with Apple. Like you, I had to install Photoshop 2024. I saw that there was an update for Photoshop, but I'm afraid to activate the update. I will call Adobe to see if this problem is fixed.

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Community Expert ,
Jan 27, 2024 Jan 27, 2024

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Try Sonoma 14.3.

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