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Unexprected End of File (Photoshop)

New Here ,
Oct 17, 2024 Oct 17, 2024

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App: Photoshop v.26.0 (Issue starting occuring in previous version of the app)

 

Over the last few months when I've been working on mockups in Photoshop, when I go to save the file disappears for a second and returns on screen and saves up to 99% and freezes for a while before Photoshop completely shuts down. Thankfully, the file is recovered when I open Photoshop it appears but I still can't save it out.

2024-10-17 (1).png

(Above the screenshot shows what happens when I start to save the Mockup)

 

I have tried every solution recommended like making space on my laptop and even un-installing and then re-installing Photoshop which did resolve the issue temporarily I think because I could make changes to a mockup and then save it out. But the issue has come back. This only effects mockups, when I've made Photoshop files from scratch or edited photos I can save them out perfectly fine and I'm pretty sure the mockups I've been downloading aren't corrupted.

 

I thought with the latest update of Photoshop that it might help resolve the issue but when I've tried to save changes to a mockup for a personal project it's done the same thing. My laptop is thirteen years old but I've not had any issues with mockups up until August this year.  Below is a screenshot which shows a pop-up when I open Photoshop and I'm wondering if the age of my laptop might be part of the issue.

2024-10-17.png

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Adobe
Community Expert ,
Oct 17, 2024 Oct 17, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from cc desktop bugs ">

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New Here ,
Oct 17, 2024 Oct 17, 2024

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Thank you for the advice, I'm not used to using this but I figured it would be the best place to look for a solution.  I'll try re-posting this.

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Community Expert ,
Oct 17, 2024 Oct 17, 2024

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New Here ,
Oct 17, 2024 Oct 17, 2024

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Sorry, I realised I misunderstood the message after I replied. Thank you so much for your help.

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