Uninstall CS4 not working because Bridge/Updater 'open'

[doxieone]

But they are not.

I am having some really funky problems with CS4 and the only way I know of perhaps correcting them is to uninstall and reinstall.

My problem:  The program will not uninstall because it says Bridge and Updater are open.   But they are not.

Please help!

Liz

[Guest]

BB is not the brightest bulb on the Christmas tree. One of my friends is having issues with that company. After she got her computer back from them I spent 5 hours at her house getting Windows 7 to run correctly. They did nothing right. Ever since Circuit City and Compusa went belly up in our area BB has really got bad with their customer service. They are the only store in town or area now. Their so called geek squad do not have the knowledge, background nor experience to handle computer problems.  Anyways, back on topic........ lol

When you turn on the computer do you get a screen asking what Operating System you want to load? As in XP or Windows 7? I did not det up a dual boot on my Windows 7. If Hudechrome has he might be able to give you some insight.

To find out what system you have loaded (after the computer is running) right click on computer, choose properties and it will tell you.

OK, to get msconfig to start all your programs on startup: Go to start, run and type in Msconfig . System Configuration will popup. Choose Normal startup, hit apply, then ok to close. Reboot.

If you have dual boot like you said you might have: When the screen comes up with the choice choose the other Operating System, left it boot up, then do the same thing with Msconfig. Reboot.

[doxieone]

I looked and saw no reference to Windows 7 in properties.  Just XP.

LOL -- turn on computer to find out what system I have.  LOL.  If I could have done a Spock mind meld with it, maybe I would not have to do that.

Okay, did what you said.  Rebooted.

Computer turns back on pretty quick, compared to how it was doing after getting home from BB.  Open CS4 and opened an image.  Opened some other images, and had absolutely no issues with that process, as I have had before.

Am working at my 'real' job right now.  Will be working on PS later this afternoon and will get back to you to give final report of how things are doing.

Normally, I would trot off to BB without a second thought to get a fix.  Now I know better and will never ever use them again for that purpose. I need to find an alternative.  My method of finding a local geek was to go through a computer online group for the Charlotte area.  That was a mistake it turns out.  The geek was well-meaning, but....

If you can suggest how to find a really good geek person in Charlote NC I would appreciate it.  Are there certification processes that you go through??

Lastly, back to Adobe, I cannot for the life of me keep my layers panel saved when I close out a file.  When I turn on CS4 again, I have to add the panel again.   Never had this issue before my computer came back after its stay at BB.  So that is my last problem to mention to you right now. How to save it.  I showed it to the geek when he was here, and he said to Google it.  He had no solution.

Again I will get back with you later today for a final report.

I want to thank you, thank you, thank you for taking the time to work with me with the issues I had with my computer. Who is your 'boss' here???  I would like to tell him how much I appreciated the time you took to work towards a solution of my many problems.

[Guest]

Your welcome. I am just a user like yourself. I don't work for Adobe. So I don't have a Boss. A simple thank you, that you wrote is good for me and I am glad to help you out.

I live in Michigan so I don't know your area. I would look around for at a couple of repair stores in your area and ask a few friends if they know anybody who used them and if they liked what was done.

With PS CS4 open, go to the top where the Window tab is at. Click on Window and put a check mark where you see Layers. Now Layers panel should stay open.

Good luck. Sounds like everything is fine now.

Stay away from them Woodstockers dudes.......lol

[Hudechrome-sd9sPI]

Before writing them off, I would review the problems with them first. As I recall, they didn't do anything beyond malware removal except shorten the startup time, which usually occurs after POST, indicating that more than one OS is or was present on the computer. Another possibility is that in the Startup Options may have been altered as well. All this can be set to the default values, but I would, again, review their work with them and to reset everything to default, except Automatic Restart. That should remain unchecked so that if you have a serious failure (BSOD) the failure info remains on screen until you manually restart it.

Good luck! and kudos to Dec9.

[doxieone]

I just posted a reply to dec9.  My problems persist.

[Hudechrome-sd9sPI]

Ouch!

I'm trying to wrap my brain around this one. Maybe I need dope!

So, let's start at the beginning. Who built your computer? Homemade or built custom, give us a rundown on it's components-mobo, cpu. and ram size particularly.

I really need to know if you have dual boot. In fact, if dual boot is not done correctly all hell can break loose. My neighbor had just that sort of occurrence with an ill configured dual boot.

So as I get it to date, you have both XP and Win7, possibly. Here's how to tell. Reboot and watch the process. If you have dual boot, the startup will pause with a black screen and white letters asking to pick Win7 or an earlier version.It will go with the default version if you don't pick, waiting a maximum of 30 seconds, or less if it was shortened as it seems from what the geek did to speed up boot.

What also puzzles me is when you got it back from BB, you said you tried to go on the Internet, and couldn't. If no OS is present, you couldn't even try. You will have a blinking cursor on a black screen, maybe saying no os or missing component (missing ntldr or similar). That all means exactly that...no os, therefore you could not be presented with the opportunity to do anything other than shut down.

So please fill me in here, and maybe we can get to the bottom.

When listing the OS, please also indicate if the Service Packs are installed, and what Anti-virus package is running, if any.

[doxieone]

This is a 100% store bought computer.  Nothing custom to it.

Will turn it off and get back to you with that info and other info you requested.

[doxieone]

So, let's start at the beginning. Who built your computer? Homemade or built custom, give us a rundown on it's components-mobo, cpu. and ram size particularly. 

HP Media Center Computer Version 2002.  Service Pack 3, Core processor 4200+, 1.79 GHZ, 1.93 GB of RAM.

I really need to know if you have dual boot. In fact, if dual boot is not done correctly all hell can break loose. My neighbor had just that sort of occurrence with an ill configured dual boot.

See below!

So as I get it to date, you have both XP and Win7, possibly. Here's how to tell. Reboot and watch the process. If you have dual boot, the startup will pause with a black screen and white letters asking to pick Win7 or an earlier version.It will go with the default version if you don't pick, waiting a maximum of 30 seconds, or less if it was shortened as it seems from what the geek did to speed up boot.

What also puzzles me is when you got it back from BB, you said you tried to go on the Internet, and couldn't. If no OS is present, you couldn't even try. You will have a blinking cursor on a black screen, maybe saying no os or missing component (missing ntldr or similar). That all means exactly that...no os, therefore you could not be presented with the opportunity to do anything other than shut down.

OS = Operating system?

When I got home wiht my 'fixed' computer, I only had the computer on for a minute or two before turning it off.  If I remember right, the computer turned on per normal.  There was an internet shortcut that I attempted to use to just get onto the internet.  That is when I got some kind of message that told me I could not do so.  Do not remember what the error specifically said.  I turned off computer and went back to BB. It was only when I got to the shop that the term 'windows' was first mentioned by her.

Today, just now, when I turned on the computer -- On the black screen in white letters I see, "Windows XP Media Center."   I also saw "Microsoft Windows Recovery."   I am assuming that is the program the gal ran to get Windows back on the computer.   Again, her remark/excuse back to me was that Windows was not installed because of "unknown" customer preference.  (baloney)......   She got a disk and installed Windows right then.  She mentioned Windows 7, I remember that for a fact..... but maybe this is what you were referring to as a dual boot? (I did not see Windows 7 specified, just  what I wrote here.)

So please fill me in here, and maybe we can get to the bottom.

When listing the OS, please also indicate if the Service Packs are installed, and what Anti-virus package is running, if any.

As above, Service Pack 3 installed, Norton Antivirus (latest version 2010).   

[Guest]

I am beginning to wonder when the operating system was reloaded after the virus was removed that the system restore points and the shadow copies were not deleted first. Also system restore should have been turned off before virus removal. When you had the virus did you have the same error symptoms as you see now?

Did the computer come with a Windows XP disk or did you make back up disk for the operating system?

You can try this command SCF /SCANNOW. But you will need a XP install disk if it asks you for one. This is a system file checker. Here is a link if you wish to do that. But if you don't have the disks then it may not work.

http://www.updatexp.com/scannow-sfc.html

Now if you don't have the XP CD then when it asks you for the disk just type in C:\386

This should work. But sometimes this folder might be located on the backup partition on the Disk so you will have to see if there is a backup still on your hard drive.

What I am thinking is that BB was suggesting to upgrade to Windows 7. To me a fresh install of XP is in order instead of spending more time trying to fix it. However if your computer can support windows 7 then I would suggest maybe giving Windows 7 some thought. Here is the website for the upgrade advisor.

  http://www.microsoft.com/downloads/details.aspx?FamilyID=1B544E90-7659-4BD9-9E51-2497C146AF15&displa...

[Hudechrome-sd9sPI]

Perhaps Media Center is contributing. The same fellow having dual boot problems had Media Center and had to wipe the disk clean because Media Center would not work well, for instance it completely refused to run the XRite calibration tool.

I am in agreement with Dec9 (really wish I knew your real name! (Mine is Lawrence). Migrating to Win7 would be worthy, especially becaue you are running CS4.

Nothing out of order for the start-up screen.

.

[Guest]

My name is David.

[doxieone]

I went to the scannow site. will try it. will get right back.

EDIT:  I must be doing something wrong.  When I type in SCF /SCANNOW  ...... it does not recognize it.  "Windows cannot locate."

[Guest]

Type in sfc.exe /scannow

See if that works please

[doxieone]

Its running right no  I am on laptop in another room. will go back and check on it.

w.

[Guest]

Alrighty. Should have worked without the .exe extension but least it is running now.

[doxieone]

I guess the disks I have are not the right ones -- I have 3 system recovery disks plus one supplemental recovery disk. 

I could have had a typo earlier that kept it from working.

Anyway.....

So when I ran it, the box came up to insert disk because it said files required for windows to run properly must be copied to DLL Cache.

I will have to start process all over when you answer this:   When I run it again, that box shows up, what should I click on to add C:\386,

[Guest]

From what I understand there is no space given to type in C:\386?  Maybe Service pack 3 changed that and can't be done now.

So the recovery disks did not work then.

I guess we can scrap this idea of scanning for correct files. I just wanted to see if any defective system files came up. But if your disks don't work then we can't. I wouldn't worry about it.

[doxieone]

Well, I am as "Lost" as the people on "Lost" are on TV right now.  HA.

I do not want to upgrade to Windows 7 yet, if at all.

I'm going to call it a night.  Tomorrow is another day.  Thanks again for your efforts into this.

Good Night, Dave!

PS  JUST LIKE the movie 2001, yet it is 2010, and I am definitely not HAL, but you are... Dave.

[Guest]

Goodnight. Actually I have HAL as my picture on facebook..

[doxieone]

!!!!

That's hilarious that there IS a HAL/Dave connection.

Good night again!

[Hudechrome-sd9sPI]

All for the HAL of it, I suppose....

[doxieone]

Good morning!

Crazy idea, and I do not have the time to do it at the moment - have to do that pesky day job.

Do you think the CS4 program itself is corrupted???

Should I uninstall it and try to download a CS4 trial version?

[Hudechrome-sd9sPI]

Since you have an HP. you might want to look at this:

http://www.pctechbytes.com/hp-recovery.htm

HP has a hidden partition which holds all the info necessary to restore to factory defaults on later model computers. I would type in

Start>All Programs>HP Tools>HP PC System Recovery.as indicated in the Article and just see if you have this on your computer. You can exit before actually running the process, so it is safe to try it. If you have it, I would ask you to let us know before trying it.

Also, have you considered going to HP for help with the system portion of your problem?

What and where did you get the recovery disks?

[doxieone]

When the BB guy called me and said they needed back up disks, he mentioned that in more current computers there is no need to do this, as the computer itself had that within it.  Since my computer was an older model, they needed the disks.

Could not locate them and so had to call HP computer people using their web site and order the disks from them.  When the disks came, I took it to BB and they restored the computer.

I did HP tools search and did not come up with anything.

- - - - - - -

As I type, I noticed just now.... the disks say Windows XP Media Center Edition 2005.

My computer is Windows XP HP Media Center Edition 2002.

???!!!????!!!??!!

Could this, ?????, be, ??????, the cause ?????  Wrong disks?

I also thought about using HP site for help.  With this info, plus other posts here at Adobe, maybe THIS is the problem???  Maybe I should post all of this on their site??

??????????????????????

[Guest]

I think that the 2005 edition was like a software update from the 2002 version.

Here is something interesting about XP Service pack 3 and media edition 2002. Media 2002 will not work correctly with SP3 installed. SP2 has to be installed first.

http://download.microsoft.com/download/c/d/8/cd8cc719-7d5a-40d3-a802-e4057aa8c631/relnotes.htm