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Unsupported file type

New Here ,
Nov 04, 2020 Nov 04, 2020

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AB680BC1-8A95-458B-9C55-22650B40C41A.jpeg

Good morning! I get this message when trying to open any image on my iPad (5th gen) from my camera roll.  This was never a problem until this morning .  Any ideas?

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Mobile, Problem or error

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correct answers 1 Correct answer

Adobe Employee , Dec 08, 2020 Dec 08, 2020
Hi all, We're happy to announce the release of Photoshop on the iPad 2.0.2 which includes the fix for this issue. To see what all fixed in the release refer to https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-ipad-fixed-issues Let us know if the update resolves the problem for those affected and share your feedback with us. Thanks, Mohit

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Guest
Nov 04, 2020 Nov 04, 2020

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Moving to the Photoshop for Mobile forum from Photoshop

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Solved.. setting had been changed to selected photos not all.

 

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Can you please walk me through the setting you changed to get the app to open your file?

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Adobe Employee ,
Nov 04, 2020 Nov 04, 2020

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1. Go to the Settings app

2. On th eleft side scroll down to photoshop and select it

3. With Photoshop selected, choose Photos from the right side

4. Change the Allow Photos Access to All Photos

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New Here ,
Nov 04, 2020 Nov 04, 2020

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Exactly right M Shaw..

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New Here ,
Dec 29, 2020 Dec 29, 2020

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But in iOS settings the Photoshop app isn't there, only Creative Cloud... 

 

Any ideas?

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Adobe Employee ,
Dec 08, 2020 Dec 08, 2020

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Hi all,

 

We're happy to announce the release of Photoshop on the iPad 2.0.2 which includes the fix for this issue.

 

To see what all fixed in the release refer to https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-ipad-fixed-issues

 

Let us know if the update resolves the problem for those affected and share your feedback with us.

 

Thanks,

Mohit

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New Here ,
Dec 29, 2020 Dec 29, 2020

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Sorry about the repetition...

 

This doesn't work for me as in iOS settings the Photoshop app isn't there, only Creative Cloud... 

 

Any ideas?

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New Here ,
Dec 29, 2020 Dec 29, 2020

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OK, so weirdly PS just showed up in iOS settings, but now the issue is that photos or camera roll aren't listed at all... see screenshot9AB89FA6-78D5-4896-BA7C-6E3315B0EEE7.png

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Adobe Community Professional ,
Dec 30, 2020 Dec 30, 2020

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Hi Cadence,

 

iOS app settings will only show the access permissions if an app has asked and been granted (or denied) access. For example, my setting don't show camera like yours does, because I've never asked Photoshop to use the camera.

 

To trigger Photoshop to use Photos, open a new document, then use the place image tool and choose "Photos." This should trigger iOS to pop up a dialog box asking you for permission:

 

OpenPhoto.png

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New Here ,
Dec 31, 2020 Dec 31, 2020

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Hi Michael

 

Many thanks for the reply. I actually did already go through that step, which is how I came upon the issue of the unsupported file type that cannot be imported. The app is acting as though at some point I was asked to grant permission to photos, and I specified a selection rather than "all", but actually it has never asked. It did with camera (I realise that's why camera is there in the app settings).

 

What do you think the solution is?

All best

 

Cadence

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Adobe Community Professional ,
Jan 03, 2021 Jan 03, 2021

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Hi Cadence, just one more idea of a place to look - under iOS Settings > Privacy > Photos:

 

PS1.png

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Adobe Employee ,
Jan 04, 2021 Jan 04, 2021

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LATEST

The latest version of the application has a fix for this. If you updated the application and are still encountering it try deleting the application and reinstalling. You should no longer be prompted for access to Photos and there will not be a setting for Photos in the Application Settings.

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