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Updating Issues thru Creative Cloud

New Here ,
Aug 22, 2025 Aug 22, 2025

I am having an compatibilty issue with updating Photoshop and Illustrator. I have a Surface Windows 11 Pro version 24H2 and the Creative Suite keeps saying I need to update to Windows 10 verison 22H2 or later. Anyone have insight?

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correct answers 1 Correct answer

Community Expert , Aug 22, 2025 Aug 22, 2025

@mncalledg make sure your Creative Cloud desktop is updated. Try signing out and back in to the CCD app and see if it updates after log in.  

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Community Expert ,
Aug 22, 2025 Aug 22, 2025

@mncalledg make sure your Creative Cloud desktop is updated. Try signing out and back in to the CCD app and see if it updates after log in.  

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New Here ,
Aug 22, 2025 Aug 22, 2025
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Thanks, I did. After it took awhile and rebooted it finally worked. For some reason it wouldn't finish updating the Creative Cloud. IDK, could have been website maintence. Its all good now. Apprecite ya input

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