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RiddleDigital
RiddleDigital
Participant
December 16, 2019
Answered

Video file not opening in Photoshop 2020

  • December 16, 2019
  • 37 replies
  • 111965 views

So, since updating to Photoshop 2020, I can't open a video file 😕😕

 

Getting an error messsage: 

Could not open “filename.mp4” because the video file could not be opened.

 

Getting on my nerves a little bit, updated to the lastest version, I am on Catalina 🙂 I have tried a few different other video files, same errror and can't seem to find a fix 😕😕

    This topic has been closed for replies.
    Correct answer RiddleDigital

    Alright, 2 years have passed, but looks like updating my Mac to Monterey & Photoshop to Photoshop 2022 seems to have the glitch fixed 🙂 

    37 replies

    I
    ialhabbal
    Participant
    February 7, 2023

    Ensure the MP4 file uses AVC (H.264) codec and not other codecs like HEVC (H.265)

    L
    LilSal
    Participant
    January 22, 2023

    Can someone help? Why can't I open video? I can open in other apps, I changed from .mov to .mp4 and same thing...

    D
    defaultufsw8nir9nbn
    Participant
    November 17, 2022

    Adding Photoshop to Folders Privacy settings solve the issue for me. Add Documents folder to list.

    P
    PatrickG
    Known Participant
    June 5, 2022

    This bug is persisting and annyoing! I am on macOS monterey 12.4 / PS 23.3.2 / M1 Chip

    I can't open any form of video files anymore and I can't create a video timeline either, only "Frame Animation".

     

    Sorry Adobe, but the amount of bugs in all of your products is just insane. I would switch in an instant if it weren't for your monopoly.

    P
    PatrickG
    Known Participant
    June 5, 2022

    Opening PS in Rosetta is a work around. So please fix your "supposedly" M1 ready software.

    B
    bruno bomediano
    Participant
    March 10, 2022

    I'm using photoshop 2022 in a new M1 iMac - BigSur 11.4 and suddenly the Photoshop stopped opening any video file.

    I tried opening videos in different formats (mov, mp4) and even tried opening photoshop video files that I had worked on 2 months ago on the same machine. The message is saying that "can't recognize this type of file"

    Does anyone know what is happening and how to fix it?

    If Adobe is trying to push people to migrate to Premiere, why not just remove the function from the app?

    It doesn't make any sense....

    daniel.ulsperger
    daniel.ulsperger
    Participant
    March 21, 2022

    Hey, I found out, that, if I open Photoshop 2022 (23.2.2) with Rosetta on my MacBook Pro M1 Max, the video import is working. 

      paul-h
      paul-h
      Participating Frequently
      April 6, 2022

      It works with opening Photoshop with Rosetta for me, but not when it is unchecked on my M1. Hopefully Adobe will fix in future update so Rosetta is not needed.

        RiddleDigital
        RiddleDigitalAuthorCorrect answer
        Participant
        November 10, 2021

        Alright, 2 years have passed, but looks like updating my Mac to Monterey & Photoshop to Photoshop 2022 seems to have the glitch fixed 🙂 

        L
        LeungDa
        Participating Frequently
        March 21, 2022

        surprising, since I'm updated as well, but there is still no option to import video without using Rosetta. 

          N
          nicoles99369030
          Participant
          October 4, 2021

          This happened to me. Restarting my Mac worked

          D
          Dutch Newchurch
          Participating Frequently
          May 10, 2021

          MacBook Air with M1 chip; Big Sur 11.3.1

          I used to be able to open videos in PhotoShop.

          Now I can't.

          I've tried everything here (short of the lengthy phone calls to Adobe technical support).

          PhotoShop is no longer a video editor.

            L
            LeungDa
            Participating Frequently
            May 11, 2021

            Lindseyjo1102 posted an obvious-but-we-somehow-missed-it workaround in the 2021 thread:

            • pull up the "Get Info" page for Photoshop. 
            • Tick the "Open using Rosetta" box.
            • Open the app and import/work as you used to.
            • Save your work, exit, uncheck the Rosetta box, re-open in the native version. 

            Worked for me. If it works for others here, do go to the thread and give her a like. I did.

             

              Stephen Barrante
              Stephen Barrante
              Inspiring
              October 6, 2021

              unbelievably this worked for me too. thanks!!


              Solved!

              Amazing that this was the problem. I had installed the Insta 360 software a few years ago, and have never even used PS to edit those files. Unreal, I'm honestly going to reach out to Insta to let them know about this issue.

               

              Thank you.

              J
              Jon5F8A
              Participant
              April 12, 2021

              Any news on this? I just signed back up for cc after going to Affinity. Re-subscribed purely for the video timeline. Not importing at all on Macbook M1, or showing in the layers menu. Any idea if it will be fixed? Feel a bit annoyed I'm roped into another year, when it cant do what I signed up for anymore...

              L
              LeungDa
              Participating Frequently
              May 11, 2021

              Yes. There is a viable workaround. See latest posts.

              L
              LeungDa
              Participating Frequently
              March 31, 2021

              It's basically April 2021, I'm on Big Sur 11.2.3, Photoshop 22.3.0 on MacBook Air M1

               

              I had CS6 and only signed up for CC to get the M1-optimized access to convert video to GIF in PS instead of lugging the PC around.

              • Files and Folder access change does not work
              • Moving mp4 file to Desktop does not work
              • Converting from MP4 to MP5 does not work 
              • There is not even an option to Add Video to Layer in ANY mode, let alone Motion Workspace
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