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Wacom driver problems

Enthusiast ,
Apr 08, 2025 Apr 08, 2025

I use a Wacom Cintiq 24P with Windows 11.  Sometimes, I'll get a lucky stretch where there are no problems.  Then, I'll get a rough patch where the pen no longer controls the cursor on the Wacom.  I have to uninstall, then reinstall the Wacom driver.  Sometimes that takes several tries.  This will occur several times per week.  Then, it's smooth sailing for another stretch.  My Windows installation, my Nvidia drivers, and my Wacom drivers are all updated.  Does anyone else have this problem?  I understand this is a Photoshop forum, not a Wacom forum.  But I usually get better information here than anywhere else.

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Adobe
Adobe Employee ,
Apr 08, 2025 Apr 08, 2025
LATEST

Hi, thanks for reaching out and we're sorry about the trouble! Please go to the Help menu in Photoshop, then System info and copy the text. You can paste the text here as a reply or in a text file and share the file with us. 

Meanwhile, you can check out: https://adobe.ly/42kiws6


Thanks,
Nikunj

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