Wacom Tablet Assigned Express Keys Not Available in PS 2023

[Brendan D Rowlands]

I have recently upgraded to PS 2023 and Wacom Driver 6.4.0-6 and I have assigned shortcuts to the Express Keys via System Preferences but these are not available when running PS 2023. I also upgraded to the latest LRC and the assigned keys here are working fine.

I have been in contact with Wacom and we have tried 3 or 4 ideas to fix this but so far unsuccessfully and we have run out of options!

Has anybody else seen these issues and found a solution?

Thanks, Brendan

Additional data

Mac OS Monterey 12.6.1 on a late 2015 iMac

[Brett Joslin · Accepted solution]

I ended up fixing the issue.  First I updated photo shop version on 3/24/23, I removed any exisitng Wacum drivers by using Wacom utility.  I'm a mac user so Applications > Wacom Utility.  Click the lock to unlock it, then uninstall.  I returned to the Wacom drivers downloand made sure i was usign the corrct driver for my Wacom and reinstalled. Done it worked.  

I got the info from https://machow2.com/wacom-tablet-driver/

Good luck

[Brendan D Rowlands]

Hi Brett,

Great news to read. Thanks for letting us know. I am also on a Mac so I will do the same as you later today and up date this thread with my results. I am still using OS Monterey as my Mac is a little old and no longer updates to the new OS. Hopefully it will work anyway.

[Brett Joslin]

Let me know how you make out?  I'm sure others will find the same thing. 

[Brendan D Rowlands]

Brett, I did this today. I deleted the WACOM app and re-installed. I lanched the settings and the strange thing was that my Express Keys had the commands I had set up before having the issue! I guess this info mustn't be deleted when you remove the app, I wonder where that is stored? Anyway so far so good.

[Brett Joslin]

Yeah I had to reprogram my keys which was needed anyway. Not sure if thr original key configuration is store in the "Wacom" folders or inanseperate location. 

[tombaumannfotografie]

Thanks It worked! I just mustn't' import my settings otherwise i didn't work. 

[Brendan D Rowlands]

Hi to all,

This fixed my problem too. I have been using it for the last 5 o 6 days and so far seems to have resolved the issue. I had previously tried deleting and re-installing and it hadn't worked but this time round it fixed the issue. Brett, thanks for updating us on this!! Makes my workflow a lot easy. Regards - Brendan

[Beth Coller]

Hi, I'm having the same problem with the express keys. I'm using OS Monterey, PS 2023 24.4.1 and a intuos pro (express keys worked previously with my intuos 4 and the same OS/PS setup). I already tried deleting and reinstalling. What worked for you this time? Did you delete com.apple.systempreferences.plist (per the instructions in the link). I was afraid to do that as I don't know if it affects other preferences besides just wacom. Anyone who managed to fix this, please chime in. Thanks!!

[Brendan D Rowlands]

Hi Beth,

I found that just reprogramming the keys from scratch seemed to fix the problem, I did down load the latest driver first from WACOM though. I didn't fiddle with com.apple.systempreferences.plist as that's above my tech skills. However since I reported the issue about a year ago my old iMac gave up the ghost  (it was 12 years old so I guess it was bound to happen at some point) and so I had to upgrade to a new Mac with Apple silicon chips (M2). Right now I'm running Sonoma and PS 2024 and everything is working fine. I hope  this helps!

Regards, Brendan